Operations Program Manager Jobs in Kitchener, ON

BWXT Canada Ltd. (BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment. This includes steam generators, nuclear fuel and fuel components, critical plant components, parts and related plant services. BWXT Canada’s subsidiary, BWXT Medical Ltd. (BWXT Medical) provides its customers, who conduct life-saving medical procedures for patients around the world, the benefit of decades of experience in the development, manufacturing, packaging and delivery of medical isotopes and radiopharmaceuticals. Headquartered in Cambridge, Ontario, BWXT in Canada has approximately 1,800 employees at locations in Peterborough, Toronto, Arnprior, Brampton, Port Elgin, Owen Sound, Kanata and Oakville, Ontario and Vancouver, British Columbia. BWXT Canada is a subsidiary of BWX Technologies, Inc. (NYSE: BWXT). Follow us on Twitter @BWXT and learn more atwww.bwxt.com.

Position Overview:
The Quality Program Manager provides strategic leadership and operational oversight for Quality Engineering, Document Control, and Quality Records at the Cambridge facility. Reporting to the Director of Quality Assurance & Quality Control, this role ensures that BWXT Cambridge’s Quality Assurance Program, associated processes, and supporting documentation meet all regulatory, customer, and internal requirements.

The position is responsible for managing cross-functional quality processes, supporting audits and regulatory inspections, driving compliance, and ensuring the accuracy and integrity of controlled documents and quality records. The Quality Program Manager collaborates closely with Operations, Engineering, Supply Chain, and Project Management teams to enhance quality performance, reduce risk, and support safe and efficient project execution. This role also directly supervises the Quality Engineering Lead and the Document Control & Quality Records Supervisor.

Location: In-person in Cambridge, Ontario, Canada

Your Day-to-Day as a Quality Program Manager

• Lead the Quality Programs function, ensuring effective quality engineering activities, document control processes, and quality records management.

• Provide direction, prioritization, and coaching to the Quality Engineering Lead and the Document Control & Quality Records Supervisor, including resource planning, performance management, and succession planning.

• Maintain and ensure the effectiveness of BWXT Cambridge’s Quality Assurance Program, including all supporting procedures, work instructions, templates, and forms.

• Oversee quality engineering support for manufacturing and project execution, including quality planning, regulatory interpretation, process compliance, issue analysis, and continuous improvement initiatives.

• Oversee document control and quality records functions to ensure accurate processing, retention, and distribution of controlled documents and history dockets.

• Ensure strong controls for document issuance, revision status, retention, traceability, and timely turnover of quality records.

• Manage internal and external audits related to QA program requirements and customer commitments.

• Coordinate Source Inspection requests to support overall project schedules.

• Support certifications and regulatory compliance (ASME, TSSA, CSA, ISO), including audit preparation, participation, and corrective action follow-up.

• Monitor quality program performance using defined metrics such as process effectiveness, audit results, nonconformance trends, document cycle times, and staffing/training status.

• Partner with Operations, Engineering, Supply Chain, and Project Management to identify quality risks and implement corrective and preventive actions.

• Support supplier quality activities, including supplier documentation review and escalation of quality concerns.

• Ensure proper training, qualification, and awareness of quality requirements for team members and stakeholders.

• Manage department budgets, staffing plans, and improvement priorities.

• Ensure timely closure of Nonconformance Reports and integration of lessons learned.

• Promote compliance with labour, human rights, safety, environmental, and corporate policies.

• Lead employee relations activities such as hiring, work direction, mentoring, coaching, discipline, and development planning.

• Set performance expectations, establish goals, and conduct performance reviews.

• Ensure employees hold necessary training, qualifications, and licenses.

• Demonstrate professionalism, judgment, and effective communication across internal and external stakeholders.

• Participate in and lead continuous improvement activities.

• Manage and maintain Shop Inspection Reports (SIR), Approved Supplier Database, and other Quality Engineering databases.

• Facilitate management review meetings.

• Travel to supplier and customer sites for surveillance and audit activities.

• Support the manufacturing shop with QE and Source Assurance activities; provide backup support when necessary.

• Release weekly KPIs and lead monthly Corrective Action Board reviews covering NCRs, scrap, and rework metrics.

• Lead or support closure of customer corrective actions with Engineering and Production teams.

• Ensure on-time delivery of history docket reviews for assigned products.

• Support successful completion of project phases within budget and schedule.

• Perform additional duties as assigned to support organizational objectives.

Required Qualifications:

• College diploma or university degree in Engineering, Technology, or Quality.
• Ten (10) years of experience in quality roles, ideally within nuclear manufacturing.
• Experience with ASME Codes, CSA N299, and other quality standards such as ISO.
• Comprehensive knowledge of quality concepts, principles, and practices.
• Experience performing complex quality tasks within established processes.
• Proven leadership experience with full authority for personnel decisions.
• Experience managing departmental budgets, strategic planning, and procedural updates.
• Strong leadership and management capabilities; excellent judgment and attention to detail.
• Strategic thinker with strong analytical, organizational, and problem-solving skills.
• Ability to collaborate effectively and build strong working relationships.
• Excellent written and verbal communication skills.
• Strong decision-making and issue management capabilities.

WHAT WE CAN OFFER YOU: Ensuring the well-being of our employees is our priority and we offer comprehensive and competitive benefits for our employees and their families.

• Comprehensive Health Benefits – Including health, dental, vision, and disability coverage to keep you feeling your best.
• Secure Your Future – Defined Contribution Pension Plan and an optional Company-matched retirement savings plans (RRSP/TFSA/EPSP)
• Work-Life Balance – Flexible hybrid schedules and compressed workweek option available
• Help Grow Our Team – Earn generous referral bonuses with our two-tiered Employee Referral Program ($1,500 and $3,000!).
• Invest in Your Education – Up to $5,250 USD per year through our Educational Refund Plan.
• Professional Development – Gain access to training, certifications, and growth opportunities to advance your career.
• Your Wellness Matters – Enjoy gym membership discounts and access to mental health support programs.
• A Welcoming Workplace – Join a diverse, inclusive, and supportive culture that celebrates you.
• Fun & Connection – Engage in team-building activities organized by our Social Committee.

Ready to grow with us? Apply now and let’s build something amazing together!

BWXT confirms that the position represents a current vacancy within our organization. 

At BWXT, we are committed to a fair, transparent, and inclusive hiring process.  As part of our recruitment process, we use artificial intelligence (AI) tools to assist with screening and evaluating applicants.  These tools support our efforts to make consistent and equitable hiring decisions.  

The base salary range for this position in Ontario (CA-ON) at the start of employment is expected to be between $121,000 and $145,000 per year. However, the base salary offered is based on local job market factors and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment.

Learn more about how BWXT employs nuclear technology to solve some of the world’s most important problems. BWXT’s capabilities video showcases our innovation in commercial nuclear power, addressing climate change, as well as our advanced nuclear medicine products treating patients around the world. We are People Strong. Innovation Driven.

BWXT Canada Ltd. embraces diversity of thought, values individuality, encourages new perspectives and provides equal opportunity in employment for all qualified employees and applicants without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability, or any other category protected by provincial law. BWXT Canada is committed to fostering an accessible, fair, and inclusive environment where all employees are able to access goods while being respected and supported. If you require accommodations during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact Human Resources. 

​