About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed ... solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting ...
About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed ... solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting ...
IT Support Associate II, Ops Tech Solutions (OTS)
Woodburn, OR · On-site
$17.50 - $22.75/hr
About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed ... solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting ...
IT Support Associate II, Ops Tech Solutions (OTS)
Woodburn, OR · On-site
$17.50 - $22.75/hr
About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed ... solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting ...
Opstech Solutions information
What is the difference between Opstech Solutions vs Network Technician?
| Aspect | Opstech Solutions | Network Technician |
|---|---|---|
| Required Certifications | CompTIA A+, Network+ (often preferred) | CompTIA Network+, Cisco CCNA (commonly required) |
| Work Environment | IT support, troubleshooting, and system management in various industries | Network setup, maintenance, and troubleshooting primarily in IT and telecom sectors |
| Employer & Industry Usage | IT service providers, corporate IT departments, tech companies | Telecom companies, ISPs, corporate IT teams |
Opstech Solutions and Network Technicians both work in IT environments, but Opstech Solutions often provides broader IT support services, while Network Technicians focus specifically on network infrastructure. Certifications like CompTIA Network+ are common for both roles, but Network Technicians may also require Cisco certifications. Their work environments overlap, yet their primary responsibilities differ in scope and specialization.
What are the key skills and qualifications needed to thrive as an Opstech Solutions specialist, and why are they important?
To excel as an Opstech Solutions specialist, you generally need strong analytical skills, a background in operations or IT, and a relevant degree in business, engineering, or computer science. Familiarity with process automation tools, data analytics platforms, and project management systems is typically required, along with certifications like Six Sigma or PMP. Excellent problem-solving, communication, and adaptability are crucial soft skills for collaborating across teams and driving innovation. These combined skills enable effective optimization of business processes, ensuring efficiency and competitive advantage in dynamic operational environments.
What is Opstech Solutions?
Opstech Solutions typically refers to companies or teams that provide operational technology (OT) solutions, which involve integrating and managing hardware and software to monitor and control industrial processes. These solutions often bridge the gap between traditional IT and operational systems, helping businesses improve efficiency, safety, and reliability in areas like manufacturing, utilities, and logistics. Opstech Solutions specialists may offer services such as automation, system integration, predictive maintenance, and cybersecurity for industrial environments.
What are some common challenges faced by professionals working in an Opstech Solutions role, and how can they be addressed?
Professionals in Opstech Solutions roles often encounter challenges such as rapidly changing technology, balancing operational efficiency with innovation, and aligning IT solutions with business goals. Navigating these challenges typically involves continuous learning, strong cross-functional communication, and proactive problem-solving. Collaborating closely with both technical teams and business stakeholders is essential to ensure that solutions are practical, scalable, and aligned with organizational objectives. Leveraging industry best practices and regularly updating skills can help professionals stay ahead in this dynamic field.
Full-time
Medical, Retirement
Posted 9 days ago
Amazon rating
7.4
Based on 7,064 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
About OpsTech IT
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, OR, Troutdale - 23.50 - 37.74 USD hourly
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience troubleshooting integrated and interdependent computer systems
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, OR, Troutdale - 23.50 - 37.74 USD hourly
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US