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Part Time Call Center Agent Jobs in Calgary, AB (NOW HIRING)

Southland Transportation

Call Centre Agent

Calgary, AB

CA$18/hr

Call Centre Agent - On-Demand Transit SOUTHLAND Transportation is seeking dedicated Call Centre ... Part-time positions available; weekend availability required. Shifts fall between the hours of 5:00 ...

New

Calgary Dream Centre

General Application

Calgary, AB · On-site

General Application Part-Time - Hourly (6 months - 1 year terms) CALGARY DREAM CENTRE We are a ... to call home. We invite the individuals we serve into a supportive community where we walk ...

TLC Laser Eye Centres

Receptionist

Calgary, AB

See if you are our next: RECEPTIONIST | TLC Calgary SW Working at TLC Laser Eye Centre (an ... You have a permanent part-time positi on (approx. 20hrs/week). * You benefit from a free LASIK ...

TLC Laser Eye Centres

Receptionist

Calgary, AB

See if you are our next: RECEPTIONIST | TLC Calgary SW Working at TLC Laser Eye Centre (an ... You have a permanent part-time positi on (approx. 20hrs/week). * You benefit from a free LASIK ...

All JobsCall Center Agent JobsPart Time Call Center Agent JobsPart Time Call Center Agent Jobs in Calgary, AB

Part Time Call Center Agent information

See Calgary, AB salary details

$9

$15

$19

How much do part time call center agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for part time call center agent in Calgary, AB is $15.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Part Time Call Center Agent vs Customer Service Representative?

AspectPart Time Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteRetail, office, or remote settings
Industry UsageTelecommunications, tech, financeRetail, banking, healthcare
Search & Comparison IntentCustomer support, inbound calls, part-time rolesCustomer service, client interaction, part-time roles

Both roles involve assisting customers, often require similar credentials, and are found in similar industries. The main difference is that a Part Time Call Center Agent typically handles inbound or outbound calls in a call center environment, often remotely or on-site, while a Customer Service Representative may work in various settings like retail or healthcare, with broader customer interaction responsibilities.

What are the key skills and qualifications needed to thrive as a part time call center agent, and why are they important?

To thrive as a Part Time Call Center Agent, you need strong communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer proficiency is typically required. Patience, resilience, and problem-solving abilities help agents deliver excellent customer service and manage difficult interactions. These skills are crucial for maintaining customer satisfaction and ensuring efficient, effective call resolution in a dynamic environment.

What is a part time call center agent?

Part time call center agents are professionals who handle customer calls, inquiries, or support requests for a company, but work fewer hours per week than full-time agents. They may answer questions, resolve issues, or provide information to customers over the phone, often during peak periods or outside standard business hours. This role typically requires good communication skills, patience, and the ability to work flexible shifts. Part time schedules can be ideal for students, parents, or those seeking supplemental income.

What are some common challenges faced by part-time call center agents, and how can they be effectively managed?

Part-time call center agents often face challenges such as managing high call volumes during peak hours and adapting to varying shift schedules. Staying up to date with product or service information can also be difficult with limited hours. To manage these challenges, it's important to communicate regularly with supervisors, make use of available training resources, and develop effective time management skills. Building strong relationships with team members can also help create a supportive work environment and facilitate knowledge sharing.
What are the most commonly searched types of Call Center Agent jobs in Calgary, AB? The most popular types of Call Center Agent jobs in Calgary, AB are:
What are popular job titles related to Part Time Call Center Agent jobs in Calgary, AB? For Part Time Call Center Agent jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Part Time Call Center Agent jobs in Calgary, AB look for? The top searched job categories for Part Time Call Center Agent jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Part Time Call Center Agent jobs? Cities near Calgary, AB with the most Part Time Call Center Agent job openings:
Part Time Call Center Agent jobs near you
Infographic showing various Part Time Call Center Agent job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,058 per year, or $15.4 per hour.

Call Centre Agent

5110 - Southland Transportation LTD

Calgary, AB

CA$18/hr

Part-time

Posted 3 days ago

New

Job description

Call Centre Agent – On-Demand Transit

SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.

Part-time positions available; weekend availability required. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays.

Knowledge and Skills Required:

  • Good communicator – fluent in reading, writing and spoken English
  • Ability to speak a second language an advantage
  • Confident, pleasant and welcoming disposition
  • Previous experience in a customer facing / customer service position
  • Computer literate and experienced with MS Office
  • Good problem-solving skills
  • Able to work on own initiative
  • High school diploma or general equivalency diploma (GED)
  • Experience in the transit/transportation industry a definite asset
  • Familiarity with routes, roadways, transit operations, etc.
  • Excellent communication skills
  • Strong organizational planning, multitasking and problem-solving skills

Principal Duties and Responsibilities:

  • Answer incoming telephone calls for bookings, enquiries and assistance
  • Add bookings on-line for customers without computer access
  • Answer customers' questions about service, booking system and vehicles
  • Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
  • Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
  • Compile data on passenger numbers for each trip
  • Manage and log lost property items
  • Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
  • Monitor RideCo App to ensure functionality and performance
  • Perform daily audits of on-time performance
  • Ensure operating procedures are adhered to

Position Details:

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.