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11Pm 7Am Customer Service Representative Jobs in Decatur, AL

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

Local finance company looking to fill a full-time position as a Customer Service Representative (CSR). In simple terms, your job is to make sure the customers are happy and that they continue doing

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

Local finance company looking to fill a full-time position as a Customer Service Representative (CSR). In simple terms, your job is to make sure the customers are happy and that they continue doing

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

Lend Nation is looking for an energetic, positive Part Time Customer Service Representative to join our team! The Customer Service Representative opportunity is a part time entry-level position that

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Lend Nation is looking for an energetic, positive Full-Time Customer Service Representative to join our team! This position will work at Branch 4129 located at 2615 Memorial Pkwy NW, Suite A&B,

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

Lend Nation is looking for an energetic, positive Full-Time Customer Service Representative to join our team! This position will work at Store 4106 located at 211 Hwy 31 S Athens, AL 35611. The

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

Lend Nation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Branch 4130 located at 2714 Clinton Ave West, Huntsville, AL

dbi

Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a

Circle K

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

Store 2707201: 11990 County Line Road, Madison, Alabama 35756 Shift AvailabilityOvernights (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We want you

Circle K

Customer Service Representative

Madison, AL

$14.25 - $19.50/hr

Store 2707201: 11990 County Line Road, Madison, Alabama 35756 Shift AvailabilityEvenings and Overnights Time Type Part time Customer Service Representative We want you to join our team as a Customer

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All Jobs11Pm 7Am Customer Service Representative Jobs11Pm 7Am Customer Service Representative Jobs in Decatur, AL

11Pm 7Am Customer Service Representative information

See Decatur, AL salary details

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How much do 11pm 7am customer service representative jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for 11pm 7am customer service representative in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are some unique challenges faced by 11PM-7AM Customer Service Representatives, and how can they be managed?

Working the 11PM-7AM shift as a Customer Service Representative often means handling customer inquiries during off-peak hours, which can involve dealing with urgent or sensitive issues when fewer support staff are available. Challenges include managing fatigue, staying alert during overnight hours, and working independently with limited immediate supervision. To succeed in this role, it's important to maintain a consistent sleep schedule, use strategies to stay focused, and communicate effectively with day-shift colleagues to ensure smooth handovers. Many companies offer additional resources and training to help overnight staff manage these unique aspects of the role.

What are the key skills and qualifications needed to thrive as an 11pm-7am Customer Service Representative, and why are they important?

To thrive as an 11pm-7am Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel, especially during overnight shifts. These skills are essential for providing effective support and maintaining customer satisfaction during non-traditional hours when resources may be limited.

What are 11pm-7am Customer Service Representatives?

11pm-7am Customer Service Representatives are professionals who handle customer inquiries, support requests, and problem resolution during the overnight shift. They are essential for businesses that provide 24/7 support, ensuring customers receive assistance outside of typical business hours. These representatives manage calls, emails, or chat messages, and often deal with urgent issues that arise overnight. Their role helps maintain customer satisfaction and business continuity around the clock.

What is the difference between 11Pm 7Am Customer Service Representative vs 11Pm 7Am Call Center Agent?

Aspect11Pm 7Am Customer Service Representative11Pm 7Am Call Center Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, communication skills
Work EnvironmentCall center, customer supportCall center, telecommunication
Industry UsageCustomer service, retail, techTelecommunications, tech support
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, responsibilities

Both roles operate in call centers during night shifts, focusing on customer interactions. The Customer Service Representative typically handles customer inquiries and support, while the Call Center Agent may focus more on technical support or sales. They share similar credentials and work environments, making them common comparison points for job seekers in night shift customer support roles.

What are popular job titles related to 11Pm 7Am Customer Service Representative jobs in Decatur, AL? For 11Pm 7Am Customer Service Representative jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching 11Pm 7Am Customer Service Representative jobs in Decatur, AL look for? The top searched job categories for 11Pm 7Am Customer Service Representative jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for 11Pm 7Am Customer Service Representative jobs? Cities near Decatur, AL with the most 11Pm 7Am Customer Service Representative job openings:
11Pm 7Am Customer Service Representative jobs near you

Guest Services Representative / Night Audit 3rd Shift - Hotel/Hospitality

Waterwalk Management LLC

Huntsville, AL • On-site

$12.50 - $15.25/hr

Full-time

Re-posted 28 days ago

Job description

Description:

Company Overview: WaterWalk Hospitality is a dynamic and rapidly growing hotel management company with a portfolio of hotels across various states, each offering unique guest experiences. WaterWalk Extended Stay by Wyndham brings an innovative approach to the extended stay hotel segment, offering both traditional extended stay suites (STAY) as well as unfurnished suite options for longer stay lengths (LIVE). We are seeking a friendly and service-oriented Guest Service Representative to join our team. This role is pivotal in delivering high-level guest service, creating a welcoming environment, and ensuring that every guest and resident feels valued from the moment they arrive. Weekend availability is required based on business needs.


Job Summary: The Guest Service Representative is responsible for promoting an atmosphere that ensures proactive, friendly, and efficient service for all guests and residents. This role manages daily front desk operations including check-in, check-out, guest inquiries, and AppFolio coordination for LIVE units. The position requires strong customer service, attention to detail, and a positive attitude that reflects WaterWalk’s “YES!” culture.


Key Responsibilities:

Guest Service Excellence

  • Provide a warm welcome to all guests and residents, ensuring a positive first and last impression.
  • Deliver prompt and courteous service while addressing guest inquiries and requests.
  • Anticipate guest needs and deliver personalized, solutions-focused service.
  • Follow brand standards for Wyndham Rewards enrollment and meet monthly enrollment goals.

Front Desk Operations

  • Manage guest and resident check-in and check-out, ensuring accuracy in registration, room assignment, and payment processing.
  • Maintain complete knowledge of property features, amenities, rates, and availability.
  • Utilize Canary for digital upselling and communication tools to drive revenue opportunities.
  • Update guest profiles and information in the PMS and AppFolio to ensure accurate records.

STAY / LIVE Model Support

  • Support both hotel guests (STAY) and residents (LIVE) by providing exceptional service experiences tailored to each group’s needs.
  • For LIVE units, coordinate resident services, assist with agreement documentation, and manage AppFolio communication and maintenance requests.
  • Partner with the onsite management team to maintain a safe, organized, and community-oriented environment.

Problem Resolution

  • Take ownership of guest or resident concerns and resolve them promptly and professionally.
  • Escalate issues to the General Manager or appropriate leader when additional support is required.

Administrative & Coordination

  • Maintain accurate records of transactions, guest accounts, and resident details.
  • Handle cash and credit card transactions securely in compliance with company policy.
  • Communicate effectively with housekeeping, maintenance, and leadership teams to ensure seamless operations.
  • Keep the front desk area clean, organized, and well stocked with necessary supplies.

Laundry & Linen Care

  • Perform light laundry duties including loading and unloading washers and dryers.
  • Ensure the correct use of cleaning solutions and follow proper safety and handling procedures.
  • Fold, organize, and restock linens and towels to support daily operations.
  • Maintain cleanliness and organization in the laundry and storage areas.
  • Assist with inventory counts and notify leadership of low stock or damaged items.

Other Duties

  • Adhere to company policies, key control, and safety procedures.
  • Participate in team meetings and contribute ideas that enhance the guest experience.
  • Carry out any reasonable request made by management.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum 1 year of front desk, property management, or customer service experience required; hospitality experience preferred.
  • Excellent interpersonal and verbal communication skills.
  • Strong computer literacy with proficiency in property management systems (e.g., AppFolio, Opera, or similar).
  • Energetic, honest, ethical, and solutions oriented.
  • Ability to multitask in a fast-paced environment with professionalism and a sense of urgency.

Schedule Requirements

  • Primary shift / schedule for this position is overnight (11pm-7am)


Requirements:


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