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Outlet Manager Jobs in Massachusetts (NOW HIRING)

EOS Hospitality

Restaurant Manager

Harwich, MA

$1.4K - $1.7K/wk

Outlet Operational Responsibilities: * Assist with training of all food service and bar staff ... Manage flatware, glassware, linen and china inventories and the protection of assets * Supervise ...

EOS Hospitality

Restaurant Manager

Harwich, MA · On-site

$1.4K - $1.7K/wk

Outlet Operational Responsibilities: * Assist with training of all food service and bar staff ... Manage flatware, glassware, linen and china inventories and the protection of assets * Supervise ...

Heihotels

Food and Beverage Supervisor

Braintree, MA · On-site

$25/hr

No Overview Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction ...

Seaport Hotel

Busser Outlet

Boston, MA · On-site

$30.75/hr

This position reports to the Food and Beverage Manager/Supervisor. Schedule Requirements The ... Helping other outlets within the department as needed. * Responsible for practicing, managing and ...

CoralTree Hospitality

Busser Outlet

Boston, MA · On-site

$30.75/hr

This position reports to the Food and Beverage Manager/Supervisor. Schedule Requirements The ... Helping other outlets within the department as needed. * Responsible for practicing, managing and ...

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Outlet Manager information

See Massachusetts salary details

$12

$24

$40

How much do outlet manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for outlet manager in Massachusetts is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $28.61 per hour, depending on experience, location, and employer.

What is an outlet manager?

An Outlet Manager is responsible for overseeing the daily operations of a retail or food and beverage outlet, such as a store, restaurant, or café. Their duties typically include managing staff, ensuring excellent customer service, handling inventory, and maximizing sales and profitability. They also implement company policies, maintain quality standards, and address any operational issues that arise. Strong leadership, organizational, and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an outlet manager?

To thrive as an Outlet Manager, you need strong leadership, operational management abilities, and experience in retail or hospitality, often supported by a relevant degree or diploma. Familiarity with point-of-sale (POS) systems, inventory management software, and basic financial reporting tools is typically required. Excellent communication, problem-solving, and team-building skills help drive customer satisfaction and staff performance. These skills are crucial for ensuring smooth outlet operations, meeting sales targets, and maintaining a positive customer experience.

What are the main challenges an outlet manager faces when overseeing a team in a fast-paced hospitality environment?

As an Outlet Manager, one of the primary challenges is balancing staff scheduling and motivation while maintaining exceptional customer service standards. The role often requires quick decision-making during peak hours, effective conflict resolution, and ensuring compliance with health and safety regulations. Additionally, managing inventory, controlling costs, and consistently training and developing staff are key ongoing responsibilities. Successful Outlet Managers thrive by fostering a positive team culture and adapting swiftly to changing customer demands.

What is the difference between Outlet Manager vs Store Supervisor?

AspectOutlet ManagerStore Supervisor
ResponsibilitiesOversees overall outlet operations, manages staff, handles customer service, and ensures sales targets are met.Supervises daily store activities, manages staff schedules, and ensures customer satisfaction.
CredentialsExperience in retail or hospitality, leadership skills, sometimes relevant certifications.Experience in retail, good communication skills, often on-the-job training.
Work EnvironmentTypically in hospitality outlets, restaurants, or retail stores with a focus on customer experience.Retail stores, supermarkets, or specialty shops, focusing on sales and customer service.

While both roles involve supervising staff and ensuring customer satisfaction, the Outlet Manager generally has broader responsibilities, including strategic planning and overall outlet performance, whereas the Store Supervisor focuses more on daily operations and staff management within a retail environment.

What cities in Massachusetts are hiring for Outlet Manager jobs?

Cities in Massachusetts with the most Outlet Manager job openings:

Outlet Manager jobs near you
Infographic showing various Outlet Manager job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $50,499 per year, or $24.3 per hour.

Restaurant Manager

EOS Hospitality

Harwich, MA

$1.4K - $1.7K/wk

Full-time

Re-posted 29 days ago

EOS Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Outlet Operational Responsibilities:          

  • Assist with training of all food service and bar staff
  • Assist with production of schedule for twenty eight Atlantic/Thoreau’s
  • Responsible for all daily service operation.
  • Maintain tight control of dining reservations book – Open Table
  • Assist with supervision of any events in the Private Dining Room
  • Coordinate closing of outlets with other food & beverage managers
  • Attend daily BEO meetings and periodical staff meeting
  • Develop the twenty eight Atlantic/Thoreau’s team to minimize turnover
  • Assist with hiring when applicable
  • Implement systems and controls to ensure profitability of department. Manage flatware, glassware, linen and china inventories and the protection of assets
  • Supervise bar operation and ensure beverage control standards are met.
  • Act as a coach for all food service and bar staff.
  • Individually train all new members of the team, including servers, hostesses, assistant servers
  • Assist with administrative tasks like menus and POS system updates
  • Responsible for supply management in coordination with twenty eight Atlantic GM
  • Discipline staff according to WI guidelines.
  • Maximize revenues in both outlets, introduce staff incentives, train up selling techniques
  • Assist with pre-meals, communicate issues to staff and listen to staff issues.
  • Perform staff reviews.

 

Guest Relations Responsibilities:    

  • Departmental leader for resorts Customer Intimacy Program
  • Establish outlet procedures for all special occasions
  • Work closely with Executive Office to ensure all VIP reservations are handled accordingly
  • Work closely with outlet management to promote heroic acts and encourage participation
  • Establish new and innovative heroic acts for the department
  • Work towards a pre-arrival program for all special occasions in twenty eight Atlantic

Salary: $1,400 - $1,700 per week based on experience and qualifications

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