ZipRecruiter

Log In

1

Operations Support Manager Jobs in Portland, OR (NOW HIRING)

Tomra

Customer Support Manager - Americas

Portland, OR · On-site +1

$110K - $137K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the ... Lead end-to-end service operations across the Americas, from first contact to resolution * Set ...

Tory Burch LLC

Support Supervisor

Woodburn, OR · On-site

... house operations. You're also resourceful and collaborative, highly motivated and efficient. A ... As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ...

Tory Burch

Support Supervisor

Woodburn, OR

... house operations. You're also resourceful and collaborative, highly motivated and efficient. A ... As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ...

next page

Showing results 1-20

All JobsOperations Support JobsOperations Support Manager JobsOperations Support Manager Jobs in Portland, OR

Operations Support Manager information

See Portland, OR salary details

$29.7K

$77.6K

$126.2K

How much do operations support manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for operations support manager in Portland, OR is $77,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $97,000.00 per year, depending on experience, location, and employer.

What Is an Operations Support Manager?

An operations support manager oversees the operational support team and provides high-level technical support for customers and staff. As an operations support manager, your job duties include supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a plant. You may also direct the department in resolving operational issues and monitor daily workflows to ensure operational needs are met. The career typically requires at least a bachelor’s degree in a relevant field, such as business administration or operations management, and on-the-job training. Employers may also require prior leadership experience or knowledge of a specific industry. Additional qualifications include strong interpersonal, technical, and data analysis skills, as well as the ability to manage others.

What is the difference between Operations Support Manager vs Operations Coordinator?

AspectOperations Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP can be beneficialUsually requires a high school diploma or associate degree; some roles prefer relevant certifications or coursework
Work EnvironmentOversees multiple teams or departments, often in office settings, managing operational processesSupports daily operations, often working closely with teams on specific tasks or projects
Employer & Industry UsageCommon in logistics, manufacturing, and corporate sectorsWidely used in retail, healthcare, and service industries

The Operations Support Manager focuses on overseeing operational processes and managing teams, requiring more experience and credentials. In contrast, the Operations Coordinator handles supporting tasks and daily activities, often in entry-level roles. Both roles are essential for smooth operations but differ in scope and responsibilities.

More about Operations Support Manager jobs
What cities near Portland, OR are hiring for Operations Support Manager jobs? Cities near Portland, OR with the most Operations Support Manager job openings:
Infographic showing various Operations Support Manager job openings in Portland, OR as of June 2026, with employment types broken down into 2% As Needed, 61% Full Time, 36% Part Time, and 1% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $77,614 per year, or $37.3 per hour.
Customer Support Manager - Americas

Customer Support Manager - Americas

Tomra

Portland, OR • On-site, Remote

$110K - $137K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Tomra rating

6.6

Company rating: 6.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

338th of 421 rated machine equipment manufacturers

Job description

Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
In this role, you will:
  • Lead end-to-end service operations across the Americas, from first contact to resolution
  • Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
  • Build a Technical Support Center of Excellence, including remote support and escalation governance
  • Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
  • Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
  • Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
  • Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.
As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.
Qualifications
You have:
  • 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
  • Experience leading regional, remote, or multidisciplinary teams in a service environment
  • Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
  • Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
  • Experience leading or supporting CRM or ERP implementations and adoption in service workflows
  • Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
  • Ability to drive without restrictions in your country of residence

You can further develop on the job:
  • Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet's resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
  • Comprehensive medical, dental, and vision plans with 100% employee premium coverage
  • 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
  • 401(k) with 100% match on the first 4% of your contributions
  • 8 weeks of fully paid parental leave for eligible employees
  • Up to 4 days of paid bereavement leave to support employees during personal loss
  • Employee Assistance Program supporting mental, emotional, and financial well-being
  • Inclusive culture that values diversity, well-being, and teamwork
  • Global career growth opportunities with strong internal promotion record

Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Videos To Watch
https://www.youtube.com/watch?v=GUSNiYS9G2Y
https://www.youtube.com/watch?v=YIbud2V-wsA&t=1s
https://www.youtube.com/watch?v=V2v8EI4SqUg
https://www.youtube.com/watch?v=7G7_coWvf_M

What Tomra employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply