Operations Program Manager Jobs in Plymouth, MN (NOW HIRING)

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicus is hiring a Sr RevOps Program Manager to serve as the end-to-end operational owner of key growth initiatives, including GXA (AI solution) and GXG/GXC Workshops through village selling. This role ensures board-funded investments translate into measurable pipeline growth, ASP expansion, win-rate improvement, and bookings.
This is a high-impact individual contributor role reporting directly to the VP of Revenue Operations, operating across the full RevOps scope and partnering closely with Sales, Marketing, Product, and Pre-Sales leaders.

Own end-to-end GTM operations across the full funnel (Marketing BDR AE Pre-Sales) for village selling with a focus on GXA (AI Solution) GTM & Experience Center Workshops
• Drive pipeline growth, ASP expansion, and win-rate improvement through funnel diagnostics and execution improvements focused on GXA & pre-sales workshops
• Design and enforce rules of engagement around village selling (qualification criteria, village engagement, workshop triggers, handoffs)
• Work closely with GM/VP cross-functional leaders on operations & insights for pre-sales GTM
• Continue to identify and solve for areas of improvement and gaps in processes around GXA & Experience Center related operations
• Build and manage KPI frameworks and executive scorecards (pipeline, meetings, workshops, bookings, ASP, win rate)
• Lead operating cadence (ELT scorecards, pipeline reviews, cross-functional forums)
• Align cross-functional teams (Sales, Marketing, Product, CX) around a shared operating model and targets
• Partner with RevOps pillars (Core Ops, Analytics, Enablement, RevTech) to drive execution

• 5-8 years of experience, ideally in RevOps, Sales Ops, GTM strategy, or related roles
• Experience leading or supporting pipeline generation, sales execution, or GTM programs
• Strong analytical mindset with experience working with funnel and pipeline metrics
• Ability to translate strategy into process and execution
• Experience working cross-functionally across sales, marketing, and product teams
• Strong stakeholder influence and communication skills
• Reporting experience with GTM tech stack such as SFDC, Gong, SalesLoft

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include - Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Flexibility & Balance

• Flexible Time Off - Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement - Support a productive home office environment.

• Multiple Health Plan Options - Including a 100% employer-paid plan.
  
• Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program - Stay active, your way.
  
• On-Demand Mental Health Support - Access to Headspace and other wellness tools.

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) - With a generous company match.
  
• Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

• Online Learning Platforms - Fuel your professional development.
  
• Competitive Salary & Bonuses - Your contributions are valued and rewarded.