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Order Management Associate Jobs in Lilburn, GA (NOW HIRING)

Royal Brass And Hose

Customer Services Associate

Marietta, GA · On-site

$13.75 - $19/hr

... online orders • Answer customer and territory/account managers phone calls • Respond to ... warehouse associates Qualifications • Excellent customer service skills • Ability to work ...

GLOCK, Inc.

ORDER FULFILLMENT ASSOCIATE I

Smyrna, GA · On-site

$16 - $21/hr

The Order Fulfillment Associate I is responsible for accurately fulfilling and shipping customer ... Leadership Communication Relationship Management Ethical Practice Critical Evaluation Time ...

GLOCK, Inc.

ORDER FULFILLMENT ASSOCIATE I

Smyrna, GA · On-site

$16 - $21/hr

The Order Fulfillment Associate I is responsible for accurately fulfilling and shipping customer ... Leadership Communication Relationship Management Ethical Practice Critical Evaluation Time ...

360 Talent

Warehouse Associate

Marietta, GA

$15.25 - $18/hr

Logistics and Warehouse Associate At Discount Marketing Products (DMP), we understand the power of ... Use the order management system to determine and process ready-to-ship orders. * Pick, pack, and ...

World Emblem Internatio

Client Success Agent

Norcross, GA · On-site

$19 - $21/hr

Associate's degree preferred. * Minimum 12 months of customer service experience (call center, order management, account-based support, or similar), including interacting with internal and/or ...

New

Deposco

Associate Consultant

Alpharetta, GA · On-site

Our Associate Consultants have the opportunity to work in a variety of industries including ... Distributed Order Management Bright Source: Sourcing and Procurement Bright Store: Inventory ...

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All JobsOrder Management Associate JobsOrder Management Associate Jobs in Lilburn, GA

Order Management Associate information

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics. The role typically involves standard office hours and may require attention to detail and problem-solving skills.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.
What cities near Lilburn, GA are hiring for Order Management Associate jobs? Cities near Lilburn, GA with the most Order Management Associate job openings:
Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in Lilburn, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Customer Services Associate

Royal Brass And Hose

Marietta, GA • On-site

$13.75 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Royal Brass and Hose
Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.
We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.
Job purpose
The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
Essential Job Functions
• Order entry - Includes but not limited to direct entry, fax, online orders
• Answer customer and territory/account managers phone calls
• Respond to territory manager and customer questions - Provide pricing, availability, product knowledge and enter NCI
• Open order management - Review customer open orders daily
• Back-order fill management - Review, fulfill, print customer backorders daily
• Customer Credit - Process customer return authorizations and credits per company policy
• Dispatch - dispatch/invoice orders in a timely manner as required
• Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, and recording
• Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates
Qualifications
• Excellent customer service skills
• Ability to work independently and safely
• Basic computer knowledge required
• Good typing skills
• Data entry skills
• Ability to multi-task
• Detail oriented
• Good decision-making ability
• Good written and verbal skills
• Ability to work in a fast-paced environment for long periods
• Great team spirit
• Able to work alone and self-motivated
• Good math skills
• High school diploma or GED
Working conditions
• In office/warehouse setting
• Minimal climate-controlled environment
Physical requirements
• Able to lift 40 lbs.
• Able to push 30 lbs.
• Able to push or pull 50 lbs.
• Able to reach overhead occasionally
• Ability to sit for prolonged period of time
• Ability to stand for prolonged period of time (when covering front counter)
• Ability to walk, bend, stoop and climb stairs as needed
• Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing

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