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Order Management Associate Jobs in New Jersey (NOW HIRING)

Wrist Ship Supply

Be Seen First

Inventory Management and Purchasing Associate

Camden, NJ · On-site

$55K - $60K/yr

The Supply Chain Associate - Inventory Management & Purchasing will support daily supply chain ... order fulfillment. This role is ideal for a recent college graduate looking to develop hands-on ...

JCPenney

Cash Counting Associate

Woodbridge, NJ · On-site

Do the words \"order\" and \"process\" get you excited? Do you like making things happen behind the scenes and seeing your work flourish on stage? Well.being a Cash Counting Associate at JCPenney ...

Saint-Gobain

Order Fulfillment Associate

Wayne, NJ · On-site

$23/hr

The Order Fulfillment Associate is responsible to maintain inventory of all assigned product.- Pick ... manager as required. * Participate in self-development and training of others. * Perform other ...

Compass Group

ORDER BUILDER

Edison, NJ · On-site

$19.12/hr

Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space ... Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer ...

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Order Management Associate information

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics. The role typically involves standard office hours and may require attention to detail and problem-solving skills.

What are the most commonly searched types of Order Management jobs in New Jersey?

The most popular types of Order Management jobs in New Jersey are:

What are popular job titles related to Order Management Associate jobs in New Jersey?

For Order Management Associate jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching Order Management Associate jobs in New Jersey look for?

The top searched job categories for Order Management Associate jobs in New Jersey are:

What cities in New Jersey are hiring for Order Management Associate jobs?

Cities in New Jersey with the most Order Management Associate job openings:

Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in New Jersey as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

RLT Account Customer Support Associate

TriOptus LLC

East Hanover, NJ • On-site

Other

Posted 8 days ago

Job description

Associate Account Support

The Associate Account Support role is responsible to complete customer support activities including but not limited to product administration scheduling, associated order management and delivery for Radioligand therapies (RLT) primarily via phone and email.

Major Accountabilities:

  • Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery - Answer questions from Novartis NPS field associates to provide support to customers. Partner with cross-functional stakeholders to provide accurate and timely customer feedback
  • Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.
  • Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery. Ability to complete all calls once they have begun to ensure no interruption of service.
  • Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e-mail) in a prompt and courteous manner - Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up
  • Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines
  • Ability to work the scheduled work hours, which generally will be an 8.5-hour shift with two paid rest breaks and an unpaid lunch break. This position will require holiday support for CS team
  • Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.

Ideal Background (State the preferred education and experience level)

Education: Bachelor's degree required

Languages: Fluent English, other languages desirable

Experience:

  • 1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
  • Ability to manage multiple projects and consistently meet deadlines
  • Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
  • Detail oriented problem solver who can make clearheaded decisions while under pressure
  • Strong written and verbal skills
  • Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
  • Ability to work a flexible staggered schedule (early mornings/ later evenings)
  • Oncology experience preferred
  • Salesforce experience required

Leadership Competencies:

  • Problem solving
  • Detail oriented
  • Customer/patient-centric mindset

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