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Operations Support Manager Jobs in Connecticut (NOW HIRING)

Combined Metals

IT Support Technician

Southington, CT · On-site

$21.75 - $30/hr

This role serves as the primary point of contact for deskside and plant-floor IT support, managing a steady volume of tickets while providing responsive walk-up and operational support. This position ...

Cenveo

IT Manager - Technical Support

Stamford, CT · On-site

We are seeking an experienced Technical Support Manager to oversee IT support operations across multiple manufacturing sites. Cenveo offers competitive pay and a comprehensive benefits package. Job ...

Mosaic

Direct Support Supervisor

Bloomfield, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Mosaic

Direct Support Supervisor

Hartford, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Mosaic

Direct Support Supervisor

East Hampton, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Mosaic

Direct Support Supervisor

Bloomfield, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

SERVPRO of Stamford

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Restoration Operations Manager (Servpro Experience)

Norwalk, CT · On-site

$70K - $80K/yr

Provide direct operational support to the COO and assist with daily operational needs. * Prepare ... Preparing the daily project schedules for project managers and production teams * Ensuring all ...

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All JobsOperations Support JobsOperations Support Manager JobsOperations Support Manager Jobs in Connecticut

Operations Support Manager information

See Connecticut salary details

$26.6K

$69.6K

$113.2K

How much do operations support manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for operations support manager in Connecticut is $69,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $87,000.00 per year, depending on experience, location, and employer.

What Is an Operations Support Manager?

An operations support manager oversees the operational support team and provides high-level technical support for customers and staff. As an operations support manager, your job duties include supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a plant. You may also direct the department in resolving operational issues and monitor daily workflows to ensure operational needs are met. The career typically requires at least a bachelor’s degree in a relevant field, such as business administration or operations management, and on-the-job training. Employers may also require prior leadership experience or knowledge of a specific industry. Additional qualifications include strong interpersonal, technical, and data analysis skills, as well as the ability to manage others.

What is the difference between Operations Support Manager vs Operations Coordinator?

AspectOperations Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP can be beneficialUsually requires a high school diploma or associate degree; some roles prefer relevant certifications or coursework
Work EnvironmentOversees multiple teams or departments, often in office settings, managing operational processesSupports daily operations, often working closely with teams on specific tasks or projects
Employer & Industry UsageCommon in logistics, manufacturing, and corporate sectorsWidely used in retail, healthcare, and service industries

The Operations Support Manager focuses on overseeing operational processes and managing teams, requiring more experience and credentials. In contrast, the Operations Coordinator handles supporting tasks and daily activities, often in entry-level roles. Both roles are essential for smooth operations but differ in scope and responsibilities.

More about Operations Support Manager jobs
What are the most commonly searched types of Operations Support jobs in Connecticut? The most popular types of Operations Support jobs in Connecticut are:
Infographic showing various Operations Support Manager job openings in Connecticut as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $69,621 per year, or $33.5 per hour.
IT Support Technician

IT Support Technician

Combined Metals

Southington, CT • On-site

$21.75 - $30/hr

Full-time

Posted 12 days ago

Job description

Role Overview
We are seeking a hands-on IT Support Technician to provide on-site technical support for our Southington, CT facility. This role serves as the primary point of contact for deskside and plant-floor IT support, managing a steady volume of tickets while providing responsive walk-up and operational support.
This position works as part of a distributed IT organization, collaborating closely with centralized teams and specialized resources (including ERP and infrastructure support), while owning local issue resolution and escalation.
Key Responsibilities
Deskside & End-User Support
  • Manage and resolve incident and service requests through Freshservice
  • Provide walk-up and on-the-floor support for office and plant users
  • Troubleshoot software, operating system, and application issues
  • Deliver a high level of customer-facing support in a fast-paced environment

Hardware & Device Support
  • Support and maintain:
    • Desktop PCs and laptops (deployment, break/fix, replacements)
    • Printers (office and operational)
    • Shop floor devices (scanners, kiosks, thin clients, and other specialized equipment)
    • Conference room and AV systems
  • Assist with hardware provisioning, replacements, and lifecycle management

Plant & Operational Support
  • Provide responsive IT support for manufacturing and warehouse environments
  • Work directly with plant personnel to minimize downtime impacting operations
  • Support systems and endpoints that interact with ERP platforms, in coordination with ERP-focused resources

Microsoft & Endpoint Administration
  • Perform basic administration and troubleshooting within Microsoft environments:
    • User account support in Entra ID (password resets, access issues, license assignment)
    • Troubleshooting Microsoft 365 applications
    • Endpoint support using Intune (device enrollment, compliance, and access issues)
  • Assist with basic Exchange Online support activities, such as:
    • Mailbox access issues and permission troubleshooting
    • Outlook connectivity and profile-related issues
    • Basic message flow or delivery issue validation prior to escalation
  • Partner with centralized IT teams for escalations and advanced configuration

Networking (Basic Troubleshooting)
  • Perform initial network diagnostics, including:
    • Identifying endpoint vs. network-related issues
    • Basic connectivity testing (ping, cable checks)
    • Supporting simple patching or physical troubleshooting
  • Escalate networking issues to infrastructure partners after initial validation

Ticketing & Process Discipline
  • Accurately document, update, and close tickets within Freshservice
  • Maintain asset and configuration data in the CMDB where applicable
  • Follow defined escalation paths and collaborate with distributed IT teams

Qualifications
Required
  • ~4-6 years of IT support experience (flexible based on skill level)
  • Strong hands-on troubleshooting experience across hardware and software
  • Experience working within a ticketing system (Freshservice preferred)
  • Proven ability to support end users in a deskside or on-site role
  • Strong communication and customer service skills
  • Ability to work independently and prioritize tasks in a dynamic environment

Preferred
  • Experience in a manufacturing, warehouse, or plant environment
  • Familiarity with:
    • Microsoft Intune
    • Entra ID (Azure AD)
    • Microsoft 365 administration
    • Basic Exchange Online support
  • Basic networking knowledge (device connectivity, troubleshooting fundamentals)
  • Experience supporting operational or shop floor IT equipment
  • Exposure to ERP systems and plant operations

Key Traits for Success
  • Highly visible and responsive to end users
  • Comfortable supporting both office staff and plant operations
  • Self-sufficient with strong problem-solving skills
  • Able to triage effectively and escalate when needed
  • Hands-on and adaptable in a mixed IT/operations environment

Work Environment
  • Combination of office and manufacturing floor support
  • Frequent movement throughout the facility
  • Hands-on role requiring physical interaction with IT equipment

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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