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Overnight Global Customer Service Jobs in Rio Rancho, NM

Relativity

Senior Billing Specialist

Albuquerque, NM · On-site

$60K - $90K/yr

Process the full range of contracts across all product linesfor a global customer base ofboth ... license, and services, for both new business, addons/adjustments, andrenewals * Assist withthe ...

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Overnight Global Customer Service information

See Rio Rancho, NM salary details

$9

$17

$25

How much do overnight global customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for overnight global customer service in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Overnight Global Customer Service vs Customer Support Specialist?

AspectOvernight Global Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentRemote or office; global time zones; 24/7 shiftsOffice or remote; standard business hours or shifts
Industry UsageCustomer service for international clients, logistics, or e-commerceCustomer support across various industries, including tech, retail, and services

Overnight Global Customer Service focuses on providing support across multiple time zones, often requiring international communication skills and flexible hours. Customer Support Specialists typically handle customer inquiries during regular hours within specific industries. While both roles involve assisting customers, Overnight Global Customer Service emphasizes global coverage and shift work, whereas Customer Support Specialists may work more localized hours and industry-specific tasks.

What is overnight global customer service?

Overnight Global Customer Service refers to customer support teams that operate during nighttime hours to assist clients and customers from different time zones around the world. These professionals handle inquiries, troubleshoot issues, and provide information to ensure seamless service 24/7. Their work is essential for businesses with international customers who require support outside standard business hours. Typical responsibilities include answering calls, responding to emails or chats, and resolving problems efficiently, regardless of the time of day.

What are some common challenges faced by overnight global customer service representatives, and how can I prepare for them?

Overnight Global Customer Service representatives often navigate challenges such as managing high call volumes during peak hours, handling inquiries from customers across different time zones and cultures, and maintaining alertness during non-traditional work hours. Success in this role requires strong communication skills, adaptability to diverse customer needs, and effective time management to balance workload and rest. Preparing by familiarizing yourself with global customer service protocols and practicing self-care routines to manage night shifts can help you thrive in this environment.

What are the key skills and qualifications needed to thrive as an overnight global customer service representative?

To thrive as an Overnight Global Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Experience with CRM platforms, ticketing systems, and proficiency in multiple languages or time zones is highly valuable. Patience, adaptability, and resilience under pressure help you excel when handling diverse customer needs during off-peak hours. These skills ensure consistent, effective support to a global customer base and maintain high satisfaction even during overnight shifts.
What are the most commonly searched types of Global Customer Service jobs in Rio Rancho, NM? The most popular types of Global Customer Service jobs in Rio Rancho, NM are:
What are popular job titles related to Overnight Global Customer Service jobs in Rio Rancho, NM? For Overnight Global Customer Service jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Overnight Global Customer Service jobs in Rio Rancho, NM look for? The top searched job categories for Overnight Global Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Overnight Global Customer Service jobs? Cities near Rio Rancho, NM with the most Overnight Global Customer Service job openings:
Overnight Global Customer Service jobs near you
Infographic showing various Overnight Global Customer Service job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Customer Service Representative (ABQ)

Leidos

Albuquerque, NM • On-site

$17/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 13 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

77th of 488 rated business services

Job description

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
What's in it for you?
  • Monday - Friday schedule with no weekend work
  • Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans
  • Immediate and ongoing training to support your success
  • Discounted Leidos stock purchase and other Employee Discounts
  • Company-wide career mobility
  • Company-sponsored Public Trust eligibility upon hire
  • Voluntary overtime may be available based on business needs
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
  • 11 paid holidays per year

Please Note:
  • This position is On-Site (in office) at 2109 Air Park Rd. SE, Albuquerque, NM 87106
  • The pay is $17.00 per hour

Customer Service Representative Opportunities available:
  • Full-time
  • 9:35 am - 6:05 pm MT in Albuquerque, NM

As a Customer Service Representative, you will:
  • Reply to calls and emails from the public on housing and FHA mortgages.
  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
  • Document customer email and phone communications within an internal database.

To be a successful Customer Service Representative, you will possess:
  • Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Excellent customer service soft skills including handling upset customers.
  • Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:
  • Minimum of 2 years of experience in a high-volume contact center environment, including responding to customer complaints.
  • High School diploma or General Educational Development (GED) certificate.
  • Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
  • Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:
  • Call Center (Omnichannel) background.
  • Experience in rental property management or mortgage servicing, including handling complaints.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
July 27, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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