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Operations Support Services Jobs (NOW HIRING)

Phaxis

Operations Support

Manhattan, NY · On-site

$48/hr

Participant Servicing: * Process lifecycle servicing events for deals where the firm holds a ... Support month-end and quarter-end processing, including accrual verification and GL reconciliation ...

Paga

Operations Support Specialist

Manhattan, NY

$56.70K - $76K/yr

Financial Services Position:Operations Support Specialist Reporting Line:Team Lead, Operations Support Location:Lagos, Nigeria Experience:5 years' relevant experience in a structured environment ...

Professional Search Group - Orange County

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Operations Support Specialist

Phoenix, AZ · Remote

$18/hr

Professional Search Group OC is partnering with a leading provider of information technology solutions and services to the Federal Government. We are seeking a detail-oriented Operations Support ...

INHABIT IQ

Operations Support Specialist

Mason, OH

$48.40K - $64.90K/yr

Our team members deliver best-in-class software solutions and services while fostering innovation ... The Operations Support Specialist (OSS) is responsible for managing the integration of insurance ...

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How much do operations support services jobs pay per hour?

As of May 30, 2026, the average hourly pay for operations support services in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Operations Support Services, and why are they important?

A strong background in process management, problem-solving, and organizational skills is essential for Operations Support Services, often supported by a degree in business, logistics, or a related field. Familiarity with enterprise resource planning (ERP) systems, workflow management tools, and proficiency in Microsoft Office are typically required. Attention to detail, effective communication, and the ability to work collaboratively help individuals excel in supporting operational efficiency. These skills ensure smooth day-to-day operations, minimize disruptions, and contribute to the overall success of the organization.

What are some common challenges faced by professionals in Operations Support Services, and how can they be addressed?

Professionals in Operations Support Services often encounter challenges such as managing high volumes of requests, adapting to evolving processes, and maintaining clear communication across departments. To address these, strong organizational skills and the ability to prioritize tasks are essential. Leveraging technology for workflow automation and regularly updating process documentation can also help improve efficiency and reduce errors. Additionally, building strong relationships with team members and stakeholders facilitates smoother collaboration and problem-solving.

What are Operations Support Services?

Operations Support Services refer to the range of activities, resources, and personnel that provide essential support to an organization's core operations. These services can include administrative assistance, logistics, facilities management, IT support, and process optimization. The main goal is to ensure that day-to-day operations run smoothly and efficiently, allowing the organization to focus on its primary business objectives. Operations Support Services are vital for maintaining productivity and addressing any issues that could disrupt normal business functions.

What is the difference between Operations Support Services vs Customer Service Representative?

AspectOperations Support ServicesCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in operations or logistics are a plusHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, warehouses, or call centers supporting internal operationsCall centers, retail, or service environments interacting directly with customers
Employer & Industry UsageLogistics, manufacturing, supply chain, and corporate support rolesRetail, telecommunications, hospitality, and service industries
Common Search & Comparison IntentUnderstanding operational roles, career paths, or job requirementsCustomer interaction, problem-solving, or service skills

Operations Support Services and Customer Service Representative roles differ mainly in focus and environment. Operations Support Services centers on internal processes, logistics, and supporting business functions, while Customer Service Representatives focus on direct customer interactions. Both roles require communication skills but serve different organizational needs.

More about Operations Support Services jobs
What job categories do people searching Operations Support Services jobs look for? The top searched job categories for Operations Support Services jobs are:
Operations Support Services jobs near you
Infographic showing various Operations Support Services job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $54,123 per year, or $26 per hour.
Operations Support

Operations Support

Phaxis

Manhattan, NY • On-site

$48/hr

Contractor

Posted 7 days ago

Job description

Job Description
Pay Rate: $48.00
Overview:
Looking for an experienced loan operations professional to join the FID Secured Lending (FSL) operations team on a temporary basis. The FSL business is in a period of significant volume growth, and this role exists to provide immediate production capacity in loan booking, participant servicing, and agency servicing all within LoanIQ.
This is a hands-on production role. We need someone who can process transactions from day one with minimal ramp-up. Prior experience at a major syndicated lending institution (agent bank or participant) is essential.
Key Responsibilities:
Loan Booking & Deal Setup:
  • Book new loan facilities in LoanIQ based on credit agreement terms, including deal, facility, and loan-level hierarchy setup.
  • Extract and input key commercial terms from credit agreements: pricing grids, commitment amounts, maturity dates, repayment schedules, borrowing base structures, financial covenants.
  • Set up deal economics accurately to support correct regulatory capital calculation, risk exposure, and credit availability.
  • Coordinate with front office, legal counsel, and product control on deal closing mechanics and funding instructions.

Participant Servicing:
  • Process lifecycle servicing events for deals where the firm holds a participant position: interest payments, fee payments, principal repayments, rate resets and rollovers.
  • Reconcile agent bank notices against LoanIQ records;investigate and resolve discrepancies in payment amounts, rates, or accrual periods.
  • Monitor and process borrowing base certificates, compliance certificates, and covenant reporting as received from agent banks.
  • Handle facility amendments, extensions, and waivers on participant positions, updating LoanIQ deal structures accordingly.

Agency Servicing:
  • Perform agent bank servicing functions in LoanIQ for deals where the firm acts as administrative agent or lead arranger.
  • Process and distribute interest, fee, and principal payments to the lender syndicate;calculate pro-rata and non-pro-rata distributions.
  • Manage lender positions following primary syndication, secondary trade settlements (assignments and participations), and commitment changes.
  • Generate and distribute agent notices to the lender group: drawdown notices, rate-setting notices, paydown notices, amendment and waiver requests.
  • Process SOFR rate resets calculate all-in rates including applicable margins and floors, and initiate rollover transactions.

Controls & Reporting:
  • Ensure all transactions are processed within established SLAs and in accordance with operational procedures and risk controls.
  • Escalate exceptions, fails, and breaks promptly through the appropriate channels.
  • Support month-end and quarter-end processing, including accrual verification and GL reconciliation support.

Required Qualifications:
  • Minimum 3-4 years of hands-on experience in syndicated loan operations at a bank, fund administrator, or financial institution.
  • Direct, daily working experience with LoanIQ this is non-negotiable. Candidates must be able to navigate deal/facility/loan hierarchies, process servicing events, and troubleshoot system issues independently.
  • Demonstrated experience in at least two of the following three areas: loan booking/deal setup, participant servicing, agency servicing.
  • Understanding of SOFR-based lending conventions, including rate lookback mechanics, compounding methods, and fallback provisions.
  • Ability to read and interpret credit agreements, amendments, and agent notices to extract operational terms.
  • Strong attention to detail in a high-volume, deadline-driven environment.

Preferred Qualifications:
  • Prior experience at a bulge-bracket or large regional bank in a loan operations or loan servicing role (in the big banks).
  • Experience with structured credit products: CLO warehouses, CRE warehouses, subscription finance / capital call facilities.
  • Experience with Microsoft Dynamics or similar case management / workflow tools.

Meet Your Recruiter
Brett Hart
Phaxis logo

About Phaxis

Sourced by ZipRecruiter

Phaxis has been working on behalf of amazing clients and candidates for over 20 years, with much success. We have filled over 94,000 roles across our actively serviced clients. Our team understands how to deliver for our clients while guiding our candidates through their career journey and we all want to get you where you want to be. Your goals are our goals, and we treat them as such. Once you work with us, you’re a part of the team! How can we help you? We’re dedicated to helping you find yours.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Melville , NY, US

Year founded

2002

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