Oracle Customer Service Jobs in California (NOW HIRING)

Oracle Customer Success Services (CSS) is seeking a Senior Principal Forward Deployed Engineer to lead the delivery of strategic AI and data transformation programs for Oracle's largest enterprise customers. This is a senior customer-facing engineering leadership role responsible for architecting, modernizing, and operationalizing enterprise-scale data platforms on the Oracle AI Data Platform.
You will work directly with CIOs, CDOs, CTOs, chief architects, and engineering leaders to accelerate AI adoption, modernize legacy data estates, and deliver production-ready analytics and Generative AI solutions. You will combine deep hands-on engineering expertise with executive-level consulting, leading complex migrations from Databricks, Snowflake, Azure, AWS, and hybrid environments while defining reusable delivery patterns that shape Oracle CSS best practices.

NOTE: We are unable to provide visa sponsorship for this role at this time. No candidates requiring visa sponsorship will be considered. 

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $104,600 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5

Key Responsibilities

• Lead architecture and delivery of enterprise AI Data Platform transformations.
• Design and implement scalable data consolidation, integration, transformation, governance, and AI-ready architectures.
• Lead migrations from Databricks, Snowflake, Azure, AWS and on-premises platforms to Oracle AI Data Platform, including workload assessment, code refactoring, SPARK optimization, and modernization
• Serve as the executive technical advisor throughout customer engagements.
  Architect Lakehouse, Medallion Architecture, streaming, and real-time analytics solutions using OCI services.
• Provide expert-level Apache Spark configuration, performance tuning, cluster sizing, partitioning, memory optimization, adaptive query execution, and troubleshooting.
• Build reusable migration accelerators, reference architectures, automation frameworks, and delivery methodologies.
• Drive AI/ML and Generative AI data preparation pipelines, feature engineering, vector-ready datasets, and governed data products.
• Partner with Oracle Product Management and Engineering to influence product roadmap through field experience.
• Mentor senior engineers globally and establish engineering excellence across CSS.

Minimum Qualifications

• 10-12+ years designing and delivering enterprise data platforms.
• Proven experience as a Forward Deployed Engineer, Principal Solution Architect, Consulting Engineer, or Professional Services technical leader.
• Expert knowledge of Oracle AI Data Platform or equivalent modern cloud data platforms.
  Extensive experience with Databricks, Snowflake, Apache Spark, Delta Lake, Azure, AWS, Kafka, Python, SQL, Scala or Java.
• Deep expertise in SPARK architecture, configuration, optimization, tuning, distributed systems, and large-scale performance engineering.
• Demonstrated success migrating enterprise analytics platforms and refactoring Spark/ETL workloads from Databricks, Snowflake, Azure, and AWS.
• Strong understanding of DataOps, CI/CD, Infrastructure as Code, security, governance, metadata, lineage, and observability
• Outstanding executive communication and stakeholder management skills.

Preferred Qualifications

• OCI Architect, Data Engineer, Data Scientist, or AI certifications.
• Experience with LLMs, Retrieval-Augmented Generation (RAG), vector databases, AI agents, and MLOps.
• Experience leading multi-petabyte modernization programs and globally distributed delivery teams.
• Industry expertise in Financial Services, Healthcare, Public Sector, Telecommunications, Manufacturing, or Retail.

Leadership Expectations 

• Own technical strategy for strategic customer programs.
• Influence Oracle product direction through customer advocacy.
• Establish reusable engineering standards and delivery frameworks.
• Recognized thought leader in cloud data engineering and AI platforms.
• Coach senior architects and engineers across Oracle CSS.
• Represent Oracle at executive briefings, architecture reviews, conferences, and customer innovation workshops.

Why Join Oracle CSS

You will help define how Oracle's largest customers adopt AI at enterprise scale. This role combines executive consulting, deep hands-on engineering, product influence, and technical leadership, offering the opportunity to shape Oracle AI Data Platform adoption across the world's most demanding organizations.

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