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Operations Support Manager Jobs in Acton, MA (NOW HIRING)

Harvard University

AV Support Manager

Boston, MA · On-site

$58/hr

This is a hands-on operational leadership role responsible for supervising the audiovisual support ... The Manager oversees operational workflows, scheduling, triage, and escalation management related ...

Harvard University

AV Support Manager

Boston, MA

This is a hands-on operational leadership role responsible for supervising the audiovisual support ... The Manager oversees operational workflows, scheduling, triage, and escalation management related ...

Skill Corp

Operations Support Specialist

Boston, MA · On-site

$50 - $55/hr

... operations, and contribute to a thriving ecosystem. This is an exciting opportunity to make a ... Manage support email channels, responding to inquiries from independent partners and internal teams ...

Renovo Solutions

Operations Support Specialist

Boston, MA · On-site

$65/hr

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable ... Operations support functions are aligned with the asset management strategies of the site. The OSS ...

Renovo Solutions

Operations Support Specialist

Boston, MA · On-site

$65/hr

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable ... Operations support functions are aligned with the asset management strategies of the site. The OSS ...

Renovo Solutions

Operations Support Specialist

Boston, MA · On-site

$65K - $75K/yr

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable ... Operations support functions are aligned with the asset management strategies of the site. The OSS ...

Latham & Watkins LLP

Attorney Support Manager

Boston, MA · Hybrid

$140K - $160K/yr

About the Role The Attorney Support Manager is an integral part of Latham's Attorney Support team ... Coordinating with other department supervisors and managers regarding operational issues, and other ...

Latham & Watkins LLP

Attorney Support Manager

Boston, MA · Hybrid

$140K - $160K/yr

The Attorney Support Manager is an integral part of Latham's Attorney Support team. This role will ... Coordinating with other department supervisors and managers regarding operational issues, and other ...

Cornerstone

Desktop Support Manager

Boston, MA

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

Latham & Watkins LLP

Attorney Support Manager

Boston, MA · On-site

$140K/yr

About the Role The Attorney Support Manager is an integral part of Latham's Attorney Support team ... Coordinating with other department supervisors and managers regarding operational issues, and other ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · On-site

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... Comply with, and train customers on the safe operation of: tools and equipment; cleaning techniques ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · Remote

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... Comply with, and train customers on the safe operation of: tools and equipment; cleaning techniques ...

Growcer

Horticulture Support Manager

Boston, MA

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... Comply with, and train customers on the safe operation of: tools and equipment; cleaning techniques ...

Growcer

Horticulture Support Manager

Boston, MA · On-site

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... Comply with, and train customers on the safe operation of: tools and equipment; cleaning techniques ...

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All JobsOperations Support JobsOperations Support Manager JobsOperations Support Manager Jobs in Acton, MA

Operations Support Manager information

See Acton, MA salary details

$30.8K

$80.6K

$131K

How much do operations support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for operations support manager in Acton, MA is $80,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,300.00 and $100,700.00 per year, depending on experience, location, and employer.

What is an operations support manager?

An operations support manager oversees the operational support team and provides high-level technical support for customers and staff. As an operations support manager, your job duties include supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a plant. You may also direct the department in resolving operational issues and monitor daily workflows to ensure operational needs are met. The career typically requires at least a bachelor’s degree in a relevant field, such as business administration or operations management, and on-the-job training. Employers may also require prior leadership experience or knowledge of a specific industry. Additional qualifications include strong interpersonal, technical, and data analysis skills, as well as the ability to manage others.

What is the difference between Operations Support Manager vs Operations Coordinator?

AspectOperations Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP can be beneficialUsually requires a high school diploma or associate degree; some roles prefer relevant certifications or coursework
Work EnvironmentOversees multiple teams or departments, often in office settings, managing operational processesSupports daily operations, often working closely with teams on specific tasks or projects
Employer & Industry UsageCommon in logistics, manufacturing, and corporate sectorsWidely used in retail, healthcare, and service industries

The Operations Support Manager focuses on overseeing operational processes and managing teams, requiring more experience and credentials. In contrast, the Operations Coordinator handles supporting tasks and daily activities, often in entry-level roles. Both roles are essential for smooth operations but differ in scope and responsibilities.

More about Operations Support Manager jobs
What cities near Acton, MA are hiring for Operations Support Manager jobs? Cities near Acton, MA with the most Operations Support Manager job openings:

AV Support Manager

Harvard University

Boston, MA • On-site

$58/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Harvard University rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

80th of 617 rated colleges and universities

Job description

Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard Medical School?
Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.
You'll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it's an opportunity to shape the future of medicine.
Job Description
Harvard Medical School IT is seeking an AV Support Manager to lead the operational delivery and continuous improvement of audiovisual support services across teaching, learning, conference, and event spaces throughout the HMS campus. Reporting to the Sr Director, Education Technology this role oversees daily audiovisual operations supporting in-person, hybrid, and remote academic and administrative activities across the HMS quad five days per week.
This is a hands-on operational leadership role responsible for supervising the audiovisual support team while actively participating in the delivery of classroom, conference, and event support services. The Manager oversees operational workflows, scheduling, triage, and escalation management related to audiovisual and event support activities, ensuring timely and effective service delivery across a high-volume, fast-paced environment. The position collaborates closely with HMS IT teams, facilities staff, vendors, and academic stakeholders to maintain reliable audiovisual services and support exceptional user experiences for faculty, students, staff, and guests.
The Manager also leads continuous improvement efforts related to service delivery, operational processes, ticketing workflows, scheduling systems, and support documentation. The ideal candidate brings strong operational leadership, experience managing audiovisual support services in complex environments, and a commitment to responsive, customer-focused technology support.
Core Duties
  • Lead daily audiovisual support operations for classrooms, conference spaces, hybrid learning environments, and campus events across the HMS quad.
  • Provide hands-on operational support for in-person academic, research, administrative, and event activities five days per week, including live troubleshooting and escalation management.
  • Supervise audiovisual support staff, including staffing coordination, workflow management, training, performance management, and contractor oversight as needed.
  • Manage service delivery operations, including ticket triage, scheduling workflows, escalation processes, and coordination of high-priority support requests.
  • Coordinate audiovisual support for live events, video conferencing, streaming, recording, and multimedia production activities.
  • Develop and maintain operational procedures, training materials, knowledge base documentation, and service standards for audiovisual support services.
  • Monitor service metrics, ticket trends, scheduling workflows, and customer feedback to identify opportunities for continuous improvement and operational efficiency.
  • Collaborate with HMS IT teams, vendors, facilities staff, and external partners to support audiovisual infrastructure, maintenance activities, upgrades, and technology rollouts.

Working Conditions:
  • Work is performed in an office setting.

Physical Requirements:
  • Able to lift up to 40 lbs unassisted.

Qualifications
Basic Qualifications:
  • Minimum of five years' post-secondary education or relevant work experience.
  • Supervisory experience.

Additional Qualifications and Skills:
  • Demonstrated technical expertise in an area/s of multimedia or audio visual essential.
  • Knowledge of information technology applications, processes, software and equipment.
  • Demonstrated project management skills.

Certificates and Licenses:
  • CTS Certifications.

Additional Information
  • Standard Hours/Schedule: 35 hours per week
  • Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
  • Pre-Employment Screening: Identity, Criminal
  • Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.

#LI-DK1
Work Format Details
This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 058. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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