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Overnight Warm Line Counselor Jobs in San Ramon, CA

La Casa De Las Madres

Overnight Crisis Counselor

San Francisco, CA · On-site

$23.57 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Overnight Crisis Counselor works at La Casa's confidential emergency safe house ... Provide direct client services in person (residents) and by phone (crisis line), including crisis ...

Tenderloin Housing Clinic

Housing Counselor

San Francisco, CA · On-site

$23 - $29.50/hr

... policy and in line with THC's goal of increasing housing retention. * Verify eligibility for ... Provide warm referrals to other programs for financial assistance, counseling, or other services ...

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Overnight Warm Line Counselor information

See San Ramon, CA salary details

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$32

$53

How much do overnight warm line counselor jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for overnight warm line counselor in San Ramon, CA is $32.06, according to ZipRecruiter salary data. Most workers in this role earn between $25.77 and $37.60 per hour, depending on experience, location, and employer.

What is an overnight warm line counselor?

An Overnight Warm Line Counselor is a mental health professional or trained peer who provides non-emergency emotional support over the phone during nighttime hours. They listen to callers who may be experiencing stress, loneliness, or mild mental health concerns, offering empathy and guidance. Unlike crisis hotlines, warm lines are typically for individuals who need someone to talk to but are not in immediate danger. The counselor's role is to provide a safe, supportive space and resources if needed, helping callers feel less isolated during overnight hours.

What are the key skills and qualifications needed to thrive as an overnight warm line counselor?

To thrive as an Overnight Warm Line Counselor, you need strong active listening skills, crisis intervention training, and typically a background in psychology, social work, or peer support. Familiarity with call center software, documentation systems, and knowledge of community resources are common technical requirements. Emotional resilience, empathy, and effective communication are critical soft skills for providing support during late-night hours. These skills are essential to ensure callers in distress receive compassionate, timely assistance and are directed to appropriate resources.

What unique challenges might I face as an overnight warm line counselor, and how can I prepare for them?

As an Overnight Warm Line Counselor, you may encounter challenges such as managing fatigue during late-night shifts, responding to callers experiencing acute emotional distress, and working with limited on-site supervision. It's important to develop strong self-care routines, maintain healthy sleep habits outside of your shift, and utilize peer support or debriefing opportunities your organization provides. Staying familiar with referral resources and crisis protocols will help you provide effective support to callers while maintaining your own well-being.

What is the difference between Overnight Warm Line Counselor vs Crisis Hotline Counselor?

AspectOvernight Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require mental health certificationHigh school diploma or equivalent; often requires crisis intervention training
Work EnvironmentRemote or community-based, overnight shifts, informal settingCall centers, emergency services, 24/7 hotlines, often in a formal setting
Employer & IndustryNonprofits, mental health organizations, community servicesEmergency services, mental health agencies, government programs

Overnight Warm Line Counselors provide peer support during overnight hours, focusing on emotional well-being in a less crisis-driven context. Crisis Hotline Counselors handle urgent mental health crises, often requiring specialized training. Both roles involve supporting individuals in distress but differ in scope, environment, and urgency.

What are popular job titles related to Overnight Warm Line Counselor jobs in San Ramon, CA?

For Overnight Warm Line Counselor jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Overnight Warm Line Counselor jobs in San Ramon, CA look for?

The top searched job categories for Overnight Warm Line Counselor jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Overnight Warm Line Counselor jobs?

Cities near San Ramon, CA with the most Overnight Warm Line Counselor job openings:

Overnight Warm Line Counselor jobs near you

Overnight Crisis Counselor

La Casa De Las Madres

San Francisco, CA • On-site

$23.57 - $24.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Summary

The Overnight Crisis Counselor works at La Casa's confidential emergency safe house. The candidate will respond sensitively to women, teens, and their children who may be in crisis and/or seeking support.

Duties and Responsibilities

  • Provide sole overnight staff coverage, ensuring adherence to emergency and safety protocols.
  • Responsible for turning the alarm system on/off as needed.
  • Provide direct client services in person (residents) and by phone (crisis line), including crisis counseling, emergency intakes, peer support, conflict resolution, advocacy and emergency transportation (vouchers or program vehicle).
  • Provide immediate crisis response (DVRT) to clients as referred by and facilitated by law enforcement and medical providers.
  • Participate in staff meetings as appropriate and requested.
  • Share in shelter management duties: maintain donations, clean/set-up rooms, meal provision, trash/recycling, laundry, basic maintenance, etc.
  • Assist with administrative tasks.
  • Maintain and submit program documentation in accordance with grant requirements.
  • Available to staff shifts as needed to meet shelter coverage needs, including evenings and weekends.
  • Other site-specific duties as identified and assigned.

Minimum Requirements

  • High School graduate, equivalent, or school/work/life experience with social services, crisis intervention and/or peer counseling.
  • Must be fluent in English and Spanish.
  • Experience working in a multicultural, multilingual setting.
  • Ability to de-escalate crises and make decisions under pressure.
  • Ability to work as a team member with a strong commitment to collaborative work
  • Knowledge of counseling techniques, peer counseling models, crisis intervention & group facilitation preferred.
  • Working knowledge of community resources in the San Francisco area.
  • Understanding of confidentiality privilege and appropriate boundaries.
  • Verifiable completion of state-mandated 40-hour domestic violence counselor training or will complete the next scheduled agency 40-hour domestic violence counselor training.
  • Background check and clearance through DOJ Live scan fingerprinting required, La Casa de las Madres will consider applicants, including those with criminal histories, in a manner consistent with San Francisco’s Fair Chance Ordinance; and
  • Must possess a valid California Driver’s License, clean driving record and be insurable under agency policy.

Physical Requirements:  

  • Must be able to fulfill physical requirements of the job (lifting, pulling, pushing, carrying, walking up and down stairs multiple times per day, etc.)
  • Ability to use all standard office equipment.   
  • Communicate effectively (in person, by telephone or Zoom).   
  • Sit or stand comfortably and have the ability to navigate throughout office spaces. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. 

Benefits:

  • Competitive compensation.
  • Comprehensive health, vision, and dental insurance.
  • Company-sponsored life and long-term disability insurance.
  • Generous paid time off, including 13 paid holidays, birthday, and work anniversary.
  • Company-sponsored 403(b) retirement plan.
  • Opportunities for professional growth and development.



Part-Time Saturday through Monday, 10:00 p.m. to 8:00 a.m.
Non-Exempt, 30-Hours Per Week