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Operations Support Jobs in Chicago, IL (NOW HIRING)

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Operations Support information

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How much do operations support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for operations support in Chicago, IL is $26.80, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $32.45 per hour, depending on experience, location, and employer.

What is operations support?

Operations support roles are positions within an organization that focus on ensuring the smooth and efficient functioning of daily business activities. These professionals handle tasks such as coordinating logistics, managing schedules, maintaining records, and supporting internal teams with administrative needs. Their work often involves troubleshooting issues, streamlining processes, and facilitating communication between different departments. Operations support staff play a crucial role in helping organizations meet their goals by keeping operations running smoothly.

What skills and qualifications are needed for operations support?

To thrive in Operations Support, you need strong organizational skills, attention to detail, and a basic understanding of business processes, often supported by a relevant associate or bachelor's degree. Familiarity with enterprise resource planning (ERP) systems, data analysis tools, and office software like Microsoft Excel is commonly required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills in this role. These skills and qualities are essential for ensuring smooth daily operations, efficient workflow management, and effective support to teams across the organization.

How does an operations support professional interact with other departments?

Operations Support professionals often serve as a bridge between various departments such as logistics, customer service, and management. They coordinate workflows, communicate updates, and troubleshoot issues to ensure smooth business operations. Strong collaboration skills—such as clear communication, adaptability, and problem-solving—are essential, as these professionals frequently participate in cross-functional meetings and projects. Building positive relationships and understanding the needs of different teams is key to excelling in this role.

What is the difference between Operations Support vs Customer Service Representative?

AspectOperations SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, often behind the scenes supporting operationsFrontline, interacting directly with customers
Employer & Industry UsageUsed across industries like logistics, manufacturing, and financeCommon in retail, telecom, and service industries
Search & Comparison IntentFocuses on operational processes and support rolesFocuses on customer interaction and service skills

Operations Support and Customer Service Representative roles often overlap in communication and problem-solving skills. However, Operations Support primarily focuses on internal processes and supporting business functions, while Customer Service Representatives handle direct customer interactions. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is operations support a high paying job?

Operations support roles typically offer moderate salaries that vary based on industry, experience, and location. While some positions can be well-paying, especially with specialized skills or certifications, they generally do not reach the highest salary levels compared to other management or technical roles.

What are 5 careers in operations support?

Careers in operations support include roles such as operations analyst, logistics coordinator, supply chain specialist, customer support manager, and process improvement specialist. These positions often require strong organizational skills, familiarity with enterprise resource planning (ERP) systems, and the ability to analyze and optimize workflows.

What are the most commonly searched types of Operations Support jobs in Chicago, IL?

The most popular types of Operations Support jobs in Chicago, IL are:

Operations Support jobs near you
Infographic showing various Operations Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,754 per year, or $26.8 per hour.

Claims Operations Support Specialist

Chicago, IL • On-site

Starr Insurance Companies
See more jobs at Starr Insurance Companiesexternal

Full-time

Re-posted 23 days ago

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Starr is looking for individuals who bring "passion" and "drive" to work with them every day. There's no shortage of opportunities as we continue to grow. Take charge of your career today and join our amazing team.
Claim Intake (Claims Operations Support Specialist):
This position can be filled in: Buckhead Atlanta or Chicago
Position is in-office.
Description
Essential Job Functions:
This position is responsible for supporting Claims Modernization initiative and claims processing for all profit centers. The work activities will include:
  • Receives and assess First Notice of Loss for set up in claims system or distribution to third parties.
  • Assist with processing Five Sigma escalations.
  • Research policy and client information in Claims/Underwriting systems.
  • Creates claims in Claims Systems for various lines of business.
  • Issue acknowledgement letters and other claims correspondence.
  • Respond to inquiries from internal and external parties.
  • Create loss runs from internal systems.
  • Creating production/analysis reports.
  • Conduct User Acceptance Testing for enhancements and product development as needed.
  • Communicate with claim managers, brokers, underwriters as needed for proper processing of claims.
  • Peer Training and conducting Quality Checks (Five Sigma vs. Claims Enterprise)
  • Other duties as required.

Position Requirements:
• Education: Associate degree or equivalent experience including 1-2 years in commercial insurance industry Claims Support role.
Knowledge/Skills/Abilities:
  • Proficient communication skills (oral and written)
  • MS Office Suite
  • Ability to multitask in a fast-paced environment
  • Previous Claim Support Role a plus
  • Excellent customer service skills
  • Basic knowledge of the insurance industry or technical specialty
  • Basic knowledge of processing insurance mail
  • Ability to produce high work volume with precise accuracy

#LI-LS
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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