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Optometry Receptionist Jobs in Indiana (NOW HIRING)

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Optometry Receptionist information

See Indiana salary details

$9

$16

$23

How much do optometry receptionist jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for optometry receptionist in Indiana is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Optometry Receptionist, and why are they important?

To thrive as an Optometry Receptionist, you need strong organizational skills, attention to detail, and basic knowledge of medical office procedures, often supported by a high school diploma or equivalent. Familiarity with appointment scheduling software, electronic health record (EHR) systems, and basic billing or insurance processes is typically required. Excellent customer service, communication, and multitasking abilities help you create a welcoming environment and efficiently manage patient flow. These skills ensure smooth office operations, positive patient experiences, and effective support for the clinical team.

What are the main responsibilities of an optometry receptionist?

An optometry receptionist is responsible for greeting patients, scheduling appointments, managing patient records, answering phone calls, and handling billing and insurance paperwork. They serve as the first point of contact in an optometry office, helping to ensure a smooth and efficient patient experience. Strong organizational and communication skills are essential for this role, as is the ability to maintain confidentiality and handle sensitive information.

What are some common challenges faced by an Optometry Receptionist and how can they be effectively managed?

Optometry Receptionists often handle a high volume of patient interactions, manage appointment scheduling complexities, and assist with both administrative tasks and insurance processing. Balancing these responsibilities while maintaining a welcoming and efficient front desk environment can be challenging, especially during peak hours. Effective time management, clear communication skills, and familiarity with practice management software are key to staying organized and providing excellent patient service. Proactively learning about insurance policies and office workflows can also help minimize common obstacles in the role.

What is the difference between Optometry Receptionist vs Optometry Technician?

AspectOptometry ReceptionistOptometry Technician
CredentialsHigh school diploma or equivalent; some certificationsCertification or training in optometry assisting
Work EnvironmentFront desk, patient check-in, schedulingClinical setting, assisting with eye exams
Employer & IndustryOptometry clinics, eye care centersOptometry clinics, eye care centers
Common Search & ComparisonPatient interaction, administrative tasksAssisting with exams, technical procedures

The main difference is that an Optometry Receptionist handles administrative duties like scheduling and patient check-in, while an Optometry Technician performs clinical tasks such as assisting with eye exams. Both roles are essential in eye care settings and often work together to ensure smooth patient experiences.

What are the most commonly searched types of Optometry Receptionist jobs in Indiana? The most popular types of Optometry Receptionist jobs in Indiana are:
What are popular job titles related to Optometry Receptionist jobs in Indiana? For Optometry Receptionist jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Optometry Receptionist jobs in Indiana look for? The top searched job categories for Optometry Receptionist jobs in Indiana are:
Optometry Receptionist jobs near you

Receptionist - Greenwood, IN

Eyetastic Services®

Greenwood, IN

$16 - $20/hr

Other

Posted yesterday

Job description

Medical Receptionist Opportunity

A boutique optometric practice is seeking a reliable and enthusiastic Medical Receptionist to join its dynamic Patient Experience team. Serving as the first point of contact for patients and families in an eye care setting, this position is essential in providing a welcoming, professional, and dependable experience with every interaction.

About the Role:

The Medical Receptionist is responsible for managing all incoming calls and front desk interactions, providing accurate information, scheduling appointments, coordinating referrals, and addressing patient concerns with empathy and professionalism. This individual embodies reliability and strong work ethics, representing the practice and supporting its mission to deliver outstanding care and service.

Key Responsibilities:
  • Greet patients and answer incoming calls promptly and empathetically, using active listening to understand needs and direct or escalate inquiries as appropriate, within an optometric practice environment.
  • Provide accurate information about services, appointment processes, and what patients can expect.
  • Schedule patient appointments (exams, follow-ups, specialty visits, urgent cases) using electronic health records (EHR) and scheduling tools, ensuring accuracy and reliability in all scheduling tasks.
  • Coordinate schedules across multiple providers and locations to optimize daily clinic flow, demonstrating strong organizational skills and attention to detail.
  • Manage changes, cancellations, and reschedules efficiently to maintain access and minimize downtime.
  • Support referral calls by collecting and communicating key information with referring offices.
  • Place reminder calls/messages, check in patients, and document all interactions and call outcomes accurately in practice systems.
  • Identify and report recurring issues or bottlenecks to leadership.
  • Resolve scheduling conflicts and patient concerns with a proactive, solutions-focused mindset, always upholding a high standard of work ethics.
  • Uphold patient privacy and confidentiality in accordance with HIPAA and company policies.
  • Maintain familiarity with optometric terminology, procedures, and services to assist patients accurately.
Core Skills:
  • Patient-first customer service mindset
  • Clear, professional phone and written communication
  • Active listening and call control
  • Problem-solving and conflict resolution
  • Scheduling strategy and prioritization
  • Team collaboration, reliability, and accountability
Work Schedule:
  • Full-time (typically 40 hours/week) in a call center environment, supporting multiple practice locations and provider schedules.
Benefits:
  • Competitive salary: $16–$20 per hour, plus benefits
  • Comprehensive optometry and customer service training
  • Supportive, collaborative team environment
  • Growth and advancement opportunities
  • Engaging workplace committed to work-life balance
Requirements:
  • High school diploma or GED
  • Strong and friendly verbal communication skills
  • Exceptional organizational skills, reliability, and attention to detail
  • Ability to multitask in a fast-paced environment
  • Comfort with computers and learning new systems (EHR, scheduling platforms, email)
  • Empathy and discretion in handling sensitive patient situations
Preferred:
  • 1-2+ years in a healthcare office, scheduling, patient access, or call center environment
  • Experience with EHR and appointment scheduling
  • Familiarity with discussing fees, payment options, or insurance basics
  • Customer service experience in healthcare, retail, hospitality, or similar fields

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