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Optimum Customer Service Representative Jobs in Decatur, AL

Cahaba Management & Consulting

CSR

Decatur, AL · On-site

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

dbi

Customer Service Representative

Huntsville, AL

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Circle K

Customer Service Representative

Huntsville, AL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Madison, AL

$14.25 - $19.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Cullman, AL · On-site

$14 - $19.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Huntsville, AL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Huntsville, AL

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Madison, AL

$14.25 - $19.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Decatur, AL

Optimum Customer Service Representative information

See Decatur, AL salary details

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$25

How much do optimum customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for optimum customer service representative in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

Does optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in call centers or office environments, but some companies may offer remote customer service roles. Availability of remote jobs depends on the company's current hiring policies and the specific role requirements, such as familiarity with customer service software and communication tools. It is recommended to check the company's careers page for current remote opportunities.

How much do optimum sales reps make?

Optimum Customer Service Representatives typically earn an hourly wage plus commissions or bonuses based on sales performance. The average total compensation can range from $30,000 to $50,000 annually, depending on experience, location, and sales targets. Strong communication skills and product knowledge are important for success in this role.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience, a professional resume, and often a high school diploma or equivalent are required; some employers may also prefer familiarity with customer service software or certifications in communication skills.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

Does optimum do door-to-door sales?

Optimum Customer Service Representatives typically do not engage in door-to-door sales. Their role focuses on assisting customers with service inquiries, technical support, and account management, usually within a retail or call center environment. Door-to-door sales are generally not part of their job responsibilities.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Decatur, AL? For Optimum Customer Service Representative jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Decatur, AL look for? The top searched job categories for Optimum Customer Service Representative jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Optimum Customer Service Representative jobs? Cities near Decatur, AL with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you

CSR

Cahaba Management & Consulting

Decatur, AL • On-site

$14 - $16/hr

Full-time

Re-posted 29 days ago

Job description

Local finance company looking to fill a full-time position as a Customer Service Representative (CSR).  In simple terms, your job is to make sure the customers are happy and that they continue doing business with your employer.

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include:

  • Taking loan applications
  • Processing the payments of customers.
  • Collections in person, over the phone and via written communication.
  • Ensuring customer queries are answered to their satisfaction both by phone and in person.
  • Using computerized systems to access the details of customers.
  • Promoting certain financial products and services.
  • Handling customer complaints or handing them over to a supervisor.

Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.

Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.

Customer Service Representative Duties and Responsibilities

  • Manage and prioritize multiple concerns simultaneously.
  • Provide appropriate and correct information to incoming customer order status and product knowledge requests.
  • A positive attitude, even when faced with misplaced criticism or frustration.
  • The ability to learn quickly and move on from both success and failure.
  • Provide timely feedback to company management regarding challenges or customer concerns.
  • Partnership with the sales team to meet and exceed customer’s service expectations.
  • Listen, document, and help resolve conflicts with customers.

Customer Service Representative Preferred Qualifications

  • High School diploma.
  • Previous customer service experience.
  • Computer experience and aptitude.
  • Patience in dealing with confused or irate customers.
  • Problem-solving skills, and the ability to think under pressure.
  • Commitment to continual education about the company, products and services.

Similar Job Titles

  • Customer Service Representatives
  • Collector
  • CSR

Salary Range: $14.00-$16.00 per hour with additional bonus opportunities every month ranging from *$485 - $1110 

*Depending on what bonus is made and current hourly wage.