Overnight Warm Line Counselor Jobs in San Ramon, CA

Full-Time (40 hours/week), Hourly, & Non-Exempt
Base Hourly Pay: $29.92 | Bilingual: $0.50
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Website: www.yourywca.org
Program/Department: Crisis Intervention/Support Services (pending name change to Healing & Justice)

For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental, and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Bilingual Crisis Intervention Advocate (After Hours) in our Support Services Department, Crisis Intervention Program.

Reporting to the In-Person Response Manager, the Bilingual Crisis Intervention Advocate (After Hours) provides crisis intervention services to survivors of domestic violence, sexual assault, and human trafficking, after business hours and on weekends. The Bilingual Crisis Intervention Advocate answers the 24/7 Support Line and provides Sexual Assault Response Team (SART) and Intimate Partner Violence (IPV) response to accompany individuals and their significant others at the hospital. The Bilingual Crisis Intervention Advocate (After Hours) often serves as the first point of contact for the community and completes intakes, assessments, and screenings for other programs, as well as crisis counseling and safety planning.

We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability to work with culturally and economically diverse individuals and families, and the ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.

Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity, and client-centered service provision.

Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience. Key to success is the ability to be present in a changing work environment; to work independently and as a member of a diverse team with flexibility and initiative; and to prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent with Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience withconfidential data management and record-keeping.

The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice, and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus. Bilingual, bi-cultural, and bi-literate skills are required (Spanish, Mandarin, or Vietnamese strongly preferred).

Work hours are primarily in the evenings and overnight on weekdays, including weekends and some holidays, on a rotating schedule. Delivery of service may include overtime to accomplish the task at hand. Work includes lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.

• Cleared background check (fingerprinting)
• Valid TB test
• Valid 3+ years California driver’s license, reliable transportation, a clean driving record, and auto insurance that meets California minimum liability requirements.
• Must have completed or be willing to complete a 75-hour California State Domestic Violence and Sexual Assault Counselor certification (training will be provided)

• This position requires a COVID-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others in the workplace and our community
• Candidates must live within the required service area and have reliable transportation for a 1-hour response time, as required by the contract terms.
• On-call duties required, including evenings, weekends, and some holidays on a rotating schedule.
• Frequent local travel to Valley Medical Center, the Children’s Advocacy Center, and Stanford Hospital

• A competitive benefits plan: Employer-paid plans covering employees’ premiums for health, dental, vision, and life insurance, and EAP.
• A high deductible medical plan available, including employer contributions and optional employee contributions, and a limited Flexible Spending Account available
• 15 paid holidays are made available each year: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Women’s International Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veterans Day, Thanksgiving, and the day after Thanksgiving, Christmas Eve, and Christmas Day.
• 20 days of annual accrued PTO to start as full-time
• Employee Assistance Program (EAP) and Talkspace for employees and their household members
• Immediate Employee contributed 403b, and an Employer Contributed 401a Retirement Plan with optional employee contributions after eligibility is met
• Parental leave with supplemental pay for eligible employees for up to eight weeks
• Infertility benefits through Kaiser
• Chiropractic, acupuncture, and herbal benefits
• Annual Retention Bonus
• Employee Discounts with TicketsatWork
• Optional employee contributed pet insurance through United Pet Care or Fetch
• Free Access through Kaiser to the Calm App and Headspace Care App (formerly called Ginger)
• With access through Kaiser, optional employee fitness plans such as One Pass, and a wellness coach
• Free Access to an employee financial wellness program called FinFit offered in partnership with Paychex

Please note, YWCA Golden Gate Silicon Valley is hiring two Bilingual Crisis Intervention Advocates (After Hours). Posting will continue until the positions are filled.

The YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.