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Overnight Shopify Customer Service Jobs in Indiana

Loopy Cases

Customer Support Lead

Griffith, IN · On-site

$24/hr

Excellent customer service and de-escalation abilities. * Proven leadership, coaching, and people ... Experience with Google Workspace and customer support platforms such as Shopify, Gorgias ...

Loopy Cases

Customer Support Lead

Griffith, IN

$24/hr

Excellent customer service and de-escalation abilities. * Proven leadership, coaching, and people ... Experience with Google Workspace and customer support platforms such as Shopify, Gorgias ...

Ingles Markets

12 Overnight Associate

Shelbyville, IN · On-site

12 Overnight Associate Ingles Markets has a place for everyone! Ingles began in 1963 as a single ... Is friendly and customer-service oriented. Cares about their community. Wants to be part of a team.

Ingles Markets

12 Overnight Associate

Shelbyville, IN · On-site

12 Overnight Associate Ingles Markets has a place for everyone! Ingles began in 1963 as a single ... Is friendly and customer-service oriented. Cares about their community. Wants to be part of a team.

Tjx

Overnight Seasonal Associate

Muncie, IN · On-site

$13.25/hr

Looking for Seasonal Overnight Associates for Unloading, Processing & Stocking Merchandise. The ... Possesses excellent customer service skills * Able to work a flexible schedule to support business ...

Tjx

Overnight Seasonal Associate

Muncie, IN · On-site

$13.25/hr

Looking for Seasonal Overnight Associates for Unloading, Processing & Stocking Merchandise. The ... Possesses excellent customer service skills * Able to work a flexible schedule to support business ...

TJX Companies

Overnight Seasonal Associate

Muncie, IN · On-site

$14.25/hr

Looking for Seasonal Overnight Associates for Unloading, Processing & Stocking Merchandise. The ... Possesses excellent customer service skills * Able to work a flexible schedule to support business ...

TJX Companies

Overnight Seasonal Associate

Muncie, IN · On-site

$14.25/hr

Looking for Seasonal Overnight Associates for Unloading, Processing & Stocking Merchandise. The ... Possesses excellent customer service skills * Able to work a flexible schedule to support business ...

TJX Companies

Overnight Seasonal Associate

Muncie, IN · On-site

$14.25/hr

Looking for Seasonal Overnight Associates for Unloading, Processing & Stocking Merchandise. The ... Possesses excellent customer service skills * Able to work a flexible schedule to support business ...

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Showing results 21-40

All JobsShopify Customer Service JobsOvernight Shopify Customer Service JobsOvernight Shopify Customer Service Jobs in Indiana

Overnight Shopify Customer Service information

What is the difference between Overnight Shopify Customer Service vs Shopify Customer Support Associate?

AspectOvernight Shopify Customer ServiceShopify Customer Support Associate
Work HoursPrimarily overnight shifts, 7pm-3am or similarTypically daytime or flexible hours during business hours
Work EnvironmentRemote, focused on customer interactionsRemote or in-office, handling customer inquiries
Required SkillsCustomer service, Shopify platform knowledge, communication skillsCustomer service, Shopify platform familiarity, problem-solving
Employer & IndustryeCommerce, retail support, Shopify merchantseCommerce, retail, Shopify platform users

Overnight Shopify Customer Service roles focus on providing support during nighttime hours, often requiring specific shift schedules. Shopify Customer Support Associates typically work during regular hours, handling customer inquiries and issues. Both roles require Shopify platform knowledge and customer service skills, but differ mainly in shift timing and work hours.

What are the most commonly searched types of Shopify Customer Service jobs in Indiana?

The most popular types of Shopify Customer Service jobs in Indiana are:

What are popular job titles related to Overnight Shopify Customer Service jobs in Indiana?

For Overnight Shopify Customer Service jobs in Indiana, the most frequently searched job titles are:

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The top searched job categories for Overnight Shopify Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Overnight Shopify Customer Service jobs?

Cities in Indiana with the most Overnight Shopify Customer Service job openings:

Overnight Shopify Customer Service jobs near you

Customer Support Lead

Loopy Cases

Griffith, IN • On-site

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Location: Griffith, IN (On-site)

Starting Pay: $24/hour

Loopy Cases is a family-founded, direct-to-consumer eCommerce phone accessory brand built on creating products people love and experiences they remember. As we continue to grow, we're looking for a Customer Support Lead to coach our support team to ensure every customer interaction reflects the care and quality our brand was built on.

As our Customer Support Lead, you'll be responsible for the day-to-day leadership of a team of Customer Support Representatives, ensuring customers receive timely, high-quality support while helping your team grow professionally. You'll serve as the first line of leadership for the department, balancing people leadership, ticket management, coaching, and operational execution.

This role is ideal for someone who enjoys developing others, solving complex customer issues, and creating an environment where accountability, collaboration, and continuous improvement are part of everyday work.

What You'll Do

  • Lead, coach, and support a team of Customer Support Representatives through regular one-on-ones and ongoing feedback.
  • Monitor ticket queues and team performance to ensure customer inquiries are handled efficiently and within department response goals.
  • Resolve escalated customer issues with professionalism, empathy, and sound judgment.
  • Conduct performance evaluations and partner with management on coaching and disciplinary processes when needed.
  • Assist with training and onboarding in the absence of the department trainer.
  • Support the implementation of new processes and operational improvements.
  • Collaborate with the Customer Support Manager and Director to help the department succeed.
  • Take on additional projects and responsibilities as needed.

What You'll Bring

  • 2+ years of experience leading or supervising a team and 3+ years of customer support experience, preferably in an eCommerce environment.
  • Strong written and verbal communication skills.
  • Excellent customer service and de-escalation abilities.
  • Proven leadership, coaching, and people management skills.
  • Strong attention to detail and problem-solving abilities.
  • Experience with Google Workspace and customer support platforms such as Shopify, Gorgias, ShipStation, AfterShip Returns, and Agorapulse (or similar).
  • A willingness to learn, accept feedback, and continuously improve.
  • Full-time on-site availability (40 hours per week).

Why You'll Love It Here

  • End-of-year performance-based bonus
  • 401(k) option with a dollar-for-dollar match of up to 4% of yearly earnings, fully vested immediately
  • 12 days PTO
  • Optional health, dental, and vision insurance
  • Bicycle Benefit, 50% paid by Loopy with the purchase of a helmet up to $750 once per year
  • Wellness Benefit, 50% paid by Loopy on all sports and wellness equipment up to $200 once per year

Ready to Apply?

If you're excited about leading people, solving problems, and creating exceptional customer experiences, we'd love to hear from you. Apply today and help us continue delivering the outstanding support our customers have come to expect!

Apply