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Operations Support Manager Jobs in Marietta, GA (NOW HIRING)

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS ... operations, or customer experience? * Have regular check-ins with business teams to stay ahead of ...

Maersk

Conversion-Operation Support

Atlanta, GA · On-site

Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory ... Administrative stream includes those who primarily support others by performing skilled technical ...

Maersk

Conversion-Operation Support

Atlanta, GA · On-site

Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory ... Administrative stream includes those who primarily support others by performing skilled technical ...

4pconsultinginc

IT Operations Support 3

Atlanta, GA · On-site

Position: IT Operations Support 3 Client: Southern Company Services Duration: 3 Years Locations ... Incident Management * Batch Processing * Disaster Recovery * Root Cause Analysis * System ...

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All JobsOperations Support JobsOperations Support Manager JobsOperations Support Manager Jobs in Marietta, GA

Operations Support Manager information

See Marietta, GA salary details

$26.5K

$69.4K

$112.8K

How much do operations support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for operations support manager in Marietta, GA is $69,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $86,700.00 per year, depending on experience, location, and employer.

What is an operations support manager?

An operations support manager oversees the operational support team and provides high-level technical support for customers and staff. As an operations support manager, your job duties include supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a plant. You may also direct the department in resolving operational issues and monitor daily workflows to ensure operational needs are met. The career typically requires at least a bachelor’s degree in a relevant field, such as business administration or operations management, and on-the-job training. Employers may also require prior leadership experience or knowledge of a specific industry. Additional qualifications include strong interpersonal, technical, and data analysis skills, as well as the ability to manage others.

What is the difference between Operations Support Manager vs Operations Coordinator?

AspectOperations Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP can be beneficialUsually requires a high school diploma or associate degree; some roles prefer relevant certifications or coursework
Work EnvironmentOversees multiple teams or departments, often in office settings, managing operational processesSupports daily operations, often working closely with teams on specific tasks or projects
Employer & Industry UsageCommon in logistics, manufacturing, and corporate sectorsWidely used in retail, healthcare, and service industries

The Operations Support Manager focuses on overseeing operational processes and managing teams, requiring more experience and credentials. In contrast, the Operations Coordinator handles supporting tasks and daily activities, often in entry-level roles. Both roles are essential for smooth operations but differ in scope and responsibilities.

More about Operations Support Manager jobs

What are the most commonly searched types of Operations Support jobs in Marietta, GA?

The most popular types of Operations Support jobs in Marietta, GA are:

What cities near Marietta, GA are hiring for Operations Support Manager jobs?

Cities near Marietta, GA with the most Operations Support Manager job openings:

Infographic showing various Operations Support Manager job openings in Marietta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,373 per year, or $33.4 per hour.

IT Support Manager

ACI Infotech

Atlanta, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

ROLE: IT SUPPORT MANAGER ROLE
LOCATION: ATLANTA, GA
MODE: HYBRID
DURATION: FULL TIME
KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile
At a high level, your role is about bridging the gap between IT, business teams, and engineering so that IT support is proactive, effective, and aligned with business needs. Here's what that looks like in practice:
Key Responsibilities
  • Be the Bridge Between IT and Business Teams
    • Make sure business teams understand what IT support can and cannot do, including response times, escalation processes, and SLAs.
    • Take time to understand how business teams operate, their workflows, and their pain points so IT support can add real value.
    • Ensure the support team knows the business context behind issues, not just the technical side.
    • When talking to business leaders, explain technical issues in terms of business impact-how does it affect revenue, operations, or customer experience?
    • Have regular check-ins with business teams to stay ahead of issues and make IT support more proactive.
    • Have agendas for meeting, follow-up items, closing the loop, etc
  • Make Sure IT Support is Ready for New Features & System Changes
    • Before any new capabilities or updates go live (mobile apps, web, APIs, POS, etc.), make sure your team is trained and ready to support them.
    • Being involved in feature mapping (or earlier stages), giving guidance on what metrics SHOULD be tracked (best practices)
    • Work with engineering and product teams to document changes, create troubleshooting guides, and develop runbooks to ensure clear, standardized procedures are in place for issue resolution and system maintenance.
    • Push to get IT support involved earlier in project planning so potential support challenges can be addressed before launch.
  • Own Incident Management & SLA Compliance
    • Hold the team accountable for meeting SLAs-response times and resolution times should be tracked and reported.
    • When major incidents happen, communicate quickly and clearly to business leaders:
    • Real-time updates on what's happening and estimated fix times.
    • Advance notice for planned maintenance and potential impact.
    • Quarterly reports on IT support performance, trends, and improvement efforts.
    • Conduct post-mortems on major incidents-figure out what went wrong and make sure it doesn't happen again.
  • Lead & develop the L1/L2 Support Team
    • Make sure the team is clear on their roles and responsibilities so work flows smoothly.
    • Train and mentor, the team so they can handle more issues independently instead of escalating everything.
    • Encourage knowledge sharing by keeping a centralized knowledge base and hosting regular learning sessions.
    • Reduce unnecessary escalations-L1/L2 should own more problem-solving without always involving engineering.
  • Use Data to Drive Better Support & Business Decisions
    • Track and report on key IT support metrics, including:
    • Ticket resolution times (how fast we respond and close out issues).
    • Escalation trends (how many issues get pushed up to L2 or engineering).
    • System health metrics from Dynatrace and other tools.
    • Business impact metrics (how IT issues affect sales, transactions, loyalty engagement, etc.)
    • Use this data to spot trends, improve processes, and make IT support more proactive.
  • Work Closely with Observability & Engineering Teams
    • Partner with the observability team to set up real-time monitoring dashboards for critical systems.
    • Make sure the IT support team knows how to use monitoring tools like Dynatrace to catch and escalate potential issues before they impact the business.
    • Collaborate with engineering and infrastructure teams on advanced troubleshooting when needed.
    • Shift from reactive firefighting to proactive monitoring to prevent issues before they happen.
  • Take Ownership & Be Proactive
    • This role isn't just about keeping things running-it's about constantly looking for ways to improve.
    • Don't wait for problems to be pointed out-get ahead of them and drive solutions.
    • If something isn't working, speak up and work with leadership to fix it.
    • We'll have regular check-ins to go over progress and ensure you're meeting expectations.

If you're doing this role well, we should see:
  • Stronger alignment between IT support and business teams.
    • You should have a solid understanding of what's important to the business, the critical processes, and be able to present supporting data on system health.
    • The business should also feel confident in our ability to effectively monitor and observe system performance.
    • You'll see that business partners start to reach out to you as a trusted resource if this is going well
  • A more capable, independent L1/L2 support team.
  • Proactive system monitoring that prevents problems instead of just reacting to them.
  • Faster issue resolution and fewer unnecessary escalations.
  • Clear, data-driven reporting on IT support health and business impact.

Apply