Overnight Customer Support Jobs in Riverside, CA

POSITION SUMMARY: Under the supervision of the Management team, the Overnight Supervisor provides daily direction to the Outfitters on the overnight shift within the retail store, to include: sales floor replenishment, merchandise presentation, seasonal resets, inventory management and price change execution.

ESSENTIAL FUNCTIONS:

• Delegates tasks and work assignments to team members by giving clear and concise direction and follow up to ensure proper execution.
• Ensure adherence of all standard operating procedures and processes by team members, following up to provide training and guidance when needed.
• Maintains visual presentation standards including in-store signage, proper execution of merchandise directives and planograms, merchandise recovering/front facing and general daily recovery ensuring a pleasant and productive shopping experience for all customers.
• Ensures nightly replenishment of sales floor from backstock inventory, as well as new replenishment from the Distribution Centers and direct vendor deliveries.
• Supports inventory management in partnership with the Inventory Control team by completing on demand counts, empty peg scanning, pick requests, display integrities, etc. during off peak business overnight.
• Supports the Management team with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, tagging, signing and pricing of all advertised items.
• Supports the Management team in carrying out Supervisory responsibilities in accordance with the Company's policies including training, planning, assigning and directing work, evaluating performance, and maintaining a positive work environment.
• Assists the Management team and Human Resources Representative to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with the Management team and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Ensure all breaks and lunches are provided for overnight Outfitters in accordance with all state and local regulations.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: High School Diploma or Equivalent
• Certificate(s) or License(s): N/A
• Years of experience: 2-4 Retail Years Retail Experience
• Availability to work overnight shifts

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to read and analyze certain reports
• Ability to effectively present information and respond to inquiries from Managers, Outfitters, customers and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and inventory management systems
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, Outfitters, customers and with the Base Camp team

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS: (Select the options that best apply)

Computer Work

Regularly

Occasionally

Seldom / Never

Walking

Regularly

Occasionally

Seldom / Never

Sitting

Regularly

Occasionally

Seldom / Never

Standing

Regularly

Occasionally

Seldom / Never

Lifting up to 50 lbs.

Regularly

Occasionally

Seldom / Never

Additional Physical Requirements

• N/A

WORK ENVIRONMENT: (Select the option that best applies)

Office

Retail / Store

Restaurant / Resort

Distribution Center

Manufacturing / Plant

Other: _________________

INDEPENDENT JUDGEMENT: (Select the option that best applies)

Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires high degree of independent judgment and problem solving of complex problems.

MANAGEMENT LEVEL: (Select the option that best applies)

Not applicable

Supervisor

Manager

Sr Manager

Director

Sr Director

Executive

How many direct reports will this role have? 10-20

Is this role typically full-time, part-time, or both?

Will this role need email access? Yes No

Is this role able to work remote? Frequently Occasionally Rarely Never

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.