ZipRecruiter

Log In

1

Overnight Phone Operator Jobs in Ohio (NOW HIRING)

Holiday Inn Express

Hotel Overnight Auditor

Dayton, OH · On-site

$14.50 - $19.50/hr

Running the night audit and resetting the operating system for next days business * Sending out ... Greeting guests both in person and over the phone * Coordinating guest check-in/check-out and ...

Planet Fitness

Overnight Closer

Willowick, OH · On-site

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Garfield, OH · On-site

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Parma, OH · On-site

$12/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Cincinnati, OH · On-site

$13/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Cincinnati, OH · On-site

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Cleveland, OH · On-site

$12/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Mayfield, OH · On-site

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Weekend Overnight Closer

Cleveland, OH · On-site

$13.25 - $18/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer Part Time

Mentor, OH · On-site

$11.50/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Weekend Overnight - PT

West Chester, OH · On-site

$11/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Member Service

Wadsworth, OH · On-site

$13.50/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Weekend Overnight Closer

Willowick, OH · On-site

$12 - $13/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Team Member

Delaware, OH · On-site

$13 - $14/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

next page

Showing results 1-20

All JobsPhone Operator JobsOvernight Phone Operator JobsOvernight Phone Operator Jobs in Ohio

Overnight Phone Operator information

What does an overnight phone operator do?

An Overnight Phone Operator is responsible for answering and directing incoming calls during nighttime hours, often when regular daytime staff are unavailable. They may provide information, take messages, handle emergencies, or connect callers to appropriate personnel or departments. This role is common in industries that require 24/7 coverage, such as healthcare, hospitality, and customer service. Overnight operators must be attentive, professional, and able to handle a variety of caller needs calmly and efficiently.

What are the key skills and qualifications needed to thrive as an overnight phone operator?

To thrive as an Overnight Phone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is typically required. Patience, professionalism, and the ability to stay calm under pressure are important soft skills that help manage late-night inquiries and emergencies. These skills are crucial for providing reliable customer service and ensuring smooth operations during overnight shifts.

What are some common challenges faced by overnight phone operators, and how can they be managed?

Overnight phone operators often face challenges such as maintaining alertness during late hours, managing high call volumes, and handling emergency situations calmly. To manage these challenges, it's important to establish a consistent sleep schedule, take scheduled breaks during shifts, and utilize available support resources such as team leads or supervisors. Additionally, overnight operators typically work closely with security, maintenance, or emergency response teams, so strong communication skills and readiness to collaborate are essential for success.

What is the difference between Overnight Phone Operator vs Customer Service Representative?

AspectOvernight Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentNight shifts, call centers, or remoteDay or evening shifts, call centers, retail, or office settings
Industry UsageTelecommunications, hospitality, securityRetail, tech, healthcare, finance
Job FocusHandling incoming calls during overnight hoursAssisting customers with inquiries, issues, or sales

While both roles involve communication via phone, Overnight Phone Operators primarily handle incoming calls during night shifts, often in specialized industries like security or hospitality. Customer Service Representatives typically work during daytime hours, assisting customers across various sectors. The key differences lie in shift timing, industry focus, and specific job responsibilities, though both require strong communication skills and basic credentials.

What are the most commonly searched types of Phone Operator jobs in Ohio?

The most popular types of Phone Operator jobs in Ohio are:

Overnight Phone Operator jobs near you
Infographic showing various Overnight Phone Operator job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Hotel Overnight Auditor

Holiday Inn Express

Dayton, OH • On-site

$14.50 - $19.50/hr

Other

Medical, Dental, Vision, PTO

Re-posted 16 days ago

Holiday Inn Express rating

5.0

Company rating: 5.0 out of 10

Based on 523 frontline employees who took The Breakroom Quiz

89th of 107 rated hotels

Job description

Hotel Overnight Auditor

We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!

MUST BE AVAILABLE TO WORK WEEKENDS! IF YOU ARE NOT AVAILABLE TO WORK SATURDAY AND SUNDAY, PLEASE DO NOT APPLY!

Responsibilities include:

  • Running the night audit and resetting the operating system for next days business
  • Sending out daily financial reports to above property and corporate team
  • Greeting guests both in person and over the phone
  • Coordinating guest check-in/check-out and assisting guests with making reservations
  • Answering guest questions and assisting guests with any problems they may experience
  • Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
  • Handling financial transactions (both cash and credit)
  • Promptly assisting with guest requests
  • Actively listening to and resolving guest complaints
  • Ensuring cleanliness of the property and performing light cleaning duties if needed
  • Other duties as assigned by general manager

Requirements:

  • High school diploma or equivalent preferred
  • Ability to walk and bend frequently throughout shift
  • Detail oriented
  • Professional attitude
  • Reliable transportation
  • Ability to work independently
Work Schedule
  • Night shift
  • Weekend availability
Benefits
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount

What Holiday Inn Express employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply