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Online Customer Service Tech Jobs in Decatur, AL

D.R. Horton, Inc

Customer Service Tech

Huntsville, AL

$17 - $23/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Huntsville, AL · On-site

$17 - $23/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Huntsville, AL · On-site

$17 - $23/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

WillScot

Lead Service Tech

Decatur, AL · On-site

$36K - $46K/yr

As North America's leading provider of complete temporary space solutions, we have helped customers ... The Lead Service Tech is responsible for safety, the quality work associated with the Get Ready ...

WillScot

Lead Service Tech

Decatur, AL · On-site

$41K - $53K/yr

As North America's leading provider of complete temporary space solutions, we have helped customers ... The Lead Service Tech is responsible for safety, the quality work associated with the Get Ready ...

WillScot

Lead Service Tech

Decatur, AL

$36K - $46K/yr

As North America's leading provider of complete temporary space solutions, we have helped customers ... The Lead Service Tech is responsible for safety, the quality work associated with the Get Ready ...

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

... online transaction capabilities and a broader spectrum of loan products ... To meet these customer needs, improvements in technology, product/process development and ...

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

... online transaction capabilities and a broader spectrum of loan products ... To meet these customer needs, improvements in technology, product/process development and ...

Security Finance

Customer Service Representative

Athens, AL · On-site

$15.50 - $21/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Athens, AL

$15.50 - $21/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

Security Finance

Customer Service Representative

Athens, AL

$13.50 - $18.25/hr

TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training ... At Security Finance, it is about being good members of our community, helping neighbors in times of ...

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All JobsOnline Customer Service Tech JobsOnline Customer Service Tech Jobs in Decatur, AL

Online Customer Service Tech information

See Decatur, AL salary details

$10

$18

$29

How much do online customer service tech jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for online customer service tech in Decatur, AL is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.96 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Tech vs Customer Support Specialist?

AspectOnline Customer Service TechCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentRemote, online platforms, chat, emailRemote or on-site, call centers, email, chat
Industry UsageTech companies, e-commerce, service providersRetail, telecom, software companies
Common Search IntentTechnical support, troubleshooting, online assistanceCustomer inquiries, issue resolution, product info

The Online Customer Service Tech primarily focuses on technical support and troubleshooting via online channels, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and issue resolution, often in retail or service industries. Both roles are customer-facing but differ in technical complexity and work environment.

What are popular job titles related to Online Customer Service Tech jobs in Decatur, AL? For Online Customer Service Tech jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Tech jobs in Decatur, AL look for? The top searched job categories for Online Customer Service Tech jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Online Customer Service Tech jobs? Cities near Decatur, AL with the most Online Customer Service Tech job openings:
Online Customer Service Tech jobs near you

Customer Service Tech

D.R. Horton, Inc

Huntsville, AL

$17 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

35th of 79 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at www.drhorton.com for more information.


D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Evaluates homeowner repair issues to determine if they are warrantable items
  • Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
  • Schedules and manages subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certifies warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Processes charge-back documentation and invoices
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Ability to travel overnight

Education and/or Experience

  • High school diploma or general education degree (GED)
  • Three or more years related experience, including carpentry work, drywall, texture repair and painting
  • Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
  • Excel in effective and positive communications
  • Work effectively in high pressure situations
  • Ability to work independently and be productive without supervision
  • Ability to provide a systematic approach in carrying out assignments
  • Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
  • Proficiency with MS Office and email
  • Ability to lift and/or move up to 50 pounds

 

Preferred Qualifications

  • Prior customer service experience a plus
  • Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder.  #WeBuildPeopleToo

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