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Overnight Remote Chat Support Jobs in Springfield, IL

Sr Sales Executive

Springfield, IL · Remote

$73K - $110K/yr

This is a Remote role** This position is accountable for delivering sales results across a defined ... Responsibilities include building, managing, and expanding key broker relationships; supporting ...

Sr Sales Executive

Springfield, IL · On-site +1

$73K - $110K/yr

This is a Remote role** This position is accountable for delivering sales results across a defined ... Responsibilities include building, managing, and expanding key broker relationships; supporting ...

Sr Sales Executive

Springfield, IL · Remote

$73K - $110K/yr

This is a Remote role** This position is accountable for delivering sales results across a defined ... Responsibilities include building, managing, and expanding key broker relationships; supporting ...

Sr Sales Executive

Springfield, IL · On-site +1

$73K - $110K/yr

This is a Remote role** This position is accountable for delivering sales results across a defined ... Responsibilities include building, managing, and expanding key broker relationships; supporting ...

Showing results 21-40

Overnight Remote Chat Support information

See Springfield, IL salary details

$14

$25

$44

How much do overnight remote chat support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for overnight remote chat support in Springfield, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is an overnight remote chat support?

Overnight Remote Chat Support jobs involve assisting customers or clients via online chat platforms during nighttime hours. These roles typically require strong written communication skills, the ability to troubleshoot issues, and a reliable internet connection. Employees work remotely, often from home, addressing customer inquiries, resolving problems, and providing information outside of regular business hours. This schedule is ideal for night owls or those needing flexibility. Some positions may require previous customer service experience, but many companies offer on-the-job training.

What are the key skills and qualifications needed to thrive as an overnight remote chat support agent?

To thrive as an Overnight Remote Chat Support agent, you need strong written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, help desk software (like Zendesk or Intercom), and CRM systems is typically required. Outstanding problem-solving, patience, and the ability to work independently during off-hours are essential soft skills. These abilities ensure timely, accurate support and customer satisfaction, even during non-traditional hours when resources may be limited.

What are some common challenges faced by overnight remote chat support agents, and how can they be managed?

Overnight Remote Chat Support agents often encounter challenges such as handling high volumes of customer inquiries with limited escalation options, managing fatigue due to atypical working hours, and maintaining clear communication despite the absence of face-to-face interaction. To manage these challenges, it's important to develop effective time management skills, take scheduled breaks to stay alert, and utilize internal knowledge bases to resolve issues efficiently. Building strong communication habits and staying connected with team leads or colleagues through digital channels can also help ensure a supportive and productive work environment.

What is the difference between Overnight Remote Chat Support vs Customer Service Representative?

AspectOvernight Remote Chat SupportCustomer Service Representative
Work HoursPrimarily overnight shifts, 100% remoteDaytime or flexible hours, often in-office or remote
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredCustomer service experience often preferred, sometimes certifications

Overnight Remote Chat Support focuses on online chat assistance during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives handle a broader range of interactions, including phone and in-person support, often during daytime hours. Both roles serve customer needs but differ mainly in work hours, environment, and communication methods.

What are the most commonly searched types of Remote Chat Support jobs in Springfield, IL?

The most popular types of Remote Chat Support jobs in Springfield, IL are:

What are popular job titles related to Overnight Remote Chat Support jobs in Springfield, IL?

For Overnight Remote Chat Support jobs in Springfield, IL, the most frequently searched job titles are:

What cities near Springfield, IL are hiring for Overnight Remote Chat Support jobs?

Cities near Springfield, IL with the most Overnight Remote Chat Support job openings:

Infographic showing various Overnight Remote Chat Support job openings in Springfield, IL as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,697 per year, or $25.8 per hour.

Remote Licensed Clinical Professional Counselor (LCPC) - Full-Time Opportunity

Springfield, IL • Remote

$90K - $100K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Position Overview

Banner Mental Healthcare is actively seeking a dedicated and compassionate Licensed Clinical Professional Counselor (LCPC) to join our team in a fully remote capacity. This full-time position offers a unique opportunity for mental health professionals to provide expert counseling services to clients while enjoying the flexibility of working from home. With an annual salary range of $90,000 to $100,000, you will have the chance to create your own schedule and make a significant impact on the mental health and well-being of individuals seeking support.

About the Organization

At Banner Mental Healthcare, we are committed to the therapeutic excellence of our clients and supporting our mental health professionals. Our organization values the importance of accessible mental health services and prioritizes a patient-centered approach in every interaction. Our team is composed of highly qualified and empathetic therapists dedicated to fostering a positive and supportive environment, enabling us to promote optimum mental health and well-being in the communities we serve.

Work Environment

This position allows you to work remotely from anywhere, providing you with the flexibility to tailor your work-life balance to your needs. You will collaborate with colleagues and clients using our advanced counselor portal, an all-in-one platform designed to facilitate scheduling, client bookings, and therapy sessions seamlessly. The outpatient office environment focuses on individual therapies, allowing for meaningful, personalized interactions with clients.

Key Responsibilities
  • Conduct ethical and compassionate individual mental health counseling sessions via video chat, ensuring a safe and supportive virtual space for clients.
  • Implement solution-focused treatment modalities tailored to each client's unique circumstances, promoting effective therapeutic interventions.
  • Develop comprehensive and individualized treatment plans that address the specific needs and goals of your clients, ensuring they receive the care necessary for their mental health journey.
  • Utilize therapeutic techniques to help clients gain insights into their experiences, emotions, and interpersonal relationships, fostering self-awareness and personal growth.
  • Regularly monitor client progress throughout their treatment journey, adjusting plans as needed and assisting clients in developing healthy coping mechanisms to manage their challenges.
Patient Population / Client Focus

As a Licensed Clinical Professional Counselor at Banner Mental Healthcare, you will work primarily with adults seeking support for a variety of mental health concerns including anxiety, depression, stress management, and relationship issues. Our diverse client population allows for the opportunity to tailor your therapeutic approach based on individual needs and preferences, resulting in impactful counseling experiences.

Qualifications
  • A Master’s degree in Counseling or a related field is required.
  • An active and unrestricted license as a Clinical Professional Counselor (LCPC) in the state of Illinois.
  • The ability to practice independently without supervision is essential.
  • Strong interpersonal skills and a compassionate nature are vital for building rapport with clients.
  • Proficient computer literacy is required for utilizing our counseling platform and managing client information.
  • Please specify your license and the state issued on your application.
Preferred Experience
  • Previous experience in outpatient mental health settings is highly desirable.
  • Familiarity with various therapeutic modalities and evidenced-based practices preferred.
  • Experience working with diverse populations and understanding cultural sensitivities is a plus.
Compensation and Benefits
  • Competitive yearly compensation ranging from $90,000 to $100,000, depending on hours worked and client load.
  • Enjoy the flexibility of remote work, allowing you to conduct therapy sessions from the comfort of your home.
  • Receive a sign-on bonus as a welcoming incentive to our team.
  • Monthly healthcare stipend for full-time counselors to support your overall well-being.
  • Weekly direct deposit for seamless payment processing.
  • Personalized caseload management, matching you with clients that align with your specialties and demographic expertise.
Career Growth Opportunities

At Banner Mental Healthcare, we are invested in the professional growth of our counselors. You will have access to ongoing training, workshops, and resources designed to enhance your skills and elevate your practice. We encourage our therapists to engage with clients and explore innovative therapy techniques that contribute to high-quality care, further shaping your professional trajectory.

Why Join Our Team

Joining Banner Mental Healthcare means becoming part of a compassionate and experienced team devoted to making a positive impact on the mental health of our clients. We offer a supportive work environment focused on providing high-quality care, stability, and opportunities for professional development. You will be empowered to play an integral role in assisting individuals through their mental health challenges and celebrating successes while fostering a balance between your professional and personal life.

Application Information

If you are a compassionate and skilled LCPC ready to make a difference in the lives of individuals seeking support, we invite you to apply today. Please submit your application along with your resume, highlighting your qualifications and experiences relevant to this role. Don’t miss the opportunity to be part of a dynamic team where your expertise is valued and utilized to its fullest potential.