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Outbound Call Specialist information

See salary details

$25.5K

$74.6K

$83.5K

How much do outbound call specialist jobs pay per year?

As of Sep 12, 2026, the average yearly pay for outbound call specialist in the United States is $74,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What is the difference between Outbound Call Specialist vs Telemarketer?

AspectOutbound Call SpecialistTelemarketer
Primary RoleMaking outbound calls to generate leads, follow up with prospects, or conduct surveysPromoting products or services through cold calls, often for sales
Required SkillsCommunication, customer service, persistencePersuasion, sales techniques, resilience
Work EnvironmentCall centers, remote, or office settingsCall centers, telemarketing firms, remote
Common CertificationsNone typically required, but sales or communication training helpfulNone typically required, sales training advantageous

While both roles involve making outbound calls, Outbound Call Specialists focus on lead generation, customer follow-up, and data collection, often in a broader customer service context. Telemarketers primarily focus on promoting and selling products or services through cold calling. The roles overlap in skills and work environments but differ in their core objectives and sales emphasis.

What is an outbound call specialist?

An outbound call specialist is a professional who makes phone calls to potential or existing customers to promote products, gather information, or conduct surveys. They often use customer relationship management (CRM) tools and require good communication skills to achieve sales or outreach goals.

What cities are hiring for Outbound Call Specialist jobs?

Cities with the most Outbound Call Specialist job openings:

What states have the most Outbound Call Specialist jobs?

States with the most job openings for Outbound Call Specialist jobs include:

What are popular job titles related to Outbound Call Specialist jobs?

For Outbound Call Specialist jobs, the most frequently searched job titles are:

Outbound Call Specialist jobs near you
Infographic showing various Outbound Call Specialist job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,649 per year, or $35.9 per hour.

Remote Outbound Call Center Agent

Tampa, FL • Remote

MDS Communications
Administrative Assistance Services • 201 - 500 employees
Learn more about MDS Communicationsexternal

$15 - $16.50/hr

Full-time

Medical, PTO

Re-posted 12 days ago

Job description

Job DetailsLevel: EntryJob Location: Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16.50 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.
Qualifications

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