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Online Customer Service Tech Jobs in Decatur, AL

DR Horton

Customer Service Supervisor

Huntsville, AL · On-site

Generate reports to manage the current number of outstanding and completed warranty service requests per community per Customer Service Tech * Track warranty expenditures per home, per superintendent ...

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

... online transaction capabilities and a broader spectrum of loan products ... To meet these customer needs, improvements in technology, product/process development and ...

QCHI

Customer Service Representative

Athens, AL

$13.50 - $18.50/hr

... online transaction capabilities and a broader spectrum of loan products ... To meet these customer needs, improvements in technology, product/process development and ...

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.50/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Athens, AL · On-site

$15.50 - $21/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Athens, AL

$15.50 - $21/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Liveops

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Complete an online application. * Pass a background check (non-refundable processing fee applies ... Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ...

Liveops

Remote Customer Service Agent

Madison, AL · Remote

$14 - $18.50/hr

Complete an online application. * Pass a background check (non-refundable processing fee applies ... Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ...

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Complete an online application. * Pass a background check (non-refundable processing fee applies ... Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ...

Liveops

Remote Customer Service Agent

Huntsville, AL · Remote

$15.25 - $20.50/hr

Complete an online application. * Pass a background check (non-refundable processing fee applies ... Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ...

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Showing results 1-20

All JobsOnline Customer Service Tech JobsOnline Customer Service Tech Jobs in Decatur, AL

Online Customer Service Tech information

See Decatur, AL salary details

$10

$18

$29

How much do online customer service tech jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for online customer service tech in Decatur, AL is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.96 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Tech vs Customer Support Specialist?

AspectOnline Customer Service TechCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentRemote, online platforms, chat, emailRemote or on-site, call centers, email, chat
Industry UsageTech companies, e-commerce, service providersRetail, telecom, software companies
Common Search IntentTechnical support, troubleshooting, online assistanceCustomer inquiries, issue resolution, product info

The Online Customer Service Tech primarily focuses on technical support and troubleshooting via online channels, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and issue resolution, often in retail or service industries. Both roles are customer-facing but differ in technical complexity and work environment.

What are popular job titles related to Online Customer Service Tech jobs in Decatur, AL? For Online Customer Service Tech jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Tech jobs in Decatur, AL look for? The top searched job categories for Online Customer Service Tech jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Online Customer Service Tech jobs? Cities near Decatur, AL with the most Online Customer Service Tech job openings:
Online Customer Service Tech jobs near you

Customer Service Supervisor

DR Horton

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

D.R. Horton rating

7.5

Company rating: 7.5 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

31st of 78 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a Customer Service Supervisor for their Warranty Department. The right candidate will assist the Customer Service Manager with the supervision of the Customer Service Department and its staff.
Essential Duties and Responsibilities
  • Assist in supervising the Customer Service Staff
  • Meet with homeowners and/or subcontractors to resolve warranty disputes
  • May assist in designing and implementing improved processes, operational policies, procedures, and Homeowner Manual
  • May recommend changes to products or services to fulfill customer needs
  • Involvement with training, communication and development of all service personnel
  • Receive and confirm receipt of homeowners' requests
  • Make initial contact with homeowners and schedule inspection appointments
  • Evaluate homeowner's repair issues to determine if they are warrantable items. Communicate effectively if they are not warrantable items
  • Schedule and manage required repairs
  • Develop and maintain good rapport with contractors and ensure quality work
  • Deal with the customer and subcontractors on a daily basis to assure that the customer's concerns are addressed in a timely and professional manner
  • Perform minor repairs at times
  • Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Techs for working each claim
  • Monitor, maintain and enforce all budgets
  • Review and approve all warranty department invoices
  • Constantly work towards lowering average completion time for requests and service satisfaction for homeowners
  • Generate reports to manage the current number of outstanding and completed warranty service requests per community per Customer Service Tech
  • Track warranty expenditures per home, per superintendent per quarter
  • Monitor all Customer Satisfaction Surveys and constantly strive to improve those results
  • Maintain subcontractor contact lists for all communities especially for use by homeowners

Supervisory Responsibilities
May directly supervise one or more employee in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
Education and/or Experience
  • Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Must have a vehicle, a valid driver's license, and be willing to travel.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo

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