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Online Customer Service Tech Jobs in Decatur, AL

Pep Boys

General Sales & Service Tech

Huntsville, AL · On-site

$12 - $18/hr

... service desk, on the sales floor, and at the register. Duties & Responsibilities ... First point of contact for customers on the phone and in the store. Responsible for engaging ...

Pep Boys

General Sales & Service Tech

Athens, AL · On-site

$12 - $18/hr

... service desk, on the sales floor, and at the register. Duties & Responsibilities ... First point of contact for customers on the phone and in the store. Responsible for engaging ...

Pep Boys

General Sales & Service Tech

Huntsville, AL · On-site

$12 - $18/hr

... service desk, on the sales floor, and at the register. Duties & Responsibilities ... First point of contact for customers on the phone and in the store. Responsible for engaging ...

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Online Customer Service Tech information

See Decatur, AL salary details

$10

$18

$29

How much do online customer service tech jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for online customer service tech in Decatur, AL is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.96 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Tech vs Customer Support Specialist?

AspectOnline Customer Service TechCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentRemote, online platforms, chat, emailRemote or on-site, call centers, email, chat
Industry UsageTech companies, e-commerce, service providersRetail, telecom, software companies
Common Search IntentTechnical support, troubleshooting, online assistanceCustomer inquiries, issue resolution, product info

The Online Customer Service Tech primarily focuses on technical support and troubleshooting via online channels, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and issue resolution, often in retail or service industries. Both roles are customer-facing but differ in technical complexity and work environment.

What are popular job titles related to Online Customer Service Tech jobs in Decatur, AL? For Online Customer Service Tech jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Tech jobs in Decatur, AL look for? The top searched job categories for Online Customer Service Tech jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Online Customer Service Tech jobs? Cities near Decatur, AL with the most Online Customer Service Tech job openings:
Online Customer Service Tech jobs near you
General Sales & Service Tech

General Sales & Service Tech

Pep Boys

Huntsville, AL • On-site

$12 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Pep Boys rating

5.6

Company rating: 5.6 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

278th of 343 rated vehicle maintenance

Job description

Position Summary
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
  • First point of contact for customers on the phone and in the store. Responsible for engaging
    customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies.
    Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid
    services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • Key holder and responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety, and environmental rules.
  • Other duties as assigned.

Knowledge, Skills, and Abilities
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without
    assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping,
    kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications
    equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Benefits
  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members

Pay Range
  • $12.00 to $18.00 per hour based on experience
  • Sales commission
  • Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What Pep Boys employees say

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Benefits

Hours and flexibility

Workplace

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About Pep Boys

Sourced by ZipRecruiter

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Industry

Automotive repair and maintenance

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

Year founded

1921

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