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Order Management Associate Jobs in Grovetown, GA

Alkegen

Service Account Manager

North Augusta, SC · On-site

Identify opportunities to improve processes related to shipping, order management, and customer ... Associate's or Bachelor's degree in relevant field preferred. * A minimum of 2-5 years of customer ...

Alkegen

Service Account Manager

North Augusta, SC · On-site

Identify opportunities to improve processes related to shipping, order management, and customer ... Associate's or Bachelor's degree in relevant field preferred. * A minimum of 2-5 years of customer ...

Belcan

Purchasing Admin

Graniteville, SC · On-site

$31 - $34/hr

Create, process, and manage purchase orders in accordance with company policies, compliance ... Associate degree in Supply Chain, Business, Engineering, or similar field preferred. * Proficiency ...

lansing

Warehouse Associate

Augusta, GA

$15 - $17.75/hr

Warehouse Associate (youtube.com) Responsibilities: * Live our mission statement centered on our ... Management System (TWL) * Verify accuracy of orders picked and shipments received * Lift and move ...

Dillon Supply Company

Warehouse Associate

Augusta, GA · On-site

$13.25 - $15.75/hr

Reading customer orders, work orders, shipping orders, or requisitions to determine items to be ... Other duties as assigned by supervisor or manager. (Anything that is not illegal, unethical, or ...

Dillon Supply Company Inc.

Warehouse Associate

Augusta, GA · On-site

$15 - $17.75/hr

Reading customer orders, work orders, shipping orders, or requisitions to determine items to be ... Other duties as assigned by supervisor or manager. (Anything that is not illegal, unethical, or ...

Dillon Supply

Warehouse Associate

Augusta, GA · On-site

$15 - $17.75/hr

Reading customer orders, work orders, shipping orders, or requisitions to determine items to be ... Other duties as assigned by supervisor or manager. (Anything that is not illegal, unethical, or ...

Ahold Delhaize

PT Center Store Associate (497566)

Augusta, GA · On-site

$14.25 - $16.50/hr

Center Store (Grocery) Manager Primary Purpose: Provide quality customer service within the Center ... Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in ...

Lansing Building Products

Warehouse Associate

Augusta, GA · On-site

$15 - $17.75/hr

Warehouse Associate (youtube.com) Responsibilities: * Live our mission statement centered on our ... Management System (TWL) * Verify accuracy of orders picked and shipments received * Lift and move ...

Ahold Delhaize

PT Sales Associate Cashier (507633)

Augusta, GA · On-site

$14 - $16.75/hr

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to ... Scan customers' order and handles the payment transaction, per standard practice * Avoid personal ...

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All JobsOrder Management Associate JobsOrder Management Associate Jobs in Grovetown, GA

Order Management Associate information

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics. The role typically involves standard office hours and may require attention to detail and problem-solving skills.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.
What cities near Grovetown, GA are hiring for Order Management Associate jobs? Cities near Grovetown, GA with the most Order Management Associate job openings:
Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in Grovetown, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Service Account Manager

Alkegen

North Augusta, SC • On-site

Full-time

Re-posted 10 days ago

Alkegen rating

6.5

Company rating: 6.5 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Job Requirements
Why work for us?
Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world to breathe easier, live greener, and go further than ever before.
With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry's most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Alkegen offers a range of dynamic career opportunities with a global reach. From production operators to engineers, technicians to specialists, sales to leadership, we are always looking for top talent ready to bring their best. Come grow with us!
The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The Account Manager, Service is responsible for managing customer and distributor orders and resolving problem areas to provide a positive buyer experience. The job requires tact, attention to detail, the ability to make quick decisions, and the talent to juggle multiple responsibilities.
Responsibilities:
  • Coordinate domestic and international shipments with internal sales/customer service teams, carriers, and freight forwarders
  • Prepare and ensure accuracy of all shipping and export documentation, ensuring compliance with applicable regulations and customer requirements
  • Manage shipment scheduling, tracking, and coordination to meet delivery timelines
  • Support compliance with international shipping practices, including documentation requirements
  • Communicate proactively with internal stakeholders and external partners regarding shipment status and changes
  • Maintain accurate and timely shipping and receiving records
  • Enter and manage customer orders within the company's ERP system
  • Review orders, work instructions, and special requirements for accuracy and completeness
  • Provide order confirmations, updates, and status communication directly to customers
  • Serve as a direct point of contact for customers regarding orders and shipment-related inquiries
  • Support coordination of issue resolution (e.g., delays, discrepancies) by working with internal teams and communicating updates to customers
  • Assist customer service team with general order management and administrative support
  • Maintain strong verbal and written communication with customers, vendors, carriers, and internal teams
  • Support and adhere to company policies, procedures, and Quality Management System (QMS) requirements
  • Identify opportunities to improve processes related to shipping, order management, and customer communication
  • Perform additional projects or duties as assigned by the North America Sales Manager
  • Maintains an ongoing relationship with assigned customers and commercial partner.
  • Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
  • Work closely with Production Control, Purchasing, and Shipping to ensure our customers' needs are being met

Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.
Qualifications and Experience:
  • High School Diploma required. Associate's or Bachelor's degree in relevant field preferred.
  • A minimum of 2-5 years of customer service experience in an office setting is required.
  • Manufacturing company experience preferred.
  • Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules
  • Must have excellent communication skills and strong detail orientation.
  • Capable of handling multiple priorities and adapting to change with ease.
  • Willing to take on additional tasks and work effectively on a team.
  • Proficiency in Microsoft Word and Excel required, knowledge of NOS preferred.
  • Ability to rotate with other Service Representatives to provide holiday coverage.

** This position is based onsite at our plant in North Augusta Monday through Friday.
If you are interested in being part of a world class customer Service function at Alkegen, we would love to hear from you!
At Alkegen, we strive every day to help people - ALL PEOPLE - breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.
Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran's status, or any other protected class.

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