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Outbound Call Center Agent Jobs in Arizona (NOW HIRING)

MDS Communications

Call Center Sales Agent

Mesa, AZ

$16.15 - $17.65/hr

Successful applicants will bring: 1 year or more of successful outbound telemarketing experience or ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

SunWest Federal Credit Union

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Member Service Call Center Agent II

Glendale, AZ · On-site

$19.50 - $23/hr

Minimum two years customer service experience in call center , Credit Union a plus. * Excellent computer efficiency (MS Office/Word/Excel and Outlook). Required * Understanding of Credit Union ...

Aspen Dental

Scheduling Center Agent

Phoenix, AZ

$15.50/hr

Work from home as a Scheduling Center Agent where you will partner with our patients to schedule ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

SunWest Federal Credit Union

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Member Service Call Center Agent II

Peoria, AZ · On-site

$19.50 - $23/hr

Minimum two years customer service experience in call center , Credit Union a plus. * Excellent computer efficiency (MS Office/Word/Excel and Outlook). Required * Understanding of Credit Union ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

In this role, you'll connect with warm leads through inbound and outbound calls, build strong ... Previous sales or call center experience is a plus, but not required * Valid driver's license What ...

CardinaleWay Mazda - Mesa

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

In this role, you'll connect with warm leads through inbound and outbound calls, build strong ... Previous sales or call center experience is a plus, but not required * Valid driver's license What ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives ...

SOS International LLC

Call Agent

Tucson, AZ · On-site

$14.50 - $19/hr

Call Agents perform the call center supported registration process, provide applicable referrals ... The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work ...

Monogram Health Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives ...

Millennium Group

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Collections Representative (Call Center)

Phoenix, AZ · On-site

$15.75 - $20.25/hr

Call center experience (inbound /outbound) is required * 2+ years of consumer debt collections experience * Proven experience working delinquent accounts * Demonstrated success in performance metrics ...

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All JobsOutbound Call Center Agent JobsOutbound Call Center Agent Jobs in Arizona

Outbound Call Center Agent information

See Arizona salary details

$9

$16

$23

How much do outbound call center agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for outbound call center agent in Arizona is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.69 per hour, depending on experience, location, and employer.

What is an outbound call center agent?

Outbound call center agents are professionals who make outgoing calls on behalf of a company, typically to promote products or services, conduct surveys, or follow up with customers. Their primary role is to reach out to potential or existing customers rather than receiving incoming calls. These agents often work in sales, telemarketing, fundraising, or customer relationship management. Strong communication skills and resilience are important for success in this role. Outbound call center agents are essential for businesses looking to expand their reach and maintain customer engagement.

What are the key skills and qualifications needed to thrive as an outbound call center agent?

To thrive as an Outbound Call Center Agent, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and autodialing systems is typically required. Outstanding active listening, resilience, and the ability to handle rejection set top performers apart. These skills are crucial for achieving sales targets, building customer rapport, and maintaining productivity in a dynamic call center environment.

What are some common challenges faced by outbound call center agents and how can they be overcome?

Outbound call center agents often encounter challenges such as handling frequent rejections, maintaining motivation during repetitive tasks, and meeting strict performance targets. To overcome these, agents can develop resilience by focusing on positive interactions, using scripts as flexible guides rather than rigid instructions, and seeking feedback from supervisors to improve their approach. Building strong communication skills and working collaboratively with team members also helps in sharing strategies for success and maintaining a supportive work environment.

What is the difference between Outbound Call Center Agent vs Inbound Call Center Agent?

AspectOutbound Call Center AgentInbound Call Center Agent
Primary RoleMakes outgoing calls to prospects or customersHandles incoming calls from customers
Work EnvironmentCall centers focused on sales, marketing, or lead generationCustomer service centers, support lines
Required SkillsCommunication, persuasion, sales techniquesActive listening, problem-solving, customer service
Common CertificationsNone specific, sales or communication skills preferredCustomer service certifications often valued

Outbound Call Center Agents focus on making outgoing calls to generate sales or leads, while Inbound Call Center Agents handle incoming customer inquiries and support. Both roles require strong communication skills, but their primary functions differ, with outbound agents emphasizing sales and outreach, and inbound agents focusing on customer assistance.

What are popular job titles related to Outbound Call Center Agent jobs in Arizona?

For Outbound Call Center Agent jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Outbound Call Center Agent jobs in Arizona look for?

The top searched job categories for Outbound Call Center Agent jobs in Arizona are:

Outbound Call Center Agent jobs near you
Infographic showing various Outbound Call Center Agent job openings in Arizona as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $33,371 per year, or $16 per hour.

Customer Service Representative

Contractor In Charge

Phoenix, AZ • On-site

$17/hr

Other

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

Call Center Agent

The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks. This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking. This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach. The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!

Location: Must live in Alabama, Arizona, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia

What We Offer:

  • Competitive salary - starting at $17/hour
  • Medical Benefits - available after 90 days!
  • Retirement Savings Plan
  • Vacation Pay
  • Paid training
  • Advancement Opportunities

Responsibilities:

  • Answer all incoming calls or online inquiries, as the initial point of contact
  • Using a company-prepared script, answer our customers' questions and guide them to the best service-solution for their home
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs
  • Help the field team by taking detailed notes from customer calls and entering them into our system
  • Contribute to our company's culture by being upbeat and hard-working

Requirements:

  • High School Diploma/GED is required
  • Self-starter, reliable, flexibility with hours
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Courteous, professional manner, strong customer service skills
  • Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office
  • Excellent multitasking and follow-up skills, with high attention to detail
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.

Work Schedule:

  • This entry-level work-from-home job works a flexible schedule depending on business needs.

We are an equal opportunity employer

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