Operations Support Services Jobs (NOW HIRING)

Ops Support Supervisor - $45,000/yr
This is a temp-to-hire position
The OST Supervisor will be responsible for training employees and overseeing the daily job functions of the OST (Operation Support Team) & Scale window in the Terminal office. Work as a liaison between both offices (Terminal and front office) to help manage the daily administrative responsibilities of OP 200, OP 201, OP 202. Communicate with customers, internal and external, to service their product receiving, storing, shipping and quality needs and requirements. The OST Supervisor is to coordinate and accurately communicate customer's orders and requests to receive, store, ship and maintain product quality and integrity. Corresponding interaction is required with carriers, drivers, vendors & contractors. The OST Supervisor should be knowledgeable and have a high degree of practical experience working with computer systems, Microsoft Office software (Excel, Word, Outlook) and office administrative functions. Good verbal and non-verbal communication skills are essential. Professional demeanor required. Proficient and accurate processing all relative paperwork is expected.
Responsibilities:
Directly oversee up to 5 employees. Carries out leader responsibilities in accordance with the organization's policies, procedures and applicable laws and function as an"on the job trainer" for new employees.
• Report any activities and issues to the Terminal Manager / Operations Manager.
• Adhere to and follow operating and safety procedures.
• Proficiently practice Terminal Operations ISO Standards and Procedures.
• Report administrative activities and issues to the Terminal Manager and Operations Manager
• Effectively and professionally communicate and interact with customers in person or via telephone, and email,
• Effectively and professionally communicate and interact with personnel, carriers, drivers, vendors & contractors.
• Coordinate & schedule daily receiving, storing, & shipping activities with your designated customers if necessary
• Data entry into various computer systems, both company & customers SAP, of orders, Certificates of Analysis, bill of ladings, etc.
• Maintain electronic inventories of customer products
• Accurately and thoroughly prepare Bills of Lading, Certificates of Analysis, Scale Tickets, Labels, ISO forms, reports and other various documents for both non-hazardous and hazardous commodities.
• Operate the truck scales.
• Delegate and audit team responsibilities
• Proficiently maintain ISO Quality & Food Safety Management System Standards procedures including all related paperwork.
• Professional office demeanor with employees, customers, carriers, and others.
• Cross trained in all other CSR customer accounts if necessary
• Filing
• Participate in safety and operational training.
• Document and assist with customer complaints and corrective action requests
• Promote and maintain good housekeeping.
• Performs other related duties as assigned to support the department and any organizational needs.
Location: Hammond, IN
Schedule/Shift Details:

• Monday - Friday

• 7:00am - 3:30pm

• Overtime as needed

Qualifications
One to two years related experience and/or training; or equivalent combination of education and experience. Strong computer skills are essential.
• Computer competent in Microsoft Professional Word, Excel, Outlook.
• Typing speed of 45 words per minute.
• Good communications skills.
• Proficient in general math.
• Skilled in calculator operation.
• Hazardous Communication General Awareness.
• Hazmat Training & General Awareness.
• D.O.T. General Awareness.
• Quality & Food Safety (Includes understanding Corporate Quality & Food Safety Policy and specific procedures relative to all your job duties).
• Corporate Quality & Food Safety Policy General Awareness.
• ISO Quality and Food Safety Operating Procedures General Awareness.
• Conformance to ISO 9001:2015 FSSC22000 Certification Requirements.
• Product Quality Awareness.
• Food Grade Product Safety Awareness.
• Evacuation General Awareness.
• On the Job Training.
Why choose Integrity Trade Services?
At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance.
Interested? Want to Learn More?
Call 219-513-9129
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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