Part Time Customer Success Jobs in Portland, OR (NOW HIRING)

Posting Timeline
This job is open until filled. Applications will be reviewed as received. Portland Public Schools reserves the right to make a hiring decision at any point during the posting period.
Position Details
Drug-Free Communities grants are aimed at mobilizing communities to identify and respond to underage youth substance use that are unique to specific communities, as well as change local community environmental conditions tied to substance use. THRIVE PPS, Portland Public Schools' Drug-Free Communities (DFC) grant initiative, is focused on strengthening collaboration among local partners and creating an infrastructure that reduces youth substance use in our 6th-12th graders.
This position is a part-time position (up to 20 hours per week) supporting the goals of THRIVE PPS. The primary responsibilities include facilitating evidence-based substance use prevention groups for students and their families, facilitating school based student leadership groups focused on substance use prevention, supporting data tracking for THRIVE PPS and other grant related activities. This grant-funded role supports the implementation of community-based prevention initiatives and may include additional duties consistent with program objectives and grant requirements as the position evolves.
Basic Function:
Under general supervision, participate in the design, development and implementation and provide direct support to a variety of programs designed to enhance and improve the academic, social and/or emotional conditions of identified PK - 12 grade students; collaborate with parents, caregivers, community agencies, school and district staff and stakeholders to identify, track and monitor program effectiveness; facilitate and lead student centered and related activities, prepare and present a variety of program related documents and reports.
Representative Duties:
The classification specification does not describe all duties performed by all incumbents within the class. This summary provides examples of typical tasks performed in this classification.

• Participate in the development, implementation and monitoring of programs, standards, objectives and goals for assigned students and programs; collaborate with district and school staff to monitor progress and effectiveness of assigned activities; recommend and implement improvement strategies as appropriate; communicate, progress and concerns with designated district staff, social services providers, parents, families and caregivers, as appropriate. "E"
• Gather and review a wide variety of records, reports and related materials to assist in determining appropriateness and eligibility for designated programs; gather information and prepare for, monitor and follow-up on process dialogues, agreements and outcomes. "E"
• Participate in and dialogue with students, parents, caregivers, school administration, student support team- members and other stakeholders to motivate program participants to develop skills and attitudes that support student success; implement plans that meet identified needs and objectives "E"
• Establish rapport; mentor, guide and monitor students, teams and program designees to facilitate effective programs and processes. "E"
• Collaborate with district staff, social services and other public agencies on student issues; facilitate or coordinate internal and external agency opportunities to improve the academic, social and/or emotional needs of assigned students and programs as appropriate. "E"
• Demonstrate a commitment to the Portland Public Schools Equity Initiative by developing a thorough knowledge and application of the district Racial Educational Equity Policy and other board policies; participate in staff development, in-services and trainings related to diversity, equity and inclusion in the workplace and in K - 12 education; model appropriate behaviors; develop, recommend and implement improvements to educational practices with awareness and understanding of their impact in a racially and culturally diverse community. "E"
• Partner with community stakeholders and businesses to help create leadership opportunities, community service, educational projects, personal growth and similar experiences for students. "E"
• Participate in trainings, in-services, workshops and meetings related to assigned activities; serve on a variety of district and community committees as assigned. "E"
• Create, maintain and distribute a variety of records, reports, lists and files including confidential materials. "E"
• Perform related duties as assigned.

Note: At the end of some of the duty statements there is an italicized "E", which identifies essential duties required of the classification. This is strictly for use in compliance with the Americans with Disabilities Act.
Distinguishing Characteristics of the Class
Incumbents in this classification provide a wide variety of academic, social and/or emotional support services and guidance to district students and families. Employees in this classification are strong advocates for students and work with the district and community stakeholders to realize and promote progress and opportunities for life both in the schools and beyond the classroom.
Employment Standards:
Knowledge of:

• Child and adolescent psychology and behaviors.
• Research design methods and assessment techniques.
• Conflict resolution techniques.
• One-on-one and group facilitation techniques.
• Multi-cultural and multi-ethnic communities within and surrounding the PPS boundaries.
• Oral and written communication techniques.
• Crisis management and intervention theories and techniques.
• Report writing and recordkeeping methods.
• Computer and software technologies.

Ability to:

• Demonstrate preparation and skill in working with K-12 students from diverse backgrounds.
• Build rapport, mentor and guide children and adolescents.
• Meet the academic, social and emotional needs of historically underserved youth.
• Coordinate and collaborate with a variety of stakeholders to affect positive outcomes.
• Monitor and report on individual and group student plans and progress.
• Interpret policy and make decisions within a defined set of guidelines.
• Communicate clear objectives for assigned programs and activities.
• Deliver a high-level of customer service to district students and stakeholders.
• Advocate, model, learn and implement Portland Public School's Racial Equity Initiative.
• Research, compile and verify data and prepare reports.
• Work with situations and people in crisis and de-escalate conflict.
• Communicate effectively both orally and in writing.
• Analyze situations accurately and adopt an effective course of action.
• Assure efficient and timely completion of office and program projects and activities.
• Stay current on practices and trends in K-12 public education.
• Work collaboratively with a multitude of stakeholders, including parents, caregivers, students, district staff and
  community partners.
• Participate in department, school, district and community meetings.
• Read, interpret, communicate and implement a variety of complex laws, guidelines, initiatives and policies.
• Maintain confidentiality and demonstrate discretion, initiative and good judgment.
• Operate a variety of office machines, technologies and software.

Education and Training:
A Bachelor's degree in Education, Counseling, Psychology, Sociology, Criminology, Social Work or related field is required.
Experience:

• Two years working with children and/or adolescents to affect positive academic, social and/or emotional life- skills behaviors is required.
• Experience serving the needs of a richly diverse student and community population is highly desirable.
• Additional years of the required experience which demonstrate the required knowledge and abilities may be considered in lieu of the Bachelor's Degree on a year-for-year basis.
• Any other combination of education, training and experience which demonstrates the candidate is likely to possess the skill, knowledge, ability and trait characteristics essential for this classification may be considered.

Special Requirements:

• Some positions in this classification may require the use of a personal automobile and possession of a valid driver's license.
• Some positions in this classification may require variable work hours including evenings and weekends.
• Some positions in this classification may require the ability to read, write and speak in a language other than English.

Working Conditions:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Persons with certain disabilities may be capable of performing the essential duties of this class with or without reasonable accommodation, depending on the nature of the disability.
Work Environment: Work is performed primarily in both an office setting and on a school campus environment with extensive student, parent and public contact and frequent interruptions.
Hazards : Potential conflict situations.
Physical Demands: Primary functions require sufficient physical ability and mobility to work in a school office and campus setting; dexterity of hands and fingers to operate a computer keyboard and other office equipment; sitting, standing and walking for extended periods of time; kneeling, bending at the waist; lifting, pushing, pulling and carrying school equipment, supplies and materials weighing up to 25 pounds; repetitive hand movement and fine coordination to use a computer keyboard; emotional stability to work effectively under pressure and to keep all aspects of the job under control; hearing and speaking to exchange information in person or on the telephone; seeing to read, prepare and assure the accuracy of documents.
FLSA: Non-Exempt
Bargaining Unit: N/A
Salary Grade : 18; $33.30 - $39.76
Portland Public Schools (PPS) is seeking talented people from diverse backgrounds and experiences to lead change and inspire PPS students. At PPS, every employee, despite having different roles, is an educator. We hope to attract talented educators who model the core PPS Educator Essentials . With the District's focus on eliminating systemic racism and its adverse impact on student learning, we seek to hire individuals who bring to our district a deep commitment to racial equity and social justice.
The District is committed to equal opportunity and nondiscrimination in all its educational and employment activities. The District prohibits discrimination based on perceived or actual race; national or ethnic origin; color; sex; religion; age; sexual orientation; gender expression or identity; pregnancy; marital status; veteran's status; familial status; economic status or source of income; mental or physical disability or perceived disability; or military service.
504 Coordinator: Katie Loewen, kloewen@pps.net , 503-916-3337 x63337
ADA Coordinator: Jey Buno, jbuno@pps.net , 503-916-3360
D irector of Civil Rights: Dr. Bobby Cruz, bcruz@pps.net , 503-839-3660
Accessibility Statement
Benefits Information
Portland Public Schools (PPS) offers several competitive and comprehensive benefit packages to employees. Fringe benefits include medical, dental, vision, prescription, life and disability insurance, employee assistance program, 403(b) retirement savings plan and various leave and professional development programs. Depending on the insurance option selected by the employee, there may be an employee contribution toward insurance.
Portland Public Schools is a public employer and participates in the Public Employees Retirement System (PERS/OPSRP). Eligible employees are required by statute to contribute 6% of salary on a pre-tax basis to OPSRP/IAP, after serving six months under a PERS employer.
For more information about additional benefits or compensation options by employee group, please visit our website at: https://www.pps.net/Page/1635