Overnight Remote Call Center Supervisor Jobs in Rochester, NY

Wholehearted Healing Psychotherapy Center is seeking a dedicated and compassionate Licensed Mental Health Counselor (LMHC) to join our innovative telehealth team. This full-time position allows for remote work, enabling you to conduct therapy sessions via video conferencing or phone calls. Ideal candidates will have the ability to assess, diagnose, and personalize treatment plans for diverse clients experiencing various mental health issues.

Wholehearted Healing Psychotherapy Center is committed to providing high-quality mental health services through a client-centered lens. We believe in a holistic and empathetic approach to psychotherapy. By integrating the latest telehealth technology, we provide our patients with accessible and effective mental health care, paving the way for their emotional and psychological well-being. Our culture promotes continuous learning and support, empowering our team members to grow both personally and professionally.

This role is entirely remote, reflecting our commitment to flexible working conditions. As part of the telehealth unit, you will have access to a variety of digital platforms designed to facilitate communication and client management. The technology we utilize ensures confidentiality and security while fostering an engaging virtual environment for both clinicians and clients.

• Conduct one-on-one counseling sessions with clients using secure telehealth technology, such as video conferencing software.
• Thoroughly assess and diagnose client mental health conditions to formulate personalized treatment plans that address their unique needs and goals.
• Equip clients with effective coping mechanisms and strategies to manage stress, anxiety, and other mental health challenges, especially in relation to major life transitions.
• Maintain precise and timely clinical documentation, ensuring all interactions and treatment plans are recorded in compliance with regulatory standards.
• Adhere to ethical guidelines, including confidentiality protocols, and maintain a nonjudgmental space for clients.
• Collaborate with other healthcare professionals for integrated care when necessary, such as referring clients to psychiatrists or community resources.

As an LMHC at Wholehearted Healing, you will work with a diverse clientele ranging from adolescents to adults, who may be dealing with anxiety disorders, depression, trauma, life changes, and other mental health issues. Our focus is on creating a supportive environment that fosters healing and personal growth. You will have the opportunity to make a profound impact on the lives of individuals seeking guidance and support in their mental health journey.

• A Master’s degree in Mental Health Counseling or a closely related field is required.
• Current state licensure as a Mental Health Counselor (LMHC) in New York is mandatory.
• Strong communication and interpersonal skills capable of establishing rapport with clients in a virtual setting.
• Ability to work independently as well as collaboratively in a remote team environment.
• Flexibility to accommodate weekend and evening hours to meet clients' needs.

• Previous experience in providing counseling services via telehealth is highly preferred.
• Experience with various therapeutic modalities such as cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), or mindfulness-based approaches.

The salary for this position ranges from USD 70,000 to 90,000 per year, commensurate with experience and qualifications, with the possibility of a sign-on bonus. In addition to competitive pay, we offer a comprehensive benefits package, including healthcare coverage, retirement savings plans, and paid time off, ensuring our employees are well cared for.

At Wholehearted Healing, we prioritize professional development and career advancement. There are ample opportunities for training in specialized therapeutic techniques and participation in workshops to elevate your clinical skills. Additionally, our organizational structure allows for potential growth into supervisory or leadership roles in the future.

Joining Wholehearted Healing means being part of a supportive community that values innovation, empathy, and professional integrity. You will work with a team of passionate mental health professionals dedicated to making a meaningful difference in the lives of those we serve. Each member’s contributions are recognized and celebrated, creating a nurturing environment conducive to personal and professional fulfillment.

If you are a qualified Licensed Mental Health Counselor with a passion for helping others and thrive in a remote work setting, we encourage you to apply. Please submit your resume and a cover letter detailing your qualifications and your vision for mental health counseling to be considered for this rewarding opportunity at Wholehearted Healing Psychotherapy Center.