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Part Time Crisis Hotline Jobs in Indiana (NOW HIRING)

RBR Alliance, Inc.

Shelter Advocate

Salem, IN

$14 - $18/hr

... 8am) Part-time Rotating Hours Summary: Provide direct support and advocacy to shelter residents and hotline callers. The Shelter Advocate assists with shelter operations, responds to crisis and ...

RBR Alliance, Inc.

Shelter Advocate

Salem, IN · On-site

$14 - $18/hr

... 8am) Part-time Rotating Hours Summary: Provide direct support and advocacy to shelter residents and hotline callers. The Shelter Advocate assists with shelter operations, responds to crisis and ...

All JobsCrisis Hotline JobsPart Time Crisis Hotline JobsPart Time Crisis Hotline Jobs in Indiana

Part Time Crisis Hotline information

See Indiana salary details

$8

$20

$36

How much do part time crisis hotline jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for part time crisis hotline in Indiana is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.97 per hour, depending on experience, location, and employer.

What is a part time crisis hotline worker?

Part time crisis hotline workers are individuals who provide emotional support, information, and resources to people experiencing a crisis, such as mental health emergencies, domestic violence, or suicidal thoughts. They typically work scheduled shifts covering evenings, nights, weekends, or other hours when full-time staff may not be available. These workers may answer calls, texts, or online chats, assess the caller’s situation, offer supportive listening, and connect them with appropriate services. Training is often provided to ensure they can handle sensitive situations with empathy and professionalism. Their role is crucial in helping individuals feel heard and guiding them toward safety and support.

What skills and qualifications are needed to thrive as a part time crisis hotline worker?

To thrive as a Part Time Crisis Hotline Worker, you need strong active listening, crisis intervention, and communication skills, typically supported by a relevant degree or training in mental health or social services. Familiarity with hotline call management systems, documentation software, and sometimes certifications in crisis intervention or mental health first aid are commonly required. Emotional resilience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are vital for effectively supporting callers in crisis and ensuring their safety while maintaining professional boundaries.

What challenges do part time crisis hotline workers face, and how are they supported?

Part-time crisis hotline staff often encounter emotionally intense situations, high call volumes, and the need to make quick decisions under pressure. Balancing these demands with limited hours can be challenging. Most organizations provide comprehensive training, regular supervision, and access to debriefing sessions to support staff well-being. Peer support and ongoing professional development are also common, helping staff build resilience and maintain effectiveness in their roles.

What is the difference between Part Time Crisis Hotline vs Part Time Mental Health Counselor?

AspectPart Time Crisis HotlinePart Time Mental Health Counselor
Required CredentialsHigh school diploma or equivalent; training providedState licensure; master's degree in counseling or psychology
Work EnvironmentCall centers, remote or on-site, fast-pacedClinics, private practices, hospitals, more structured
Employer & IndustryNonprofits, mental health organizations, crisis centersHealthcare facilities, private practices, community health centers

Part Time Crisis Hotlines focus on providing immediate emotional support via calls, often requiring minimal formal credentials and offering flexible, fast-paced work. In contrast, Part Time Mental Health Counselors typically hold licensure and advanced degrees, working in more structured clinical settings to provide ongoing therapy. Both roles serve mental health needs but differ in qualifications, environment, and scope of work.

Do you get paid to be a part time crisis hotline worker?

Part time crisis hotline workers are typically paid for their work, with compensation varying depending on the organization and location. Some positions may be volunteer roles or stipended, but paid roles usually offer hourly wages or stipends for shift coverage. Compensation often depends on experience, training, and the specific organization’s policies.

How hard is it to become a part time crisis hotline volunteer?

Becoming a part-time crisis hotline volunteer typically involves completing an application, attending training sessions, and demonstrating strong communication and emotional resilience. Requirements vary by organization but often include background checks and a commitment to a certain number of hours per week or month.

What are the most commonly searched types of Crisis Hotline jobs in Indiana?

The most popular types of Crisis Hotline jobs in Indiana are:

What are popular job titles related to Part Time Crisis Hotline jobs in Indiana?

For Part Time Crisis Hotline jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Part Time Crisis Hotline jobs in Indiana look for?

The top searched job categories for Part Time Crisis Hotline jobs in Indiana are:

What cities in Indiana are hiring for Part Time Crisis Hotline jobs?

Cities in Indiana with the most Part Time Crisis Hotline job openings:

Part Time Crisis Hotline jobs near you
Infographic showing various Part Time Crisis Hotline job openings in Indiana as of August 2026, with employment types broken down into 3% As Needed, 79% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,838 per year, or $20.6 per hour.

Shelter Advocate

Salem, IN

RBR Alliance, Inc.
Non-Profits • 11 - 50 employees
Learn more about RBR Alliance, Inc.external

$14 - $18/hr

Full-time, Part-time

Posted 22 days ago

Job description

Description

JOB TITLE: Shelter Advocate

DEPARTMENT: Victim Services - Shelter

SUPERVISOR'S TITLE: Victim Services Shelter Manager

POSITIONS SUPERVISED: None

JOB STATUS: Full-time Rotating, Part-time rotating, Non-Exempt

SCHEDULE: Full-time Rotating (Tues 8pm-8am, Thurs 8pm-8am, Sat 8pm-8am) Part-time Rotating Hours


Summary:

Provide direct support and advocacy to shelter residents and hotline callers. The Shelter Advocate assists with shelter operations, responds to crisis and emergency situations, supports resident safety and well-being, provides information and referrals, and maintains a safe, respectful, and confidential environment for individuals receiving services.


Key Responsibilities:

Assist the Shelter Director and Victim Services Shelter Manager with daily shelter operations and direct client services.

Respond appropriately to crisis situations, emergencies, conflicts, and resident concerns.

Answer hotline calls and provide information, emotional support, crisis intervention, and referrals.

Assist victims with safety planning and provide information regarding the criminal justice process.

Provide emotional support and advocacy to victims and shelter residents.

Assist residents with completing service delivery plans as directed by the Victim Services Shelter Manager.

Assist clients with transportation needs as appropriate.

Maintain a safe, supportive, and respectful shelter environment.

Work as part of a team to support shelter operations, facility maintenance, and day-to-day residential needs.

Maintain accurate and timely client records and required documentation, including data entry, progress notes, activity reports, timesheets, and logs.

Maintain confidentiality of employees, shelter residents, clients, and all individuals served by the program.

Attend staff meetings and trainings as required by the Victim Services Shelter Manager or Director of Victim Services.

Perform other duties as assigned.


Qualifications & Skills:

High school diploma from an accredited school preferred.

Previous experience is not required.

Effective verbal and written communication skills, including proper grammar and clear documentation.

Ability to communicate and interact positively and productively with agency personnel, program participants, governmental departments, social service agencies, and the general public.

Ability to work effectively with individuals from diverse backgrounds.

Ability to resolve emergency and crisis situations and take appropriate action.

Ability to work independently with limited supervision.

Ability to maintain professional boundaries and confidentiality.

Strong interpersonal, organizational, and problem-solving skills.

Basic computer skills, including knowledge of Google Docs and Microsoft Word.

Dependable transportation and the ability to travel between program sites and agency headquarters.

Valid driver's license and proof of current vehicle liability insurance.


Physical & Work Requirements:

Ability to work weekends and holidays as needed.

Ability to respond effectively and appropriately during emergency and crisis situations.

Ability to work independently and remain attentive to the needs of shelter residents.

Ability to travel between program sites and agency headquarters.

Part-time employees must be available on short notice when full-time shelter staff are absent and may be required to remain on-call at all times.

Ability to maintain a safe, clean, and supportive residential environment.


Certifications & Training Requirements:

CPR, First Aid, and AED certification required.

ICADV Victim Advocate Core 40 Training required when funding is available.

Completion of required agency and regulatory trainings.

Additional training may be required based on program or organizational needs.


Additional Information:

This position works under the direct supervision of the Victim Services Shelter Manager, who may add to or clarify the duties and responsibilities listed above as appropriate. For more information please contact Heather Woloshen at hwoloshen@rbralliance.org


 RBR Alliance, Inc. is an Equal Opportunity Employer/Drug-Free Workplace 

Requirements

Education Requirements:

High school diploma from an accredited school preferred.


Experience Requirements:

Experience working with individuals in crisis, providing advocacy or support services, or working in a shelter, social services, healthcare, or related setting preferred.

Apply