ZipRecruiter

Log In

1

Oracle Service Cloud Chat Jobs (NOW HIRING)

iFlow Inc

Oracle Service Cloud

San Jose, CA · On-site

Oracle Service Cloud (Fusion). Location: San Jose ,CA or Should be available in PST / MST location Duration: 6 Months Experience : 1-20 Years Description : Key skills : Required Skills 5+ years of ...

InterSources Inc

Oracle Service Cloud

Irvine, CA · On-site

$60 - $74.50/hr

They are seeking a Senior Oracle Service Cloud professional to design and maintain CRM applications, ensuring high performance and responsiveness while managing service level agreements.

SonSoft Inc.

Oracle Service Cloud (GC--USC)

Manhattan, NY · On-site

$70 - $88/hr

They are seeking a technofunctional consultant with extensive experience in Oracle Service Cloud to provide functional and technical leadership, interact with customers, and guide team members in ...

Vkore Solutions

Oracle CRM Lead

San Jose, CA · On-site

Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX. * Serve as the primary liaison between business users, technical teams ...

Sonsoft Inc

Oracle Service Cloud (GC--USC)

New York, NY

$69.50 - $87.50/hr

... and Oracle Field Service Cloud would be an advantage Excellent Client handling skills Should have handled at least 3-4 projects involving complex UI customization, Complex integrations and High ...

Infosys

Oracle Service Cloud Consultant

Hartford, CT · On-site

Required Skill and Experience • Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies. • Experience with Oracle Customer Relationship ...

Infosys

Oracle Fusion Service Cloud Consultant

Dallas, TX · On-site

$57.75 - $79/hr

Required Skill and Experience • Experience in Oracle Fusion Service Cloud • Experience in Oracle Service Cloud • Experience in Oracle Cloud - Analytics Cloud (OAC) - reporting. • Experience ...

Hudson Manpower

CRM Lead

San Jose, CA · On-site

Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX. Serve as the primary liaison between business users, technical teams ...

next page

Showing results 1-20

All JobsTechnology JobsSoftware JobsERP Engineer JobsOracle Service Cloud Chat Jobs

Oracle Service Cloud Chat information

See salary details

$20

$61

$81

How much do oracle service cloud chat jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for oracle service cloud chat in the United States is $61.15, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.15 per hour, depending on experience, location, and employer.

What is Oracle Service Cloud Chat?

Oracle Service Cloud Chat is a cloud-based customer service platform that enables businesses to communicate with their customers in real time through live chat. It integrates seamlessly with other Oracle Service Cloud tools, allowing agents to handle multiple chats, access customer information, and provide efficient support. The system is designed to improve customer satisfaction, streamline workflows, and increase support team productivity by providing tools for monitoring, reporting, and automated responses.

What are the key skills and qualifications needed to thrive as an Oracle Service Cloud Chat specialist?

To thrive as an Oracle Service Cloud Chat Specialist, you need a solid understanding of customer service principles, strong typing skills, and experience with help desk or CRM platforms. Familiarity with Oracle Service Cloud (formerly RightNow), chat support tools, and ticketing systems is typically required, with certifications in Oracle applications being advantageous. Excellent communication, problem-solving abilities, and patience are essential soft skills for delivering efficient and empathetic support. These skills ensure prompt, accurate assistance to customers, leading to higher satisfaction and improved service quality.

What are the primary challenges Oracle Service Cloud Chat agents face when handling multiple customer conversations simultaneously?

Oracle Service Cloud Chat agents often manage several live customer chats at once, which requires strong multitasking skills and attention to detail. The main challenges include quickly switching between conversations without losing context, maintaining a high standard of personalized service, and resolving queries efficiently under time pressure. Successful agents use platform tools like canned responses and knowledge base integration to stay organized and respond accurately. Collaboration with team members and supervisors is also crucial for handling complex issues or escalating cases when necessary.

What are popular job titles related to Oracle Service Cloud Chat jobs?

For Oracle Service Cloud Chat jobs, the most frequently searched job titles are:

Infographic showing various Oracle Service Cloud Chat job openings in the United States as of July 2026, with employment types broken down into 54% Full Time, 5% Part Time, and 41% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $127,184 per year, or $61.1 per hour.

Oracle Service Cloud

San Jose, CA • On-site

iFlow Inc
See more jobs at iFlow Incexternal

Contractor

Re-posted 10 days ago

Job description


IFlow is hiring for role Oracle Service Cloud
Job Title: Oracle Service Cloud (Fusion).
Location: San Jose ,CA or Should be available in PST / MST location
Duration: 6 Months
Experience: 1-20 Years
Description:
Key skills:
Required Skills
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Preferred Skills:
Oracle certifications (e.g., Oracle B2C Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).