To thrive as an Optum Employee Assistance Program (EAP) Counselor, you need a background in mental health counseling, social work, or psychology, often supported by an LCSW, LPC, or equivalent license. Familiarity with case management software, telehealth platforms, and confidential reporting systems is typically required. Outstanding listening skills, emotional intelligence, and the ability to manage sensitive situations with discretion set top candidates apart. These skills ensure effective support and guidance for employees, proper documentation, and adherence to privacy requirements in a high-stakes, supportive work environment.