Operations Program Manager Jobs in Park Ridge, IL

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:
As a Program Manager at JLL, you will lead strategic real estate initiatives that shape transformative outcomes for our clients. This role positions you at the forefront of complex program delivery, where you'll orchestrate multiple concurrent projects while maintaining unwavering focus on quality, timeline, and budget excellence. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees, and you'll be instrumental in driving this mission forward through your program leadership. You'll serve as the primary liaison between client stakeholders and internal teams, ensuring seamless communication and alignment throughout the program lifecycle. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll leverage this collaborative foundation to navigate complex challenges, manage risks proactively, and deliver exceptional results that exceed client expectations while fostering team development and organizational growth.

What your day-to-day will look like:

• Develop and execute comprehensive program strategies in partnership with client and JLL stakeholders for strategic real estate project portfolios
• Engage with client stakeholders to maintain program alignment, communicate progress updates, and resolve escalations with strategic thinking and consultative approach
• Monitor and ensure on-time, in-scope, and on-budget delivery of all program deliverables across multiple concurrent initiatives
• Track and report on program and project performance metrics, maintaining accountability for outcomes and identifying opportunities for continuous improvement
• Implement and adhere to Project Management Center of Excellence best practices, standards, and methodologies to ensure consistent quality delivery
• Identify, assess, and manage program risks while serving as the primary escalation point for problem-solving and conflict resolution
• Manage program scope changes, identify opportunities for change orders, and execute scope modifications to maximize client value
• Maintain comprehensive program documentation and ensure compliance with best practice standards and centralized storage requirements

Required qualifications:

• Bachelor's degree in Project Management, Architecture, Engineering, Operations Management, or related field
• Proven program oversight experience managing multiple concurrent programs, each containing multiple large budget complex projects
• Experience successfully resolving client escalations and managing diverse stakeholder relationships across organizational levels
• Ability to navigate program-level oversight, data management, and reporting responsibilities simultaneously
• Consultative mindset with strategic thinking capabilities and problem-solving expertise. Ability to see the high level program oversite details, as well as the small details of each project in the program.
• Strong communication and presentation skills with ability to influence and drive consensus among diverse stakeholders
• Proficiency in project management software and Microsoft Office Suite
• Ability to travel to project sites as needed.

Preferred qualifications:

• Relevant project management certifications such as PMP, PMBOK, or Program Management Professional (PgMP)
• Advanced degree in relevant field or equivalent professional experience
• Experience with project performance metrics including cost performance index (CPI), schedule performance index (SPI), and earned value management
• Track record of successful scope management and change order execution in complex real estate environments
• Experience in commercial real estate, corporate real estate, or facilities management
• LEED certification or other sustainability credentials
• Experience working in matrix organizational structures and cross-functional team environments

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.