ZipRecruiter

Log In

1

Operations Support Manager Jobs in Madison, WI (NOW HIRING)

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Operations and Performance Management * Oversee daily Client Support operations, ensuring efficient workflow and appropriate staffing. * Manage scheduling and real-time service levels to meet call ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Operations and Performance Management * Oversee daily Client Support operations, ensuring efficient workflow and appropriate staffing. * Manage scheduling and real-time service levels to meet call ...

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

Operations and Performance Management * Oversee daily Client Support operations, ensuring efficient workflow and appropriate staffing. * Manage scheduling and real-time service levels to meet call ...

Robert Half

IT Support Manager

Madison, WI · On-site

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client ... Lead daily Service Desk operations, including ticket queues, staffing, SLAs, escalations, and ...

next page

Showing results 1-20

All JobsOperations Support JobsOperations Support Manager JobsOperations Support Manager Jobs in Madison, WI

Operations Support Manager information

See Madison, WI salary details

$28.2K

$73.8K

$120K

How much do operations support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for operations support manager in Madison, WI is $73,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $92,300.00 per year, depending on experience, location, and employer.

What is an operations support manager?

An operations support manager oversees the operational support team and provides high-level technical support for customers and staff. As an operations support manager, your job duties include supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a plant. You may also direct the department in resolving operational issues and monitor daily workflows to ensure operational needs are met. The career typically requires at least a bachelor’s degree in a relevant field, such as business administration or operations management, and on-the-job training. Employers may also require prior leadership experience or knowledge of a specific industry. Additional qualifications include strong interpersonal, technical, and data analysis skills, as well as the ability to manage others.

What is the difference between Operations Support Manager vs Operations Coordinator?

AspectOperations Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP can be beneficialUsually requires a high school diploma or associate degree; some roles prefer relevant certifications or coursework
Work EnvironmentOversees multiple teams or departments, often in office settings, managing operational processesSupports daily operations, often working closely with teams on specific tasks or projects
Employer & Industry UsageCommon in logistics, manufacturing, and corporate sectorsWidely used in retail, healthcare, and service industries

The Operations Support Manager focuses on overseeing operational processes and managing teams, requiring more experience and credentials. In contrast, the Operations Coordinator handles supporting tasks and daily activities, often in entry-level roles. Both roles are essential for smooth operations but differ in scope and responsibilities.

More about Operations Support Manager jobs

What are the most commonly searched types of Operations Support jobs in Madison, WI?

The most popular types of Operations Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Operations Support Manager jobs?

Cities near Madison, WI with the most Operations Support Manager job openings:

Infographic showing various Operations Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 90% Full Time, and 10% Temporary. Highlights an 100% In-person job distribution, with an average salary of $73,797 per year, or $35.5 per hour.

Client Support Manager

Lake Ridge Bank

Waunakee, WI • On-site

Full-time

Re-posted 21 days ago

Lake Ridge Bank rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

137th of 172 rated banks

Job description

Join Lake Ridge Bank as a Client Support Manager! This role is in office 5 days a week with flexibility to have the home office be Evansville or Waunakee!
The Client Support Manager leads the Client Support team to deliver exceptional and consistent client experiences across phone, chat, and digital channels. This role is responsible for driving service excellence, strengthening client relationships, and ensuring efficient operations through strong leadership, performance management, and continuous improvement.
Leadership & Team Development
  • Provide direct leadership, coaching, and development to Assistant Manager and the Client Support team.
  • Establish and monitor performance expectations, service standards, and productivity goals.
  • Implement structured coaching, including regular one-on-ones, performance feedback, and development training.
  • Foster a collaborative, high-performing team environment focused on accountability, engagement, and continuous improvement.
  • Conduct call, chat, and interaction reviews to reinforce service quality and elevate client experience.
  • Serve as a role model for professionalism, leadership, and service while reinforcing Lake Ridge Bank's Mission, Vision, and Values.

Client Relationship Development and Management
  • Lead the strategy and execution of client interactions to ensure consistent, high-quality experience across all channels.
  • Reinforce service standards and conversation frameworks to strengthen client relationships.
  • Identify opportunities to deepen client relationships through relevant products and services.
  • Monitor client trends, feedback, and service metrics to continuously improve client experience.
  • Partner with internal departments to resolve complex client issues and enhance service delivery.

Operations and Performance Management
  • Oversee daily Client Support operations, ensuring efficient workflow and appropriate staffing.
  • Manage scheduling and real-time service levels to meet call and client demand.
  • Develop and monitor key performance indicators (KPIs) including service levels, call volume, quality, and client satisfaction.
  • Produce regular reporting with insights, trends, and recommendations to improve performance.
  • Ensure compliance with all bank policies, procedures, and regulatory requirements.

Quality Assurance, Reporting and Continuous Improvement
  • Lead a structured quality assurance program, including call monitoring and evaluation of service quality, accuracy, and compliance.
  • Partner with leaders to ensure consistent coaching, documentation, and follow through.
  • Leverage data and insights to identify performance gaps and drive process improvements
  • Support forecasting and planning to align staffing with demand.

Technology, AI, and Innovation
  • Lead adoption and effective use of client support technologies, automation, and AI tools.
  • Utilize available tools and insights to support coaching, quality monitoring, and decision-making.
  • Partner with internal teams to evaluate and implement enhancements that improve efficiency and client experience.

Adhere to all Bank Security/Compliance Regulations
  • Complete all annual bank security and compliance training.
  • Adhere to Bank Security/compliance and policy guidelines for Retail Department.
  • Maintain confidentiality of customer information at all times.
  • Stay current on all compliance regulations required through training and education.

Other Responsibilities
  • Implement and lead adoption of new processes and improvements.
  • Participate in bank and department meetings.
  • Represent the bank in professional and community activities.
  • Actively participate in training programs to stay updated on industry trends and technologies.
  • Partners effectively across all levels of the organization and develop positive working relationships.
  • Continually develop knowledge, skills, and abilities through internal and external training programs.
  • Perform all other duties as assigned or requested.

Requirements
  • Associate's degree in business, Finance, or related field or equivalent experience.
  • 5+ years of experience in banking or financial services, including leadership experience.
  • Strong knowledge of retail banking products, digital services, and client support operations.
  • Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.
  • Exceptional interpersonal and communication skills to be able to interact and communicate with a diverse group of clients.
  • Demonstrated ability to represent the organization in a professional, positive manner.
  • Demonstrated problem solving skills with the ability to make independent decisions.
  • Strong organizational skills with the ability to prioritize multiple competing tasks and work in a fast-paced environment.
  • Strong attention to detail with excellent follow-up skills.
  • Advanced computer skills with working knowledge of software programs, such as Word, Excel, Microsoft Outlook and the Internet with ability and willingness to learn new software/programs.
  • Good accounting skills with the ability to work precisely with numbers and financial calculations.
  • Capability to maintain confidentiality of customer information.
  • Ability to speak, read, write, and understand English clearly.
  • Ability to represent the organization in a professional, positive manner.

Preferred Qualifications:
  • Bachelor's degree in business management, Finance, or similar field
  • Knowledge of banking regulations and compliance requirements.

Lake Ridge Bank values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer.
Consistent with Lake Ridge Bank's commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at (608) 849-2700 or email us.

What Lake Ridge Bank employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply