Outbound Operations Manager Jobs in Westbrook, ME

Fraud-Risk Analyst

Department:     Compliance Department

Reports to:       Compliance Officer   

Supervises:      N/A

Status:               Full Time/ Exempt/ Onsite

Must already be authorized to work in the United States.  Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

POSITION SUMMARY for the Fraud/Risk Analyst:

Responsible for assisting with the bank’s fraud prevention, risk management and BSA programs. This role plays a key part in mitigating risk and implementing fraud prevention programs.

KEY RESPONSIBILITIES for the Fraud/Risk Analyst: 

Fraud 

• Monitor transactions and account activity to identify suspicious patterns or anomalies.
• Investigate potential fraud cases including, but not limited to, identity theft, account takeover, check fraud, wire fraud, and card fraud.
• Complete outbound communication with customers associated with fraud cases as part of fraud investigations.
• Analyze data from internal systems and external sources to assess risk and recommend mitigation strategies.
• Collaborate with internal departments (e.g., Compliance, Deposit Ops, Customer Care, etc.) to resolve fraud cases.
• Prepare detailed reports and documentation for fraud investigations and regulatory compliance.
• Assist in the development and refinement of fraud detection tools and processes.
• Stay current with fraud trends, schemes, and regulatory changes affecting the banking industry.
• Support law enforcement and regulatory inquiries as needed.
• Provide back-up support to the Bank’s BSA/Security department.
• Complete other duties as assigned.

Risk 

• Conduct regular and ad-hoc risk assessments across the Bank, working with business units to identify potential compliance, operational, and reputational risks.
• Monitor and assess compliance with applicable banking regulations, internal policies, and legal requirements affecting deposit accounts, and report results to the Bank’s Compliance Officer.
• Support the design of controls and internal monitoring routines within the Bank’s line of business.
• Develop and maintain the Bank’s risk and control documentation, including risk and control self- assessments, issue logs, and action plans.
• Analyze and report on risk indicators, control gaps, risk events, and operational losses to business stakeholders and the second line of defense Enterprise Risk Management team.
• Act as the Bank’s point of contact for information requests from Enterprise Risk Management in connection with internal audits and exams.
• Complete other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES for the Fraud/Risk Analyst:

• Bachelor’s degree in business, Finance, Risk Management, or a related field.
• 3-5 years of experience in banking fraud prevention and risk management.
• Knowledge of relevant banking laws and regulations.
• Experience with risk frameworks such as risk and control assessments, issue/complaint management, and control testing.
• Ability to interact with all levels of management
• Excellent analytical, organizational, and communication skills with attention to detail.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• Previous experience with Verafin or other similar fraud platforms.
• Professional certifications such as CFE, CERP, CRCM, or CRMA are a plus.
• Effective interpersonal and communication skills

This Job Description for the Fraud/Risk Analyst describes the essential functions and qualifications of the job described.  It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job.  This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability.  This is not a contract.

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