Pacs Support Jobs (NOW HIRING)

Under limited supervision, acts as a team member to support of the University of Maryland Medical System's (UMMS) Picture Archiving and Communication System (PACS) as well as other radiology and clinical imaging systems, ensuring smooth clinical operations and an always-on infrastructure.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1.              Maintain and support the Enterprise Radiology PACS hardware and software as required to support all clinical workflows. This including maintaining accurate configuration and documentation for modalities, workstations, servers, worklists, RIS procedure codes, and workflows.

2.              Monitor all system back-ups to ensure they occur on schedule and respond in a timely manner to failed jobs or processes to ensure continuous 24/7 service to the medical system for the Enterprise Radiology PACS system and any other clinical systems which the department supports.

3.              Monitor system queues to ensure that all systems are functional and performing to required specifications necessary for 24/7 system viability.

4.              Administer systems security to ensure that unauthorized individuals do not have access to system resources. Assign and update user and system passwords. Monitor and ensure compliance to applicable HIPPA regulations. 

5.              Assist in the accurate inventory of all Enterprise Radiology PACS equipment and related image processing/viewing hardware and software with all information related to the location, software levels, installation dates, etc. built into the designated RAD IT database. Perform regular inspections as necessary to ensure that equipment is well maintained and operating in a safe environment. Ensure timely and accurate completion of scheduled and unscheduled maintenance is completed as assigned.

6.              Escalate critical system issues to the RAD IT Technical Systems Engineering and/or RAD IT management for review, investigation and resolution.

7.              As necessary, act as a liaison between Radiology, IT, and vendor partners regarding system issues, upgrades, and problems when appropriate.

8.              Maintain data quality and control procedures for the Enterprise Radiology PACS.

A.             Periodically checks the process monitor to ensure that studies are flowing from the modalities to the archive, and routing to the review stations.

B.             Fix studies that are broken during RIS validation or OCR (optical character recognition).

C.             Split and merge studies as required. Support staff in their ability to perform exam QC.

9.              Support service requests for off-line exams, and manage queue activity.

10.           Train current/new faculty, staff and other approved end users in the proper use and function of the Enterprise Radiology PACS system.  

11.           Provide additional training for upgrades and enhancements to the system as needed and required due to software upgrades. Provide refresher training to current users as needed.  Provide training/discussion groups to enhance user effectiveness with computer functions and acts as a resource person to all system users as needed.

Education and Experience

1.            Bachelor's degree in Computer Science, or graduation from an AMA approved school of Radiological Technology with a valid RRT certification, or equivalent experience required.

2.            Experience performing system administration and user training in a healthcare environment strongly preferred. 

Knowledge, Skills and Abilities

1.            Proficient with computer operations i.e. use of computer hardware, software and associated system procedures including the use and operation of radiology-related software, and systems procedures required. Knowledge of database/systems management principles and practices, medical imaging equipment and medical terminology strongly preferred.

2.            Effective oral and written communication skills are required to work with a diverse group of people at various position levels both inside and outside of the organization.

Maintain competency in the imaging informatics field through the PACS professional associationscription and prior Job posting for this positionHR Job Description and prior Job posting for this position

• Pay Range: $38.67 - $58.05
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide

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