Operations Program Manager Jobs in British Columbia

Summary

Foundry transforms how young people in British Columbia access health and social services. Our province-wide network of community-based centres, online tools and resources uses an approach to wellness that is collaborative, trustworthy, respectful, dynamic, responsive and approachable. Through this provincial initiative, we connect young people with the care and community resources they need to lead a healthy, balanced and fulfilling life.

We are looking for a Program Manager, Technology to provide leadership and coordination for Foundry's technology portfolio and organizational technology initiatives. This role serves as a key bridge between internal teams, technology vendors, and organizational leadership, ensuring technology investments support Foundry's mission, operations, and future growth. The Program Manager will:

• Lead and coordinate a portfolio of technology projects and operational initiatives across the organization.
• Manage relationships with technology vendors, consultants, and external partners.
• Lead and coordinate a portfolio of technology initiatives, including Microsoft 365, SharePoint modernization and information management initiatives, the implementation of Microsoft Dynamics 365 (CRM), cybersecurity, procurement, software licensing, contract management, and other organizational technology priorities.
• Collaborate with stakeholders across Operations, Communications, Finance, Privacy, Security, Learning & Development, and other teams to align technology solutions with organizational priorities.
• Facilitate governance committees, steering groups, and decision-making processes.
• Monitor project risks, dependencies, timelines, budgets, and outcomes while ensuring clear communication and stakeholder engagement.

Join Foundry as our Program Manager, Technology!

We're looking for a strategic, relationship-focused leader who is comfortable navigating ambiguity, influencing without authority, and advancing multiple priorities in a complex, mission-driven environment. Ideal candidates will have:

• Strong project, program, or portfolio management experience.
• Exceptional stakeholder engagement, facilitation, and relationship-building skills.
• Experience managing technology vendors, contracts, procurement processes, and external partners.
• An understanding of Microsoft 365 environments, SharePoint, Microsoft Dynamics 365 (CRM), SaaS applications, cybersecurity, privacy, and technology operations.
• Demonstrated ability to lead organizational change and continuous improvement initiatives.
• Strong communication skills with the ability to engage both technical and non-technical audiences.
• A commitment to equity, inclusion, accessibility, reconciliation, and responsible technology use.

If you're passionate about using technology to enable organizational impact, building strong partnerships, and leading meaningful change across teams and systems, we'd love to hear from you!

Education:

Graduation from a recognized degree program in health sciences, social sciences, health research, communications, policy or related field plus five (5) years' recent, related experience in the program area or an equivalent combination of education, training and experience.Skills and Abilities:

• Comprehensive knowledge of the program area and related services, legislation, standards, policies and values.
• Demonstrated ability to facilitate and promote collaboration and change management, and work both independently and within a team environment.
• Ability to utilize initiative, vision, independent thinking and creative problem-solving abilities to develop and implement program/project plans and realize project completion.
• Demonstrated ability to lead and mentor others and manage a team.
• Effective communication skills to function within a complex interdisciplinary environment.
• Effective facilitation, persuasion and negotiation skills to achieve consensus, resolve conflict and achieve desired outcomes.
• Ability to work effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
• Functional knowledge of word-processing, spreadsheet, presentation, learning, project management and database applications.
• Strong verbal and written communication skills, including report writing and presentation skills. Expertise in plain language writing is an asset.
• Demonstrated success in program or project delivery and execution of project management methods.
• Knowledge and understanding of the Truth and Reconciliation Calls to Action and the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), and the PHC's signatory to the Declaration of Cultural Safety and Humility.
• Ability to apply decision making and analytical skills.
• Ability to prioritize, and to plan, coordinate, and organize work.
• Ability to operate required equipment.
• Ability to travel for meetings as necessary.
• Physical ability to carry out the duties of the position.

• A competitive salary: The salary range for this position is $46.37 - $57.96 per hour, depending on experience. 
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. 
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 
• Hybrid work opportunity. 
• Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work. 
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension. 

Your Day To Day:

• Provides high-level oversight, monitoring and project management for a variety of program initiatives.
• Provides day-to-day operational support for program staff including onboarding of staff, provision of education and training of staff, coaching and mentoring staff, and orientating staff to available Foundry resources and information portals.
• Works collaboratively within a team environment and interacts directly and independently with all relevant groups (internal and external) to ensure that all facets of projects and tasks assigned are managed appropriately.
• Provides leadership, facilitation, coordination and/or support as required to organizational committees, improvement groups and operational/implementation groups.
• Develops work plans, tracks progress to targets/goals, and provides status updates and progress reports to internal and external partners and stakeholders (as required).
• Responds to information requests and coordinates communication of responses with various areas within the Foundry network and with other stakeholders.
• Provides information, reports, analyses and recommendations as required to support program evaluation, research activities and decision-making associated with the program.
• Identifies program needs and supports the use of research, best practice and emerging trends to inform continuous improvement of the program. Develops policies and procedures to support program implementation and decision-making.
• Establishes and maintains long-term relationships with key partners internal and external to Foundry to strengthen connections, identify information needs, share information, and create opportunities for partnership by building alliances, broadening reach and engaging new audiences, and identifying common interests and needs through sustained connection and engagement processes.
• Facilitates and maintain relationship between Foundry and vendors/partners and negotiates contracts to support program deliverables.
• Prepares reports, business cases, funding applications, proposals and maintains statistical records regarding program activities.
• Manages the recruitment, selection and hiring of staff within program. Monitors and reviews staff performance, assesses developmental needs, makes recommendations regarding discipline and/or initiates disciplinary action in conjunction with HR Partner.
• Manages program budget and monitors expenditures to ensure projections and targets are met, reporting on any variances.
• Ensures optimal utilization of available resources such as equipment across projects as appropriate.
• Performs other related duties as required.

Who We Are:  

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.  

From our humble roots 129 years ago, Providence Health Care has grown into a globally recognized leader in research, teaching, and care. As individuals within a mission-driven organization, we choose to be part of PHC because we value its long-standing dedication to social justice and compassionate care, its active efforts to advance environmental sustainability and planetary health, and its meaningful engagement in the process of Truth and Reconciliation with Indigenous Peoples. 

We acknowledge that Providence Health Care and the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xmkwym (Musqueam), Skwxwu7mesh (Squamish), and Slilwta/Selilwitulh (Tsleil-Waututh) Nations.