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Part Time Call Center Agent Jobs in Edmonton, AB

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Part Time Call Center Agent information

See Edmonton, AB salary details

$9

$15

$19

How much do part time call center agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for part time call center agent in Edmonton, AB is $15.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What is a part time call center agent?

Part time call center agents are professionals who handle customer calls, inquiries, or support requests for a company, but work fewer hours per week than full-time agents. They may answer questions, resolve issues, or provide information to customers over the phone, often during peak periods or outside standard business hours. This role typically requires good communication skills, patience, and the ability to work flexible shifts. Part time schedules can be ideal for students, parents, or those seeking supplemental income.

What are the key skills and qualifications needed to thrive as a part time call center agent, and why are they important?

To thrive as a Part Time Call Center Agent, you need strong communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer proficiency is typically required. Patience, resilience, and problem-solving abilities help agents deliver excellent customer service and manage difficult interactions. These skills are crucial for maintaining customer satisfaction and ensuring efficient, effective call resolution in a dynamic environment.

What are some common challenges faced by part-time call center agents, and how can they be effectively managed?

Part-time call center agents often face challenges such as managing high call volumes during peak hours and adapting to varying shift schedules. Staying up to date with product or service information can also be difficult with limited hours. To manage these challenges, it's important to communicate regularly with supervisors, make use of available training resources, and develop effective time management skills. Building strong relationships with team members can also help create a supportive work environment and facilitate knowledge sharing.

What is the difference between Part Time Call Center Agent vs Customer Service Representative?

AspectPart Time Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteRetail, office, or remote settings
Industry UsageTelecommunications, tech, financeRetail, banking, healthcare
Search & Comparison IntentCustomer support, inbound calls, part-time rolesCustomer service, client interaction, part-time roles

Both roles involve assisting customers, often require similar credentials, and are found in similar industries. The main difference is that a Part Time Call Center Agent typically handles inbound or outbound calls in a call center environment, often remotely or on-site, while a Customer Service Representative may work in various settings like retail or healthcare, with broader customer interaction responsibilities.

What are the most commonly searched types of Call Center Agent jobs in Edmonton, AB?

The most popular types of Call Center Agent jobs in Edmonton, AB are:

What are popular job titles related to Part Time Call Center Agent jobs in Edmonton, AB?

For Part Time Call Center Agent jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Part Time Call Center Agent jobs in Edmonton, AB look for?

The top searched job categories for Part Time Call Center Agent jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Part Time Call Center Agent jobs?

Cities near Edmonton, AB with the most Part Time Call Center Agent job openings:

Part Time Call Center Agent jobs near you
Infographic showing various Part Time Call Center Agent job openings in Edmonton, AB as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $32,058 per year, or $15.4 per hour.

Claims Service Ambassador (Future Opportunities)

Wawanesa Insurance

Edmonton, AB • Hybrid

CA$43K - CA$55K/yr

Full-time, Part-time

Retirement, PTO

Re-posted 5 days ago

Job description

Job ID: 10207 


Employment Type: For Future Consideration 

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS. 

Working Business Language: English.
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $43,000 - $55,000. Candidates with salary expectations outside of the range are still encouraged to apply. 

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview
As a Claims Service Ambassador, you would contribute to Wawanesa's goal of delivering an exceptional and consistent claims experience within a fastpaced call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims.

Job Responsibilities

  • Answer inbound queue inquiries and new claims while applying commitment to accuracy, efficiency and knowledge to deliver a consistent and positive member experience.
  • Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
  • Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.  
  • Within a limited scope, adjust claim in a proactive manner.
  • Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
  • Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
  • Within a limited scope, evaluate losses to determine liability.
  • Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Perform other duties as assigned. 
Qualifications
  • Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
  • 2-3 years of customer service experience.
  • Able to handle large call volumes on a daily basis, within a call center environment.
  • Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
  • Excellent communication skills; listening, written, and spoken.
  • Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced, changing environment.
  • Typing proficiency of 40-50 words per minute with a high level of accuracy while handling customer interactions.
  • Proficient in Microsoft Office Suite & MS Teams.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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