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Operations Readiness Manager Jobs in Virginia (NOW HIRING)

SES

Manager, Gateway Operations

Mclean, VA · On-site

$127K - $187K/yr

The role governs incident and change management, minimizes service risk, and ensures operational readiness for new gateway deployments. Acting as the operational link between Customer Operations ...

SES

Manager, Gateway Operations

Mclean, VA · On-site

$187K/yr

The role governs incident and change management, minimizes service risk, and ensures operational readiness for new gateway deployments. Acting as the operational link between Customer Operations ...

Merck & Co., Inc.

Manager, Operations

Elkton, VA · On-site

Support day-to-day facility operations while maintaining focus on turnaround readiness and ... Management, Key Performance Indicators (KPI), Lean Process Improvements, Manufacturing ...

MSD

Manager, Operations

Elkton, VA · On-site

Support day-to-day facility operations while maintaining focus on turnaround readiness and ... Management, Key Performance Indicators (KPI), Lean Process Improvements, Manufacturing ...

JRP Energy

Operations Manager

Ashland, VA

$70K - $80K/hr

Safety Manager, Fleet Manager, Sales, and Terminal Operations to ensure safe, efficient, and ... Support Sales by coordinating operational readiness for new customers, service expansions, and ...

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Operations Readiness Manager information

What are the key skills and qualifications needed to thrive as an operations readiness manager, and why are they important?

To thrive as an Operations Readiness Manager, you need strong project management skills, operational planning expertise, and a background in business or engineering, often supported by a relevant degree. Familiarity with ERP systems, project management software (like MS Project), and industry-specific certifications such as PMP or Lean Six Sigma is highly valuable. Excellent leadership, communication, and problem-solving abilities help drive cross-functional teams and manage change effectively. These skills ensure smooth transitions from project development to operational execution, minimizing risks and optimizing performance.

What does an operations readiness manager do?

An Operations Readiness Manager is responsible for ensuring that all systems, processes, and teams are fully prepared for the launch or transition of operations within a business or project. They coordinate between different departments to make sure resources, training, and procedures are in place for a smooth start. This role often involves risk assessment, schedule planning, and the implementation of best practices to minimize disruptions and maximize efficiency. The Operations Readiness Manager plays a key role in bridging the gap between project completion and operational functionality, ensuring business objectives are met.

How does an operations readiness manager typically collaborate with cross-functional teams during project launches?

As an Operations Readiness Manager, you’ll work closely with cross-functional teams such as engineering, project management, supply chain, and quality assurance to ensure all operational requirements are met before a project goes live. This often involves leading readiness assessments, facilitating training sessions, and coordinating handover activities to guarantee that all stakeholders are aligned and prepared for operational start-up. Strong communication and project management skills are essential, as you’ll act as a liaison between technical teams and operations to resolve any last-minute issues and ensure a smooth transition to steady-state operations.
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Operations Readiness Manager jobs near you

Manager, Gateway Operations

SES

Mclean, VA • On-site

$127K - $187K/yr

Full-time

Re-posted 2 days ago

Job description

Manager, Gateway Operations
ROLE DESCRIPTION SUMMARY
The Manager, Gateway Operations Group (GOG) leads a team of Level-2 operators responsible for safeguarding SES's production environment through 24×7 remote operations of global RF gateways and end-to-end operational response. The role governs incident and change management, minimizes service risk, and ensures operational readiness for new gateway deployments. Acting as the operational link between Customer Operations, Engineering, and Field Services, the Manager drives production stability and continuous improvement through strong procedures, effective monitoring, practical automation, and a well-trained, mission-ready team.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
  • Lead Level-2 Gateway Operations for global RF gateways, ensuring effective shift coverage, operator direction, disciplined handovers, and structured troubleshooting across all teleports.
  • Provide operational escalation and after-hours support during critical incidents, and lead or participate in major incident bridges to ensure rapid triage, clear communication, and coordinated resolution.
  • Develop, maintain, and govern operator-ready SOPs, MOPs, troubleshooting flows, and commissioning procedures, ensuring consistency and disciplined process adoption across the global operation.
  • Manage change control for gateway operations, including intake, scheduling, risk/backout planning, and post-change validation, ensuring all activities are properly documented and operationally sound.
  • Validate new gateway builds and service readiness, ensuring alarms, access, documentation, monitoring, and KPIs are accurate, meaningful, and fully accepted before entering service.
  • Develop team capability through structured training plans, cross-training programs, coaching, and ongoing skill development to ensure full readiness across all gateway functions.
  • Coordinate Smart Hands and site-access workflows, including request management, onsite support coordination, and cost-visibility to support operations and maintenance activities.
  • Drive continuous improvement by maintaining an operations improvement backlog, implementing automation and AI-assisted tooling, improving dashboards and telemetry, and identifying opportunities to enhance service quality and operational stability.

COMPETENCIES
  • Demonstrates strong leadership in an operational environment, providing clear direction, prioritization, and decisive action during live incidents.
  • Applies structured troubleshooting methods, leads major incident bridges, and ensures effective escalation and rapid, coordinated resolution.
  • Develops, maintains, and enforces SOPs, MOPs, troubleshooting flows, and commissioning procedures, ensuring consistency and engineering rigor across all gateways.
  • Manages change intake, risk assessment, scheduling, and post-change validation; ensures new systems meet operational acceptance standards, including alarms, documentation, and monitoring.
  • Validates dashboards, KPIs, alarms, and telemetry for accuracy and meaningful visibility; analyzes incident and performance trends to drive systemic improvements.
  • Builds a high-performing team through coaching, structured training, cross-training, and role-based development plans; fosters a culture of accountability and operational excellence.
  • Communicates clearly with L3 engineering, Field Engineering, NOC, and leadership; provides concise reporting and coordinates Smart Hands and site-access workflows effectively.
  • Maintains an operations improvement backlog, leads initiatives that enhance service quality and efficiency, and champions practical automation and AI assistance to reduce toil and optimize workflows.

QUALIFICATIONS & EXPERIENCE
  • Engineering degree (Electrical/Telecommunications) or equivalent hands-on experience in satellite gateway/teleport operations.
  • 7-10+ years experience in gateway/teleport/satellite ground operations with substantial incident/change management exposure.
  • Proven leadership in 24×7 operational environments, managing distributed teams.
  • Demonstrated experience writing effective MOPs/SOPs and leading service-restoration bridges.
  • Hands-on experience with ServiceNow, monitoring/observability platforms, and workforce scheduling tools.
  • Familiarity with next-generation gateway systems (HTS, SES-17, mPOWER) and tools such as SATNMS, Kratos products.
  • Exposure to Azure DevOps or similar operational backlog management platforms.
  • ITIL literacy; understanding of alarm semantics, redundancy, and risk management.

OTHER KEY REQUIREMENTS / COMMENTS
  • Ensure after hours availability, when required, to address critical incidents and management escalations.
  • Job requires 5% travel

The salary range for this full-time position (US only) is $127,500 - $187,000.
Salary ranges are determined by role, level, and geographic location. Individual compensation within the range is determined based on work location and a variety of factors, including job-related skills, experience, qualifications, and relevant education or training.
Additional compensation and benefits may apply depending on the location and terms of employment.
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here.

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