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Operations Support Manager Jobs in Austin, TX (NOW HIRING)

Central Health

Supervisor, User Support

Austin, TX

Overview The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational ...

Jobtailor

Vice President, Operations Support

Austin, TX · On-site

$120 - $180/hr

A minimum of 10 years logistics operations management experience * At least 5 years' experience as a regional operations leader managing multiple locations * Bachelor's degree in Engineering ...

Sensi.AI

Head of Customer Support Operations

Austin, TX · On-site

$180 - $240/hr

## Head of Customer Support OperationsAustin TX · Full-time · Management#### About The Position**Why ... About The Role**We're looking for a Head of Customer Support Operations to help strengthen and ...

Ownwell

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

Support Operations Specialist Ownwell has developed a leading end-to-end property tax solution that ... If this sounds like the place for you, come help us change the way everyday homeowners manage their ...

Ownwell

Support Operations Specialist

Austin, TX

$51K - $68K/yr

... operational efficiency for both our institutional clients and individual homeowners. Ownwell ... If this sounds like the place for you, come help us change the way everyday homeowners manage their ...

Ownwell

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

... operational efficiency for both our institutional clients and individual homeowners. Ownwell ... If this sounds like the place for you, come help us change the way everyday homeowners manage their ...

Ownwell

Support Operations Specialist

Austin, TX

$51K - $68K/yr

... operational efficiency for both our institutional clients and individual homeowners. Ownwell ... If this sounds like the place for you, come help us change the way everyday homeowners manage their ...

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All JobsOperations Support JobsOperations Support Manager JobsOperations Support Manager Jobs in Austin, TX

Operations Support Manager information

See Austin, TX salary details

$27.7K

$72.5K

$117.9K

How much do operations support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for operations support manager in Austin, TX is $72,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,700.00 per year, depending on experience, location, and employer.

What is an operations support manager?

An operations support manager oversees the operational support team and provides high-level technical support for customers and staff. As an operations support manager, your job duties include supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a plant. You may also direct the department in resolving operational issues and monitor daily workflows to ensure operational needs are met. The career typically requires at least a bachelor’s degree in a relevant field, such as business administration or operations management, and on-the-job training. Employers may also require prior leadership experience or knowledge of a specific industry. Additional qualifications include strong interpersonal, technical, and data analysis skills, as well as the ability to manage others.

What is the difference between Operations Support Manager vs Operations Coordinator?

AspectOperations Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP can be beneficialUsually requires a high school diploma or associate degree; some roles prefer relevant certifications or coursework
Work EnvironmentOversees multiple teams or departments, often in office settings, managing operational processesSupports daily operations, often working closely with teams on specific tasks or projects
Employer & Industry UsageCommon in logistics, manufacturing, and corporate sectorsWidely used in retail, healthcare, and service industries

The Operations Support Manager focuses on overseeing operational processes and managing teams, requiring more experience and credentials. In contrast, the Operations Coordinator handles supporting tasks and daily activities, often in entry-level roles. Both roles are essential for smooth operations but differ in scope and responsibilities.

More about Operations Support Manager jobs

What are the most commonly searched types of Operations Support jobs in Austin, TX?

The most popular types of Operations Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Operations Support Manager jobs?

Cities near Austin, TX with the most Operations Support Manager job openings:

Infographic showing various Operations Support Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,525 per year, or $34.9 per hour.

Supervisor, User Support

Central Health

Austin, TX

Full-time

Re-posted 1 hour ago

Job description

Overview

The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational activities of the Service Desk in support of CommUnityCare (CUC), Sendero, and Central Health. This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency; helping to build skills of the team; and coordinating efforts within the User Support team and other Joint Tech staff and/or vendors as needed. The User Support Supervisor will also perform other duties as assigned.

Responsibilities

Essential Functions

-Supporting and guiding User Support Technicians through coaching, scheduling, training, work assignment/review, and performance management.-Learn and apply ITIL Practices for continual improvement of service delivery.-Oversee the incident and request management process in ServiceNow, ensuring all tickets are logged, prioritized, documented, and resolved according to established procedures.-Identify and report skill gaps and execute training plans in partnership with the User Support Manager and Training team.-Apply critical thinking to thoroughly analyze incidents and requests and participate in root cause analysis.-Recognize opportinuties for and develop departmental standard operating procedures, processes, and knowledge base articles pertaining to Service Desk operations as needed and/or requested by the User Support Manager.-Manage day-to-day queue performance, workload distribution, and staffing adjustments to ensure service levels are consistently met.-Recognize opportunties for and help facilitate escalations quickly and professionally, minimizing business impact and providing a calm, reassuring, and customer-focused experience.-Assist with and/or complete projects, continual improvement initiatives, and reporting requirements as required by the User Support Manager.-Perform standard Tier 2 Service Desk agent duties including Tier 2 consultations, direct user support, and rotations.-Partner with the User Support Manager to continuously improve the quality, empathy, and clarity of user interactions using Q&A practices and CSAT.-Work outside of standard business hours when needed.

Qualifications

REQUIRED EDUCATION:

High School Diploma or equivalent (higher degree accepted)

MINIMUM EXPERIENCE:

-3 years of user support service desk experience - Required

-1 year of supervisory, lead, or team point-of-contact experience - Required

REQUIRED LICENSURE/CERTIFICATIONS:

-ITIL Foundation 4 or 5 (within 3 months of hire)

-CompTIA A+ (upon hire)

Employment Type: FULL_TIME

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