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Operations Support Jobs in Chicago, IL (NOW HIRING)

Roadrunner Freight

Operations Support

Bolingbrook, IL · On-site

Operations Support Operations excellence depends on precision, speed, and proactive coordination. The Operations Support role exists to provide critical administrative and operational support that ...

Roadrunner

Operations Support

Bolingbrook, IL · On-site

$20 - $22/hr

The Operations Support role exists to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently, documentation to remain accurate, and ...

Roadrunner

Operations Support

Bolingbrook, IL

$20 - $22/hr

The Operations Support role exists to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently, documentation to remain accurate, and ...

Roadrunner

Operations Support

Bolingbrook, IL · On-site

The Operations Support role exists to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently, documentation to remain accurate, and ...

Road Runner

Operations Support

Bolingbrook, IL · On-site

The Operations Support role exists to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently, documentation to remain accurate, and ...

Roadrunner

Operations Support

Bolingbrook, IL

$20 - $22/hr

The Operations Support role exists to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently, documentation to remain accurate, and ...

Martin Brower

Operations Support Analyst

Rosemont, IL · On-site

$70K/yr

Support and coordinate Warehouse Management System base configuration and distribution center specific configuration as the Operations Support Analyst * Develop WMS test scripts and training scripts ...

Martin Brower

Operations Support Analyst

Rosemont, IL · On-site

$70K - $88K/yr

Support and coordinate Warehouse Management System base configuration and distribution center specific configuration as the Operations Support Analyst * Develop WMS test scripts and training scripts ...

CGI Inc.

Operations Support Manager

Chicago, IL · On-site

Operations Support Manager Category: Administration Main location: United States, Illinois, Chicago Position ID:J0426-2159 Employment Type: Full Time Position Description: We are looking for a high ...

Martin Brower

Operations Support Analyst

Rosemont, IL · On-site

Support and coordinate Warehouse Management System base configuration and distribution center specific configuration as the Operations Support Analyst * Develop WMS test scripts and training scripts ...

StoneX Group

Operations Support Specialist

Chicago, IL · Hybrid

$60K - $70K/yr

Support day-to-day administrative operations to help the firm run efficiently * Help maintain client accounts and records with a high level of accuracy and confidentiality * Coordinate communication ...

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All JobsOperations Support JobsOperations Support Jobs in Chicago, IL

Operations Support information

See Chicago, IL salary details

$14

$26

$37

How much do operations support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for operations support in Chicago, IL is $26.80, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $32.45 per hour, depending on experience, location, and employer.

What is operations support?

Operations support roles are positions within an organization that focus on ensuring the smooth and efficient functioning of daily business activities. These professionals handle tasks such as coordinating logistics, managing schedules, maintaining records, and supporting internal teams with administrative needs. Their work often involves troubleshooting issues, streamlining processes, and facilitating communication between different departments. Operations support staff play a crucial role in helping organizations meet their goals by keeping operations running smoothly.

What skills and qualifications are needed for operations support?

To thrive in Operations Support, you need strong organizational skills, attention to detail, and a basic understanding of business processes, often supported by a relevant associate or bachelor's degree. Familiarity with enterprise resource planning (ERP) systems, data analysis tools, and office software like Microsoft Excel is commonly required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills in this role. These skills and qualities are essential for ensuring smooth daily operations, efficient workflow management, and effective support to teams across the organization.

How does an operations support professional interact with other departments?

Operations Support professionals often serve as a bridge between various departments such as logistics, customer service, and management. They coordinate workflows, communicate updates, and troubleshoot issues to ensure smooth business operations. Strong collaboration skills—such as clear communication, adaptability, and problem-solving—are essential, as these professionals frequently participate in cross-functional meetings and projects. Building positive relationships and understanding the needs of different teams is key to excelling in this role.

What is the difference between Operations Support vs Customer Service Representative?

AspectOperations SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, often behind the scenes supporting operationsFrontline, interacting directly with customers
Employer & Industry UsageUsed across industries like logistics, manufacturing, and financeCommon in retail, telecom, and service industries
Search & Comparison IntentFocuses on operational processes and support rolesFocuses on customer interaction and service skills

Operations Support and Customer Service Representative roles often overlap in communication and problem-solving skills. However, Operations Support primarily focuses on internal processes and supporting business functions, while Customer Service Representatives handle direct customer interactions. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is operations support a high paying job?

Operations support roles typically offer moderate salaries that vary based on industry, experience, and location. While some positions can be well-paying, especially with specialized skills or certifications, they generally do not reach the highest salary levels compared to other management or technical roles.

What are 5 careers in operations support?

Careers in operations support include roles such as operations analyst, logistics coordinator, supply chain specialist, customer support manager, and process improvement specialist. These positions often require strong organizational skills, familiarity with enterprise resource planning (ERP) systems, and the ability to analyze and optimize workflows.

What are the most commonly searched types of Operations Support jobs in Chicago, IL?

The most popular types of Operations Support jobs in Chicago, IL are:

Operations Support jobs near you
Infographic showing various Operations Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,754 per year, or $26.8 per hour.

Operations Support

Roadrunner Freight

Bolingbrook, IL • On-site

Other

PTO

Posted 10 days ago

Roadrunner Freight rating

5.8

Company rating: 5.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Operations Support

Operations excellence depends on precision, speed, and proactive coordination. The Operations Support role exists to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently, documentation to remain accurate, and drivers to stay on schedule. This position serves as a central point of coordination between drivers, operations teams, customers, and internal stakeholders. By maintaining organized workflows, addressing operational exceptions, and ensuring timely communication, the Operations Support team member helps minimize delays, improve service execution, and support overall terminal performance. Success in this role means freight moves efficiently, operational teams have the information they need when they need it, customer commitments are met, and daily processes run smoothly with minimal disruption.

Support Daily Freight Operations
  • Assist with driver check-in processes and ensure manifests are distributed to dock personnel in a timely manner.
  • Help coordinate administrative activities that support efficient inbound (IB) and outbound (OB) freight processing.
  • Monitor workflow status and escalate issues that could impact service levels or delivery timelines.
  • Provide operational support that enables drivers to depart on schedule and maintain customer commitments.
Maintain Documentation Accuracy and Compliance
  • Review Bills of Lading (BOLs), Delivery Receipts (DRs), manifests, and supporting documents for completeness and accuracy.
  • Scan, file, and manage operational records in accordance with company procedures.
  • Support document control processes that improve visibility, traceability, and operational accountability.
  • Ensure data entry and administrative records are maintained accurately and consistently.
Coordinate Customer and Delivery Communications
  • Conduct evening pre-call activities for home delivery appointments and customer follow-up efforts.
  • Communicate professionally with customers regarding appointment scheduling and delivery-related coordination.
  • Serve as a reliable point of contact for operational and customer service inquiries.
  • Escalate issues appropriately to ensure timely resolution and a positive customer experience.
Resolve Operational Exceptions
  • Assist with Over, Short, and Damaged (OS&D) freight issues as they arise during unloading and delivery operations.
  • Coordinate communication with shippers and internal teams regarding freight discrepancies.
  • Document exceptions accurately and provide updates to daytime OS&D personnel when required.
  • Support problem resolution efforts that protect service quality and reduce operational disruption.
Deliver Administrative and Cross-Functional Support
  • Provide administrative assistance to operations leadership and site personnel as needed.
  • Maintain organized records, reports, and operational files to support business continuity.
  • Backfill office responsibilities during PTO and staffing coverage needs.
  • Prioritize multiple assignments while maintaining accuracy and responsiveness.
  • Support additional business initiatives and operational projects as assigned.

What Roadrunner Freight employees say

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