ZipRecruiter

Log In

2

Overnight Remote Customer Success Jobs in Reston, VA

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success JobsOvernight Remote Customer Success JobsOvernight Remote Customer Success Jobs in Reston, VA

Overnight Remote Customer Success information

See Reston, VA salary details

$12

$25

$49

How much do overnight remote customer success jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for overnight remote customer success in Reston, VA is $25.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.25 per hour, depending on experience, location, and employer.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are typical challenges faced by overnight remote customer success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is an overnight remote customer success?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What skills and qualifications are needed to thrive as an overnight remote customer success?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.
What are the most commonly searched types of Remote Customer Success jobs in Reston, VA? The most popular types of Remote Customer Success jobs in Reston, VA are:
What are popular job titles related to Overnight Remote Customer Success jobs in Reston, VA? For Overnight Remote Customer Success jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Customer Success jobs in Reston, VA look for? The top searched job categories for Overnight Remote Customer Success jobs in Reston, VA are:
What cities near Reston, VA are hiring for Overnight Remote Customer Success jobs? Cities near Reston, VA with the most Overnight Remote Customer Success job openings:
Overnight Remote Customer Success jobs near you

Enterprise Customer Success Manager, Federal

Invicti Security

Washington, DC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Who You Are:
Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. You're the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti's customer base.
Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.
Location: Candidates to be based in Washington, DC
What You'll Be Doing:
  • Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
  • Acting as the voice of the customer
  • Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
  • Retaining long-term partnerships by independently renewing and expanding successful customers
  • Dominating quarterly metrics concerning customer retention, price increase, and upselling
  • Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Conducting Quarterly Business Reviews in order to drive positive customer outcomes
  • Independent analysis of data in order to discover insights that drive recommendations for clients
  • Tracking accounts to identify churn risks and working proactively to mitigate such risks

Requirements
What You'll Need:
  • A minimum of 2-3 years of experience within a Customer Success, Account Management, or SaaS Sales role
  • 2-3 years of experience working with the US Federal Government
  • Experience building relationships with clients
  • Familiarity with managing customer renewals and upsells
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
  • Willingness to travel to customer locations

Benefits
Why Invicti:
Your Health & Wellness Matters:
Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
We Value Adult/Life Balance:
Remote Working: Remote working from Washington, DC
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice
We Value You:
Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
At Invicti, we believe our people are at the core of our success. Our Total Rewards approach is designed to attract, support, and grow exceptional talent by offering a balanced mix of competitive compensation, meaningful benefits, and opportunities for recognition and development. We take a global, flexible approach that aligns with our business goals and values while adapting to regional needs. Above all, we are committed to transparency and ensuring our employees understand how we invest in their success and well-being.
As we operate in a dynamic, fast-paced industry, this role evolves with the business. While core responsibilities are outlined above, duties may adapt over time to meet operational needs and support both team success and your professional growth
"At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."

Apply