Psa Group Jobs (NOW HIRING)

Job Title
Client Service Specialist
Education
Associate Degree
Location
Allentown - Allentown, PA 18106 US (Primary)
Career Level
Entry Level
Category
Operations
Job Type
Permanent
Job Description
About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Position Summary
The Client Service Specialist is responsible for supporting PSA BDP Surface's Freight Audit & Payment operations by ensuring carrier invoices are processed accurately and efficiently, resolving billing discrepancies, responding to customer and carrier inquiries, and supporting day-to-day operational activities. This role serves as a key liaison between customers, carriers, operations, finance, and internal support teams while maintaining the integrity and accuracy of the freight payment process.
Primary Responsibilities
Freight Audit & Payment

• Process domestic and international carrier freight invoices accurately and in accordance with established service level agreements (SLAs).
• Audit transportation invoices for contract compliance, pricing accuracy, duplicate invoices, accessorial charges, and billing discrepancies.
• Research, investigate, and resolve invoice exceptions, balance dues, payment disputes, and reconciliation issues.
• Maintain freight payment processing queues while ensuring timely invoice processing and payment.
• Support month-end close activities, including customer accrual reporting, reconciliations, and financial reporting.
• Ensure compliance with internal controls, customer requirements, and company procedures.

• Serve as a primary point of contact for freight payment inquiries from customers, carriers, vendors, and internal stakeholders.
• Utilize the company's ticketing system to manage, prioritize, track, and resolve inquiries, ensuring timely follow-up and resolution within established service levels.
• Communicate professionally via phone, email, and other communication channels regarding invoice status, payment inquiries, research requests, and issue resolution.
• Build and maintain strong working relationships with customers, carriers, and vendors while delivering exceptional customer service.
• Partner closely with Operations, Procurement, Finance, Account Management, and other internal departments to resolve transportation and payment-related issues.

• Learn and effectively utilize PSA BDP transportation management and freight payment systems to research shipments, process invoices, and resolve operational issues.
• Scan and index freight documents into the freight payment system while maintaining accurate electronic records.
• Assist with new customer implementations, onboarding activities, process documentation, testing, and training support.
• Support continuous improvement initiatives by identifying opportunities to improve efficiency, eliminate manual processes, and enhance customer service.
• Provide support for customer call center activities as needed, including shipment routing, carrier assignment, and spot quote requests for truckload, expedited, flatbed, LTL, and other transportation modes.

• Receive, sort, and distribute incoming physical and electronic freight documentation.
• Pick up mail from the local post office (must be able to lift up to 30 pounds).
• Maintain organized electronic and physical documentation in accordance with company policies.
• Perform other duties and special projects as assigned.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Strong customer service and communication skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to work independently while collaborating effectively within a team environment.
• Professional communication skills with the ability to interact effectively with customers, carriers, vendors, and internal stakeholders.

• 1-3 years of experience in logistics, transportation, supply chain, freight brokerage, managed transportation, freight audit, freight payment, accounting, accounts payable, customer service, or operations.
• Experience working with transportation management systems (TMS), freight payment platforms, or enterprise software.
• Experience auditing freight invoices, reconciling payments, or resolving billing discrepancies.
• Understanding of LTL, Truckload, Parcel, Intermodal, Ocean, Air, or International transportation processes is preferred.
• Experience supporting carrier onboarding, transportation operations, or customer account management is a plus.

• Microsoft Excel (sorting, filtering, PivotTables, XLOOKUP/VLOOKUP, and basic formulas)
• Microsoft Outlook, Word, Teams, and other Microsoft Office applications
• Ability to quickly learn transportation management systems (TMS), freight payment platforms, and internal software applications
• Strong data entry skills with a high level of accuracy
• Experience utilizing ticketing or case management systems is preferred

• Exceptional attention to detail with a commitment to accuracy.
• Strong analytical and critical thinking skills.
• Excellent customer service and relationship-building abilities.
• A proactive, solutions-oriented mindset with strong follow-through.
• The ability to manage multiple priorities while maintaining high quality standards.
• Ownership and accountability for assigned work.
• Adaptability in a dynamic, fast-paced environment.
• A collaborative approach to working across departments while remaining capable of working independently.
• A continuous improvement mindset with a desire to enhance processes and customer experience.