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Call Center Representatives Jobs in Calgary, AB (NOW HIRING)

The Gentlemen Pros

Dispatcher

Calgary, AB

Send daily morning and mid-day availability updates to Customer Service Representatives (CSRs) and ... Experience: Previous dispatching, scheduling, logistical routing, orfast-paced call center ...

BMO Capital Markets

Client Services Officer

Calgary, AB · On-site

CA$38K - CA$71K/yr

Typically meets client service needs through a pooled call center environment or a dedicated one-on ... Facilitates timely client problem-resolution, and engages cross-functional representatives or ...

Reliable Parts

Counter Sales Representative

Calgary, AB · On-site

$18 - $20/hr

When customers call our store, you answer the phone in a timely manner in order to provide ... If yes, you might just be perfect for this position with our distribution center! WORK SCHEDULE ...

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Call Center Representatives information

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$29

How much do call center representatives jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call center representatives in Calgary, AB is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.83 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representatives vs Customer Service Representatives?

AspectCall Center RepresentativesCustomer Service Representatives
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large officesVarious settings including offices, retail, or remote
Industry UsageCommon in telecommunications, finance, retailWidespread across industries including retail, healthcare, tech
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers and require similar credentials. Call Center Representatives typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in diverse environments and handle a broader range of customer interactions. The roles often overlap but differ mainly in work setting and scope of customer engagement.

What do I need to be a call center representative?

To become a call center representative, you typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Basic computer skills and familiarity with customer service software are also important, and some positions may require prior experience or specific certifications. The role often involves working in a fast-paced environment with flexible schedules.

What do you do as a call center representative?

A call center representative handles customer inquiries, provides information about products or services, and resolves issues over phone, email, or chat. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What are the most commonly searched types of Call Center Representatives jobs in Calgary, AB?

The most popular types of Call Center Representatives jobs in Calgary, AB are:

What are popular job titles related to Call Center Representatives jobs in Calgary, AB?

For Call Center Representatives jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Call Center Representatives jobs in Calgary, AB look for?

The top searched job categories for Call Center Representatives jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Call Center Representatives jobs?

Cities near Calgary, AB with the most Call Center Representatives job openings:

Call Center Representatives jobs near you
Infographic showing various Call Center Representatives job openings in Calgary, AB as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $32,796 per year, or $15.8 per hour.

Customer Service Representative

Calgary, AB • On-site

TAPP Workforce Solutions Inc.
See more jobs at TAPP Workforce Solutions Inc.external

$20 - $25/hr

Full-time, Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative — Maternity Leave Coverage (Temporary, Full-Time)
Location: Calgary, AB — Quarry Park
Schedule: Full-time, temporary (maternity leave coverage), regular shift
8:00 AM – 4:30 PM, Monday to Friday (MST)
Work Model: On-site / Hybrid 
Reports to: Manager, Project Strategy & Enablement
Contract Length: 10 month contract (maternity leave coverage)
Start Date: Mid-to-late September 2026

About the Role
Our client is seeking a Customer Service Representative (CSR) to join their Gas Meter Exchange program on a temporary, full-time basis to cover a maternity leave. This role focuses on handling inbound and outbound calls related to reschedules, relights, and customer communication, ensuring continuity of service and adherence to client SLAs.
Key Responsibilities
Answer inbound calls during regular business hours
Make outbound calls for:
  • Appointment confirmations and reschedule
  • Relight coordination and follow-up
Support relight dispatch by:
  • Following defined escalation and coverage procedures
  • Identifying the appropriate technician or next step
  • Monitor and return voicemail callbacks promptly
  • Accurately document call outcomes and updates in internal systems
  • Provide clear handoffs between shifts as needed
Qualifications
  • Availability to work the regular shift, 8:00 AM to 4:30 PM (MST), Monday to Friday
  • Strong phone presence and customer service skills
  • Ability to remain calm and professional in time-sensitive situations
  • Comfort following structured processes and escalation paths
  • Prior call centre, dispatch, or customer operations experience preferred
  • Utility or emergency-response experience is an asset
What Success Looks Like
  • Calls and relights are handled within SLA targets
  • Minimal missed or delayed callbacks
  • Accurate documentation and clean handoffs
  • Reduced escalation volume related to coverage gaps
Compensation
  • Hourly wage: $20 - $25/hour, depending on experience
  • 10 month Contract
If you enjoy helping people, staying organized, and making a real impact, this could be the perfect fit for you!
Want to join the Team? Please apply on this job posting
+1 647 5605726
Janine.LeRoux@tappwfs.com  
About TAPP Workforce Solutions Inc.
At TAPP Workforce Solutions Inc., we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company, we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.
We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way.

Your success is our priority. Let's find your next opportunity together.