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Order Operations Analyst Jobs (NOW HIRING)

Collabera

Operations Analyst

San Jose, CA · On-site

ELA Licensing Operations Analyst Experience REQUIRED: Customer Interaction: o Provide Licensing ... order spreadsheets, and upload to document repository o Define process improvement measures to ...

Campbell & Company, LP

Operations Analyst

Baltimore, MD · On-site

The Operations Analyst joins the Operations Team and will report to the Manager of Operations. ALL ... order to meet account launch deadlines. Use external stakeholder systems, products or industry ...

Total Safety Us

Operations Analyst

Fairfield, CA · On-site

$22 - $24/hr

Essential Duties: • Processing invoices as well as in house orders, contacting vendors and customers, coordinating deliveries and returns, analyze root causes of operational malfunctions. • ...

Microscreen, LLC

Operations Analyst

South Bend, IN · On-site

This is a fast-track operations role, not a traditional analyst desk job. Microscreen is a ... Systems and logistics: vendor management, supply ordering, records management, and operational ...

Total Safety

Operations Analyst

Fairfield, CA · On-site

$22 - $24/hr

Essential Duties: • Processing invoices as well as in house orders, contacting vendors and customers, coordinating deliveries and returns, analyze root causes of operational malfunctions. • ...

Teamtrg

$80 - $100/hr

... Operations Analyst/Estimator TRG Cincinnati, a subsidiary of Schwarz Partners, currently has an ... orders in a timely fashion. At the Royal Group, we are committed to our employees. We strive to ...

New

City of New York

Operations Analyst

Manhattan, NY · On-site

... order, ensuring the protection of life and property through the enforcement of the New York City ... analysis, operations research, organizational research or program evaluation; in personnel or ...

Sbdinc

$45K - $73K/yr

Operations Analyst Maryland, USA Come build your career. It takes great people to achieve greatness ... Managing and optimizing order processing and fulfillment. The Person: You always strive to do a ...

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Order Operations Analyst information

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How much do order operations analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for order operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

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For Order Operations Analyst jobs, the most frequently searched job titles are:

Customer Operations Analyst

Lisle, IL • On-site

Highline Warren
Motor Vehicle Manufacturing • 1 - 5K employees
Learn more about Highline Warrenexternal

Full-time

Posted 21 days ago

Key responsibilities

  • Support analytics and project coordination for acquisitions, customer transitions, ERP migrations, and shipping-point changes.

  • Analyze data across the Order to Cash process to identify process bottlenecks, order exceptions, service failures, data issues, and root causes.

  • Develop and maintain dashboards and reports for O2C performance, customer integration, order visibility, and operational readiness.

Highline Warren rating

7.3

Company rating: 7.3 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

65th of 104 rated chemical manufacturers

Job description

Customer Operations Analyst
Location: Lisle, IL
Department: Customer Operations
Reports to: Director, Continuous Improvement & Programs
Position Summary:
The Customer Operations Analyst supports acquisition and customer integration analytics, including customer and ship-to-mapping, pricing readiness, item cross-reference validation, EDI readiness, fulfillment transition analysis, and leadership reporting. this role requires strong analytical skills, collaboration, and the ability to turn complex data into insights that improve service, reduce risk, and support scalable growth.
This position also supports data-driven visibility and process improvement across the customer order lifecycle, from order capture through fulfilment, invoicing, credits, and deductions. This role partners with the IT Data Analytics team to develop and refine the enterprise Order to Cash data model, enabling accurate reporting on order status, customer performance, fulfillment execution, and process exceptions.
Key Responsibilities:
Acquisition & Customer Integration Analytics
  • Support analytics and project coordination for acquisitions, customer transitions, ERP migrations, and shipping-point changes.
  • Analyze legacy customer, item, order, pricing, ship-to, invoice, and EDI data to support integration planning.

Order to Cash Analytics & Process Visibility
  • Analyze data across the Order to Cash process, including order capture, customer setup, pricing, inventory availability, allocation, fulfillment, shipment, invoicing, returns, credits, deductions, and collections.
  • Identify process bottlenecks, order exceptions, service failures, data issues, and root causes impacting customer experience or operational efficiency.
  • Develop reporting that provides visibility to order status by customer, account, ship-to, item, warehouse, carrier, and fulfillment path.
  • Support root cause analysis for recurring O2C issues and recommend corrective actions.
  • Partner with IT Data Analytics team and Master Data to define, develop, validate, and refine the enterprise Order to Cash data model.
  • Validate relationships between systems including ERP, WMS, TMS, EDI platforms, customer portals, and reporting environments.
  • Help define business rules for order status logic, exception categories.

Dashboarding, Reporting, & KPI Development
  • Develop and maintain dashboards and reports for O2C performance, customer integration, order visibility, and operational readiness.
  • Support the implementation of new technologies, reporting tools, and workflow automation capabilities.
  • Develop and maintain dashboards and reports to drive customer operations productivity.

Cross-Functional Business Support
  • Collaborate with Sales, Master Data, Customer Service, Operations, Finance, IT, Data Analytics, Supply Chain, and EDI teams.
  • Support process improvement initiatives that reduce manual work, eliminate rework, and improve customer service.
  • Assist with documenting current-state and future-state O2C processes.

Qualifications:
  • Bachelor's degree in supply chain management, Logistics, Business Analytics, or related field.
  • 4+ years of experience in supply chain, customer operations, logistics, order management, data analytics, or business process analysis.
  • Analytical mindset with proficiency in Excel, SQL, and data visualization tools
  • Familiarity with supply chain systems, transportation systems, warehouse systems, and ERP platforms.
  • Strong analytical, organizational, and communication skills.

Preferred Skills:
  • Experience with Order to Cash, customer service, order management, billing, collections, deductions, or customer master data.
  • Experience supporting acquisitions, integrations, ERP migrations, or customer transitions.
  • Familiarity with EDI order flows, including 850, 855, 856, 810, 812, 864, or related transaction sets.
  • Experience with customer/account hierarchy, bill-to/ship-to structures, vendor numbers, customer item numbers, and pricing setup.
  • Exposure to Lean Six Sigma, continuous improvement, or process mapping methodologies.
  • Exposure to project management methodologies and practices
  • Working knowledge of transportation modes, including LTL, FTL, parcel, intermodal, and customer pickup.
  • Familiarity with Incoterms, freight routing, customs clearance, or import logistics is a plus.
  • Experience with Python, predictive analytics, or machine learning is a plus.

Why Join Us:
  • Competitive compensation and benefits.
  • Opportunities for professional development and career growth.
  • Make a measurable impact on order to cash performance and customer satisfaction.

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