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Overnight Entry Level Technical Support Jobs (NOW HIRING)

Appify

Technical Support Engineer

Salt Lake City, UT · On-site

Technical Support Engineer Appify, based in Silicon Valley and funded by Mayfield, specializes in ... Entry level Employment Type Full-time Job Function Information Technology Industries Software ...

Sharp Hires

Technical Sales Rep (Entry Level)

Austin, TX · On-site

$80K/yr

... true entry-level technical sales position with an industry leading firm? Keep reading! -Do you ... overnight) 5. Engineering background is helpful but your technical interest is more important ...

LHH US

Technical Support Representative

Carlstadt, NJ

$28 - $29/hr

Technical Support / Stagehand (Entry-Level Welcome) Location: Carlstadt, NJ (On-Site) Schedule: Monday - Friday, 8:00 AM - 5:00 PM $28 per hour/ up to 60k perm Overview: We are seeking a motivated ...

New

LHH US

Technical Support Representative

Carlstadt, NJ

$28 - $29/hr

Technical Support / Stagehand (Entry-Level Welcome) Location: Carlstadt, NJ (On-Site) Schedule: Monday - Friday, 8:00 AM - 5:00 PM $28 per hour/ up to 60k perm Overview: We are seeking a motivated ...

New

CGI Inc.

Technical Support Representative

Phoenix, AZ · On-site

CGI is seeking an entry-level System Administrator to join our Global Technology Operations team in ... This role is in Phoenix, Arizona and required flexibility to work overnight and weekend coverage ...

BlackCloak

Technical Success Specialist

$55K - $70K/yr

BlackCloak is seeking a dynamic individual with IT help desk and customer support experience to join our team as an entry-level Technical Success Specialist. This critical, client-facing role ...

Managed Solution LLC

Customer Support Representative, L2

$17.50 - $22.25/hr

Customer Support Representatives, Level 2, are responsible for the following... * Answers incoming ... Uses entry-level technical skills and company processes/client service level agreements to ...

Xante corp

Be Seen First

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical ... Overnight Travel is required( averages 35%) * Valid Driver's License * Valid Passport is a plus ...

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How much do overnight entry level technical support jobs pay per hour?

As of May 29, 2026, the average hourly pay for overnight entry level technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Entry Level Technical Support specialist, and why are they important?

To thrive as an Overnight Entry Level Technical Support specialist, you need a basic understanding of computer systems, troubleshooting techniques, and often a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Strong problem-solving skills, clear communication, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities ensure timely resolution of technical issues and high customer satisfaction during critical overnight hours.

What are some common challenges faced by overnight entry level technical support staff, and how can they be managed effectively?

Overnight entry level technical support staff often face unique challenges such as working independently with limited immediate supervision and handling urgent issues during off-peak hours. They may also encounter fatigue due to unconventional work hours. To manage these challenges, it's important to establish a clear process for escalating complex issues, maintain strong communication with daytime teams through detailed shift handovers, and develop good personal routines to manage sleep and alertness. Many companies also provide remote collaboration tools and knowledge bases to support overnight staff.

What is an Overnight Entry Level Technical Support job?

An Overnight Entry Level Technical Support job involves assisting customers or clients with technical issues during nighttime hours, typically outside of standard business times. Responsibilities include troubleshooting basic software or hardware problems, answering queries via phone, email, or chat, and escalating complex issues to higher-level technicians. This role is often a starting point in IT support, requiring strong communication skills and a willingness to learn about various technologies. Working overnight shifts may also include monitoring systems for alerts or outages and ensuring continuous service for international or 24/7 operations.

What is the difference between Overnight Entry Level Technical Support vs Overnight Help Desk Technician?

AspectOvernight Entry Level Technical SupportOvernight Help Desk Technician
CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or on-site, supporting technical issuesRemote or on-site, assisting end-users with IT problems
Employer & IndustryIT support companies, tech departmentsIT service providers, corporate IT departments
Common Search IntentTechnical troubleshooting, entry-level IT supportCustomer support, end-user assistance

Both roles involve providing technical support during overnight shifts, often requiring similar certifications. The main difference lies in focus: Technical Support emphasizes troubleshooting technical issues, while Help Desk roles focus on assisting end-users with IT problems. Both positions are suitable for entry-level candidates seeking overnight IT support experience.

More about Overnight Entry Level Technical Support jobs
What job categories do people searching Overnight Entry Level Technical Support jobs look for? The top searched job categories for Overnight Entry Level Technical Support jobs are:
Overnight Entry Level Technical Support jobs near you
Infographic showing various Overnight Entry Level Technical Support job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst (Overnight)

Doyon Limited, Doyon Drilling, Inc

Plano, TX • On-site

Full-time

Posted 24 days ago

Job description

Overview
JOB SUMMARY: Provide initial technical support to Clients by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus.
Responsibilities
ESSENTIAL FUNCTIONS:
  • Firstline responder to incoming issues through chat, email-generated tickets, or phone
  • Direct unresolved issues to the next level of support personnel
  • Troubleshoot straightforward workstation-based software and hardware issues with:
  • Microsoft supported Windows Operating systems
  • Microsoft supported Office/O365
  • Adobe
  • Apple Mac supported Operating systems (workstations)
  • Sophos and other major AV brands
  • Component failure and pending failure behavior
  • Failed startup beep codes
  • Computer event logs and 3rd party alerting tools
  • Local and network printers, as well as other peripherals such as keyboards and monitors
  • Assist users with basic "How do I?", "Where do I?", etc. type of technical questions
  • Understands and troubleshoots basic user permissions and workstation interaction in domain and workgroup environments
  • Understands and administers user level tasks in the Microsoft Office 365 environment
  • Learn the difference between sync'd and cloud environments
  • Learn licensing levels to include subscription offerings
  • Learn and perform various user account actions such as password resets, applying appropriate licensing, litigation hold, and disabling
  • Assist in system monitoring to identify and react to alerts, backups events, connectivity, and security events
  • Learn and understand basic functions of 3rd party applications
  • Understands and uses documentation including Client technical documentation, "how to" documentation, knowledge base articles, internal procedures/processes, etc. Suggest updates to existing documents to keep current.
  • Accurately enter and maintain issue information including notes and resolution
  • Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
  • Contribute to team goals such as: SLA requirements, resolution, and Client satisfaction
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Other duties as assigned

Qualifications
QUALIFICATIONS:
  • Possess High school diploma or GED required, some college preferred
  • 2+ years of relevant experience in a technical help desk environment preferred
  • Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697: Configuring Windows devices)
  • Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
  • Pass background checks as needed
  • Valid driver's license, personal auto insurance and reliable personal vehicle
  • Ability to travel to Client sites as needed, leveraging personal vehicle for local dispatch

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Job may require some travel
REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. For questions on the job posting contact (253) 344-5300.

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