Operations Program Manager Jobs in British Columbia

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters apeople-first culturewith a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a highly motivated Alliance Operations Lead to own the operational excellence of our Microsoft alliance. This individual will be a key contributor to elevating our usage, execution, and management of Microsoft partner programs, tools, processes, reporting requirements, and alliance governance.

Reporting directly to the National Lead of BDO Canada's Microsoft alliance, this role will serve as the operational backbone of one of BDO's most strategic partnerships. The successful candidate will be responsible for driving execution excellence across alliance operations while identifying opportunities to improve efficiency, visibility, reporting, and collaboration through automation, analytics, and AI-enabled tools such as Microsoft Copilot, Copilot Studio, and the Power Platform.

This individual will work closely with BDO and Microsoft stakeholders to support alliance growth, enable operational excellence, and ensure effective execution against strategic alliance objectives.

Key Responsibilities

Microsoft Alliance Operations Leadership

• Own BDO Digital's Microsoft alliance operations portfolio and serve as the primary subject matter expert across key Microsoft partner programs, tools, processes, incentives, and reporting requirements.

• Manage alliance governance, scorecard tracking, business reviews, operational reporting, and performance measurements aligned to alliance objectives.

• Develop and maintain operational frameworks supporting account mapping, opportunity management, pipeline tracking, incentive execution, and co-sell motions.

• Serve as the primary liaison between BDO, Microsoft stakeholders, and external alliance support resources.

• Collaborate with global BDO peers to share operational best practices, lessons learned, and emerging partner ecosystem opportunities.

AI-Powered Operational Transformation

• Lead the adoption of Microsoft Copilot, Copilot Studio, Power Platform and other AI-enabled technologies to transform alliance operations.

• Identify repetitive, manual, and administrative processes suitable for automation and AI augmentation.

Partner Programs, Incentives & Compliance

• Own administration and operational execution of Microsoft Partner Center functions, including referrals, deal registration, co-sell opportunities, partner-led engagements, and alliance reporting.

• Drive Partner Admin Link (PAL), CPOR and other client association programs to maximize alliance performance and incentive attainment.

• Manage reporting and governance for Microsoft investment programs and incentives, including ECIF, MCI, AMM and other strategic funding motions.

• Ensure data accuracy, compliance, and operational readiness across all alliance reporting requirements.

• Develop processes and controls that improve alliance visibility, forecasting, and decision making.

Data, Reporting & Business Insights

• Build and maintain executive dashboards, scorecards, and operational reporting using Power BI and other analytics platforms.

• Leverage AI and analytics to identify trends, risks, opportunities, and improvement areas across alliance performance.

• Provide actionable insights to alliance leadership that support strategic decision making and investment prioritization.

• Evaluate emerging technologies and recommend improvements to alliance operations, reporting, and execution models.

How Do We Define Success?

• You demonstrate BDO's core values of Integrity, Respect, and Collaboration in everything you do.

• You transform alliance operations through strategic application of AI, automation, and modern productivity tools.

• You proactively identify opportunities to simplify processes, improve efficiency, and deliver measurable business outcomes.

• Alliance data, reporting, and operational metrics are trusted, accurate, and actionable.

• Microsoft incentive and investment opportunities are effectively leveraged and optimized.

• Stakeholders view you as a trusted advisor and strategic partner.

• You foster an innovative culture that embraces digital transformation and responsible AI adoption.

• You continuously expand your expertise through professional development, certifications, and emerging technology learning.

Experience & Qualifications

Required

• Bachelor's degree in Business, Technology, Information Systems, Data Analytics, or a related discipline.

• 5-8+ years of experience in alliance operations, partner management, business operations, program management, project management, or related functions.

• Proven experience driving operational excellence through process improvement, automation, and technology adoption.

• Strong analytical, problem-solving, and data-driven decision-making skills.

• Exceptional written, verbal, and executive-level communication skills.

• Ability to manage multiple concurrent priorities while maintaining high attention to detail.

• Experience influencing stakeholders across multiple teams and leadership levels.

• Strong organizational skills with the ability to work independently and drive initiatives from concept to execution.

Preferred

• Experience working with Microsoft Partner Center and Microsoft partner programs.

• Familiarity with Microsoft incentives and investment programs including ECIF, MCI, BCIF, AMM, and co-sell motions.

• Experience with Microsoft Copilot, Microsoft 365 Copilot, Copilot Studio, Power Platform, AI agents, or automation solutions.

• Experience building dashboards and analytics solutions using Power BI.

• Experience working with Dynamics 365, CRM platforms, Workday, or related enterprise business systems.

• Microsoft certifications related to Copilot, AI, Power Platform, Azure, Data & AI, or Business Applications are considered strong assets.

• Experience supporting alliance management, strategic partnerships, or large-scale technology ecosystems is highly desirable.

Why This Role Matters

This role will help shape the future of BDO's Microsoft alliance by moving beyond traditional alliance administration toward an AI-enabled operating model, leveraging Copilot, Copilot Studio, automation, analytics, and data-driven decision making to accelerate alliance growth, improve operational effectiveness, and create competitive advantage for both BDO and Microsoft.

Why BDO?
Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2026. This recognition is a milestone we're thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars-Do work with genuine care, Do what matters with purpose, and Do what's next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
• We encourage innovation and forward thinking, empowering you to embrace what's next and help shape the future of our firm

Giving back adds up:Where company meets community.BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We're committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring - and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

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